Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)

160 reviews

1671 Shug Jordan Pkwy   Auburn, AL 36830

(334) 821-0777

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(334) 821-0777

1671 Shug Jordan Pkwy
Auburn, AL 36830

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
4.0

I returned the truck with half a tank of gas. I had to park on a steep decline which made the tank fall below half a tank so you charged me, not good. Also, the website said I was at the wrong location when I clearly wasn't. The reservation process is clearly flawed on both pickup and drop off

Marvin F. 
Rating:
5.0

The lady was extremely nice and made it easy.

Becky T. 
Rating:
5.0

I truly was against renting with u-haul because of past experience. Jose( manger) and the ladies definitely changed my hesitation. Great customer service is truly hard to find these days. They were amazing.. thank you

Angie R. 
Rating:
5.0

Customer did not leave a comment.

Kortnee J. 
Rating:
5.0

Very nice, clean and looked newer…

Bob W. 
Rating:
4.0

Provide signage re where to park truck upon return rather than just signs where not to park. It was confusing to know where to park since the no parking sign at the entrance was unclear whether it referred to just the entranceway or to the whole parking lot. We drove around looking for an alternative and returned to the lot when there were no other options around the building.

Marijo L. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

This was a horrible experience and Coporate office should know about what happen . Please give me a call at 717-775-9232

LaDarryl J. 
Rating:
3.0

Switched my pickup location to a place that opened later.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Mason R. 
Rating:
4.0

I was told at pick up there would be a refund if i return the uhaul with more gas than what it had at pick up but that was certainly not the case and i was disappointed with how this was handled i have sent an email questioning this and have yet to get a response.

megan S. 
Rating:
5.0

Customer did not leave a comment.

Yvonne B. 
Rating:
5.0

Customer did not leave a comment.

Daphne T. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Very friendly staff.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Torrey S. 
Rating:
4.0

The Rep did not have any experience renting vehicles. She worked for another location & was unsure about most everything. Took a little bit to get it all taken care of. Even after several phone calls prior to getting there.

Leroy T. 
Rating:
5.0

We dropped off after hours

Becky H. 
Rating:
5.0

Had difficulty paying with my credit card to yall's website delayed my departure by an hour and a 1/2 Which led to other delays . Your staff at the location in Birmingham We're awesome.

Myron T. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Chad E. 
Rating:
5.0

Customer did not leave a comment.

Mallory R. 
Rating:
5.0

Excellent—keep doing what you are doing!

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Great customer service!

TIMOTHY S. 
Rating:
5.0

Everything went well

ROSS B. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

The lady was very nice and professional, but the truck was stinky. Y'all might want to spray air freshener before renting.

NIKITA B. 
Rating:
5.0

Great experience!

GENA H. 
Rating:
5.0

I was completely satisfied. It met my expectations and the process was impeccable/ speedy. Can't think of a thing to improve. Yet. Lol

Maeesther M. 
Rating:
1.0

You could actually give me what I order 4 weeks in advance rather than notifying me within 24 hours of the move that I don't have my truck that i ordered.

Heath H. 
Rating:
5.0

Customer did not leave a comment.

ROLYN M. 
Rating:
3.0

Was held up some time for problem with gas usage. Not showing correctly

ALLEN K. 
Rating:
5.0

Customer did not leave a comment.

HANNAH S. 
Rating:
5.0

Couldn't have been better.

JOEL T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

UHaul reps were great and very helpful. Definitely will use them again on the future.

JULIAN B. 
Rating:
5.0

Great Easy Customer Service from Jose (I think that's his name) and Kasey, there's no improving that. Keep up the good work.

TOMMIE C. 
Rating:
4.0

Was surprised that no one came and inspected the gas tank level or cleanliness. How do I know that I won't get an extra charge? But, a convenient location and a friendly office staff.

Douglas D. 
Rating:
1.0

The drop off key box slot isn't even wide enough to fit the key into it. We had to jam it in there. Which explains why it looks so beat up.

Mallory V. 
Rating:
5.0

Again, everything was great.

JULIAN B. 
Rating:
5.0

I didn't have my dollies included but it was not their fault and they let me use their personal equipment free of charge. Very nice receptionist!!

MADISON P. 
Rating:
2.0

The self serve was very difficult and no one tells you that the trucks are parked next door at the storage we paid for a dolly but there was not one in the truck plus they charged us 47 more dollars when we dropped off the truck and the truck was very dirty

Latecial A. 
Rating:
5.0

Customer did not leave a comment.

Alison T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J. 
Rating:
5.0

Turn in was fast, easy and convenient

Ronald K. 
Rating:
5.0

The young lady that helped me was amazingly friendly and conscientious. She was very thorough with her instructions and even followed up with me when the truck number changed.

JAMES B. 
Rating:
5.0

I was very satisfied with the service and vehicle from this location.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Great experience. Easy to reserve online and fast in store pick up. Clean truck, and the size I reserved with a close location. (Helped my brother move twice in Mississippi and Tennessee and he didn't get the size truck or location he requested)

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Mollie S. 
Rating:
5.0

Customer did not leave a comment.

keiamber C. 
Rating:
5.0

PLEASE PLEASE let people know that the mobile sign in time takes 45 minutes when using your cell phone. I arrived at my pick up time and used an hour of my rental time signing in. Other than than — all was really great!! Very comfortable truck!!

Kim F. 
Rating:
5.0

I was moving from Dadeville Al. To Lagrange Ga which is 48 miles. I had to pick up in Auburn Al which is approximately 22 miles from Dadeville then I had to drop off in Hogansville GA which is approximately 15 miles away from New house. They gave me 79 miles as part of the rental and I still went over 31 miles. Uhaul needs to take into account where customers have to pick up and drop off.

EVELYN H. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Customer did not leave a comment.

MARY O. 
Rating:
4.0

Rented truck almost 4 weeks before moving date. On moving date I was sent to multiple locations to pick up “local truck”. Finally directed to third location and had to drive an additional 92 miles (2 hours) to pick up rental plus another 7.4 miles to pick up rental blankets at another location. Was only given an extra 80 miles for the “inconvenience” by Uhaul. Called corporate in the midst of all of this for assistance. Zero assistance or accommodation was provided.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
4.0

The interior of the Truck was filthy. I spent 15 minutes with Fantastic and paper towels cleaning it up before my wife and I could use it.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Check air conditioner but high heat moves

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Britton C. 
Rating:
5.0

We had a very frustrating experience with UHaul in general, and will be hesitant to ever use them again. We had a reservation for several weeks with no communication until less than 8 hours prior to pickup, received a confirmation for a truck that wasn't available, and received -0- help from the local Uhaul headquarters, or the 1-800 number. Fortunately, Jose at Sun Self Storage was who the confirmation was with, even though the truck UHaul had promised at his location wasn't available. I say fortunately, because Jose kept in contact with us, was able to find us a truck to use even though it was a different size, and then adjusted our contract to make it easier for us to return 30 miles closer to our destination. In both our phone conversations, and in-person contact, he was the only person at UHaul that we came into contact with that was helpful, professional, and portrayed a customer service attitude. Thank you, Jose!

ANN G. 
Rating:
5.0

Jose deserves a raise!!!! He was the epitome of customer service. My booking at another location was dropped so I reserved online at Jose's store. He called me an hour before pickup and said “the haven't brought your U-Haul in but when it gets here I'll give you a call” about 9:50 Jose calls me and says it's ready he's sweeping it out for me now. If this guy doesn't get the biggest Christmas bonus from y'all I swear! Thanks again Jose! I thought my day was going to suck but he showed otherwise!

SETH M. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

LeighAnn H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

KURT H. 
Rating:
4.0

I discussed the gas differential and was told I would not be charged for gas since I had pictures, etc. I also explained the mobile app to take pictures doesn't work, etc. Even though I was verbally told I would not be charged for gas, I was charged for four gallons. I think UHaul is a fair value; BUT, I have been overcharged three of four times, including a $67 charge I disupted and have never heard back. My perception, since it has happened multiple times, is that you are scamming your customers.

David C. 
Rating:
5.0

Customer did not leave a comment.

Ryne D. 
Rating:
5.0

Customer did not leave a comment.

JAEIL P. 
Rating:
2.0

vehicle was fine. frustrated with the reservation and pickup process. Got sent to a different location than originally scheduled which delayed my start 2 hours after i needed the vehicle. this delayed the moving help so i paid the helpers an hour to do nothing.

REGINALD B. 
Rating:
5.0

Everything was great! No changes needed. I really appreciate the customer service. Even though she was busy doing it alone! She was very good at her job. In and out in no time.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Best Uhaul experience I have had to date! I have moved my own home using Uhaul 5 different times.

Kyle M. 
Rating:
2.0

I arrived to pick up my truck to get notified on my phone that is was some how canceled after eating 26 mins to get a person on the phone I was than transferred over to a someone who could help . I rented a 20” foot truck and was given a 26' truck that I did not want. Once I get the truck I returned this on 5/1 and was told the additional day would not be credited back. After it was returned in less than 24 hours. Needless to say I've rented from U-Haul before and never experienced these issues. There are too many rental companies out there to give poor service too.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

Very nice and easy to work with!

Bruce L. 
Rating:
5.0

All went well.

ALLEN K. 
Rating:
5.0

Very good service

Sugrib S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Rickey P. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Very friendly with a quick return. Very clean office.

Kevin D. 
Rating:
5.0

The young lady was very nice. I can't remember her name but she was super kind and professional.

Carnillious T. 
Rating:
5.0

Customer did not leave a comment.

Charlotte C. 
Rating:
2.0

The dolly was not in the truck like I'd reserved , since it's self pickup there was no way to get one for my move. Both moving companies to and from my old and new address canceled day of my move. I returned the truck clean and early and still got charged a mileage fee .

Kymbria B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

The employee at the desk was exceptional.

STANLEY S. 
Rating:
5.0

I returned a clean truck yet was charged a cleaning fee with no explanation. I even left 5 furniture pads in the back that I had and did not need thinking that Sun Storage could use. Left a bad taste with me. Thanks Jim Keller

James K. 
Rating:
5.0

Needs to fix drivers side visor because it kept sliping down. Window handle is broken but just minor inconvenience. Motor was very responsive.

jose Z. 
Rating:
4.0

Had ants in cab of truck, but didn't know til I left.

Adrianne D. 
No reviews have been submitted for this location.

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