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James Y
Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped the key in the after hours box. Easy to find with plenty of parking space for the truck.
John JNancy was fabulous! Check back in was quick and painless. Received a final receipt before I made it back home. Excellent experience!
CHRISTOPHER ACould not improve this experience
Wayne FNot a very wide selection of boxes or other accessories to buy at the location. The gentleman that helped me when I picked up and returned the truck was the most professional I've interacted with at a UHaul location before.
MATTHEW PVehicle was clean and ready to go. Easy check out and check in. Hassle free!
CHARLES SThis location was outstanding! From the cleanness of the build & equipment, to the reservation process to checking in & out eas great. The staff was friendly on giving the best advice to making the experience quick , easy reliable & smooth as possible. All 3 staff members that I dealt with were very professional & courtesy. Thanks for making my experience a great one!
Raven PPickup was fine, but I will never use uhaul again.
Chase SContinue having positive upbeat caring staffers like Daniel & Nancy. Continue having a variety of box truck lengths available. Continue maintaining the trucks
SAMUEL WGood job
Gary WNancy and her team run a top notch storage facility….I think the BEST in Auburn! Thank you for being always so efficient!
Stephenia WI did not receive my utility dolly. Please get me refund
Dongsoo JMy poor rating is not a reflection of the place on shug Jordan it is of your inadequate failure of communication. Our rental was to be at the uhaul on opelika rd and you switched it. Our pick up was at 7 am did not get our truck til 840 am due to the fact they did not open til 9 am and a worker was walking in and helped us. I and my wife made 5 to 6 phone calls and got put on hold for 10/15 minutes each time and when we did talk to someone they were no help.
Philip OThe customer service was great!! The representatives were very friendly, courteous and very helpful.
CYNTHIA PWhen I drove up to drop off the truck there was a sign saying they could not accept any more one-way drop-offs. This was very frustrating after a hot day of moving furniture on a bad leg. They were super helpful though and I highly recommend using them for any storage or truck rental needs.
DAVID DNancy was great! Loves her helpful, can do attitude.
Kristen aMs.Nancy was very nice and helpful.
Jordan WEasiest drop off ever!
Dawnne HLady at the front desk was extremely nice and helpful!
Megan GWe had a very difficult time finding a truck in Auburn on our reservation day even though we had made the reservation a month in advance. The reservation apparently does not guarantee you will have a truck on moving day. We had a 6 hour drive ahead of us and did not know until 2 hours before our pick up time if we would even have a truck. The Sun Self Storage location came through for us thankfully and had the truck we needed. Our customer service at that location was very good and I would recommend it if renting in Auburn, Alabama.
Jeff RWe were not informed pickup site would be closed the day after a federal holiday. Phone app required to check out and check in rental was problem-ridden and crashed 5 times without knowing if transaction was completed. Camera’s frame rate and odometer’s strobe rate made it difficult to take verification pictures.
Collin JThe UHaul was entirely too high priced. No handtrucks, no blanke
Julia GTop notch in every way - thank you!!
Eric LNo personnel at location.
Anthony PLocation was great. U-Haul failed in many ways during this process, so apologies to the location… but there was no option to give U-haul a deserving rating.
Jonathan INone at this time.
ESTEBAN IWe were phoned by U-haul Scheduling (not this location) the day before pickup and told we would not have a truck available. We had lined up movers and were flying in to move our daughter. The closest available truck would be 45 minutes away. It caused panic and two hours of calling around & making changes to our plans. Luckily, someone returned a truck one day ahead of time and Sun Self Storage was able to rent us a truck. This falls on the U-Haul company, not the location, as there is room for improvement.
Russell SThe lady that runs the place was amazing! Super nice & friendly On a side note, I realize they aren't open on Sunday. When I called the 800 number to get an earlier pic up time I was told not available so I moved our movers. When I spoke with her in the am there were two trucks actually available. Not her fault at all but I do blame Uhaul 800 for that
caroline sI usually have all good to say about U-Haul I've been in the moving business 45 years, and I've always did what was right when I turned a truck in they charged my account $2.20 for fuel and we had just stopped and put it over a quarter of a tank, sounds like to me somebody don't know what they're doing we've never had a problem makes me stay wary of places like this I won't never drop off there again because I know $2.20 is not much but if you take it off of several hundred of people, that would be a lot of money makes no sense to me, and as far as the staff goes I don't know that's the reason why I answered the questions I was there when my crew dropped the truck off I don't know if they were friendly or not but I went ahead and posted it friendly, but beware because they charge a lot for fuel and don't get me wrong $2 here $2 there adds up over a lot of customers just stating.
Scott HThe reception was outstanding and! The Turn in Fast and outstanding! Thank You Both!
EVERETT WThe front desk were great. Helpful, personable and professional. Positive transaction all the way around
Anthony JEverything was great The personnel were very helpful! Great experience throughout Thanks again!
William SNo problems getting the truck I needed. Helpful and friendly staff, great location, highly recommended!
Brian BTruck was stuck in mud while unloading. Called Uhaul. Was told they would send wrecker. For $475!!!!!. Called local wrecker. Cost? $135. Will use Budget truck rental from now on.
Dan CNothing.
Richard BExcellent service, friendly staff.
MALCOMB PVery helpful front desk staff was very informative and respectful would highly recommend giving her a raise!
Chaunce RCustomer service was outstanding.
ALICIA VHard to find after hours drop off area
George JUsed the night drop box so cannot address location question.
Alan R