Customer Reviews for Sun Self Storage Inc
(U-Haul Neighborhood Dealer)

114 reviews

1671 Shug Jordan Pkwy   Auburn, AL 36830

(334) 821-0777

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 821-0777

1671 Shug Jordan Pkwy
Auburn, AL 36830

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alison T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE J. 
Rating:
5.0

Turn in was fast, easy and convenient

Ronald K. 
Rating:
5.0

The young lady that helped me was amazingly friendly and conscientious. She was very thorough with her instructions and even followed up with me when the truck number changed.

JAMES B. 
Rating:
5.0

I was very satisfied with the service and vehicle from this location.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Great experience. Easy to reserve online and fast in store pick up. Clean truck, and the size I reserved with a close location. (Helped my brother move twice in Mississippi and Tennessee and he didn't get the size truck or location he requested)

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Mollie S. 
Rating:
5.0

Customer did not leave a comment.

keiamber C. 
Rating:
5.0

PLEASE PLEASE let people know that the mobile sign in time takes 45 minutes when using your cell phone. I arrived at my pick up time and used an hour of my rental time signing in. Other than than — all was really great!! Very comfortable truck!!

Kim F. 
Rating:
5.0

I was moving from Dadeville Al. To Lagrange Ga which is 48 miles. I had to pick up in Auburn Al which is approximately 22 miles from Dadeville then I had to drop off in Hogansville GA which is approximately 15 miles away from New house. They gave me 79 miles as part of the rental and I still went over 31 miles. Uhaul needs to take into account where customers have to pick up and drop off.

EVELYN H. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Customer did not leave a comment.

MARY O. 
Rating:
4.0

Rented truck almost 4 weeks before moving date. On moving date I was sent to multiple locations to pick up “local truck”. Finally directed to third location and had to drive an additional 92 miles (2 hours) to pick up rental plus another 7.4 miles to pick up rental blankets at another location. Was only given an extra 80 miles for the “inconvenience” by Uhaul. Called corporate in the midst of all of this for assistance. Zero assistance or accommodation was provided.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
4.0

The interior of the Truck was filthy. I spent 15 minutes with Fantastic and paper towels cleaning it up before my wife and I could use it.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Hannah A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Check air conditioner but high heat moves

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

Britton C. 
Rating:
5.0

We had a very frustrating experience with UHaul in general, and will be hesitant to ever use them again. We had a reservation for several weeks with no communication until less than 8 hours prior to pickup, received a confirmation for a truck that wasn't available, and received -0- help from the local Uhaul headquarters, or the 1-800 number. Fortunately, Jose at Sun Self Storage was who the confirmation was with, even though the truck UHaul had promised at his location wasn't available. I say fortunately, because Jose kept in contact with us, was able to find us a truck to use even though it was a different size, and then adjusted our contract to make it easier for us to return 30 miles closer to our destination. In both our phone conversations, and in-person contact, he was the only person at UHaul that we came into contact with that was helpful, professional, and portrayed a customer service attitude. Thank you, Jose!

ANN G. 
Rating:
5.0

Jose deserves a raise!!!! He was the epitome of customer service. My booking at another location was dropped so I reserved online at Jose's store. He called me an hour before pickup and said “the haven't brought your U-Haul in but when it gets here I'll give you a call” about 9:50 Jose calls me and says it's ready he's sweeping it out for me now. If this guy doesn't get the biggest Christmas bonus from y'all I swear! Thanks again Jose! I thought my day was going to suck but he showed otherwise!

SETH M. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

LeighAnn H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

KURT H. 
Rating:
4.0

I discussed the gas differential and was told I would not be charged for gas since I had pictures, etc. I also explained the mobile app to take pictures doesn't work, etc. Even though I was verbally told I would not be charged for gas, I was charged for four gallons. I think UHaul is a fair value; BUT, I have been overcharged three of four times, including a $67 charge I disupted and have never heard back. My perception, since it has happened multiple times, is that you are scamming your customers.

David C. 
Rating:
5.0

Customer did not leave a comment.

Ryne D. 
Rating:
5.0

Customer did not leave a comment.

JAEIL P. 
Rating:
2.0

vehicle was fine. frustrated with the reservation and pickup process. Got sent to a different location than originally scheduled which delayed my start 2 hours after i needed the vehicle. this delayed the moving help so i paid the helpers an hour to do nothing.

REGINALD B. 
Rating:
5.0

Everything was great! No changes needed. I really appreciate the customer service. Even though she was busy doing it alone! She was very good at her job. In and out in no time.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Best Uhaul experience I have had to date! I have moved my own home using Uhaul 5 different times.

Kyle M. 
Rating:
2.0

I arrived to pick up my truck to get notified on my phone that is was some how canceled after eating 26 mins to get a person on the phone I was than transferred over to a someone who could help . I rented a 20” foot truck and was given a 26' truck that I did not want. Once I get the truck I returned this on 5/1 and was told the additional day would not be credited back. After it was returned in less than 24 hours. Needless to say I've rented from U-Haul before and never experienced these issues. There are too many rental companies out there to give poor service too.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

Very nice and easy to work with!

Bruce L. 
Rating:
5.0

All went well.

ALLEN K. 
Rating:
5.0

Very good service

Sugrib S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Rickey P. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Very friendly with a quick return. Very clean office.

Kevin D. 
Rating:
5.0

The young lady was very nice. I can't remember her name but she was super kind and professional.

Carnillious T. 
Rating:
5.0

Customer did not leave a comment.

Charlotte C. 
Rating:
2.0

The dolly was not in the truck like I'd reserved , since it's self pickup there was no way to get one for my move. Both moving companies to and from my old and new address canceled day of my move. I returned the truck clean and early and still got charged a mileage fee .

Kymbria B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

The employee at the desk was exceptional.

STANLEY S. 
Rating:
5.0

I returned a clean truck yet was charged a cleaning fee with no explanation. I even left 5 furniture pads in the back that I had and did not need thinking that Sun Storage could use. Left a bad taste with me. Thanks Jim Keller

James K. 
Rating:
5.0

Needs to fix drivers side visor because it kept sliping down. Window handle is broken but just minor inconvenience. Motor was very responsive.

jose Z. 
Rating:
4.0

Had ants in cab of truck, but didn't know til I left.

Adrianne D. 
Rating:
5.0

Customer did not leave a comment.

Madeline J. 
Rating:
5.0

Everything went smoothly.

andrew B. 
Rating:
5.0

very easy checkin and checkout process using the mobile app, easy to extend time when I needed more, great experience!

Rebecca M. 
Rating:
5.0

This is a pleasant and simple thing. There is no need to go to the counter during working hours. We can make an online appointment and pick up the car with our mobile phones at any time of the day. There is no need to move in the hot noon.

Yixiao W. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

All good.... no problems at all

Michael W. 
Rating:
5.0

I don't like your policy about dropping off with the gas tank the same as picking up. We didn't know how much gas it would take, thus we put in too much gas. It left the gas tank 3/4 full instead of 1/4 when we picked it up. We lost at least $25.00 and are not happy about that.

doug D. 
Rating:
5.0

Everything worked as advertised!

Charles B. 
Rating:
5.0

The drivers side mirror on the truck was very loose. We did not realize this until after we had driven away. It eventually fell off of the truck on the highway

Pam E. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Initially I made a reservation at the Uhaul store on Opelika Road in Auburn AL. I went in at the date and time I reserved the Uhaul for. The two employees neither of which were wearing masks were extremely rude and told me my reservation was cancelled. I got sent in circles to other stores. Finally to Sun Self storage where the two ladies were very polite and willing to help. I will never make a reservation at a Uhaul store EVER again

George E. 
Rating:
5.0

no contact drop off

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Charlene C. 
Rating:
5.0

Very conveniently located. Parking the truck was easy, utilized online checkout. Fast and efficient. Would recommend.

August S. 
Rating:
5.0

Customer did not leave a comment.

Lance H. 
Rating:
5.0

Sweet team that made sure we had everything before we headed out

Nikoli S. 
Rating:
4.0

I made the reservation about 10 days prior to my move. I thought my rental would be through the main Auburn location on Opelika Rd. which is open seven days a week so I could make an in-person return. I was not informed of the change in location until I had arrived at the Opelika Rd. location and was told to go to Sun Self Storage. This is not an issue with Sun Self Storage, but rather with U-Haul corporate. While I was quite satisfied with the equipment and people I directly dealt with for this rental, I was very frustrated and disappointed to not be able to use my preferred location and to not be informed of the change in advance.

chris P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
3.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The price per mile is just too expensive. Because of that, Uhaul is always my last resort. However, every location from which I've rented had friendly staff and the trucks were in good condition. If you all could just have better prices per mile, your customers would be much happier.

Tabbitha T. 
Rating:
5.0

Customer did not leave a comment.

Lou G. 
Rating:
5.0

Everything was satisfactory for my family no need for improvement

Bernica D. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
4.0

Customer did not leave a comment.

Jerome L. 
Rating:
1.0

there was supposed to be a uhaul drop box for my key and there wasnt one on site. i had to call uhaul to try to get another key drop location and we ended up having to force it into the mail slot.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Dalton S. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Location didn't have a labeled key drop box for returning keys after hours. Had to call customer service to have them make a note on file that I was putting the keys in the only box I could find. It didn't appear to be for keys but it locked so we placed them there. Location needs a labeled key box.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Valerie excellent

RT T. 
Rating:
5.0

incredible customer service

Jeffrey C. 
Rating:
5.0

Great!

Farrar M. 
Rating:
5.0

Customer did not leave a comment.

Penny J. 
Rating:
2.0

double reserved 15' truck. No keys. Long weight. Employee worked hard though and was professional and accomydated

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

dana M. 
Rating:
5.0

nothing...it was more awesome!!!!

Scott S. 
Rating:
5.0

Great experience!

Cameron K. 
Rating:
1.0

Wrong sized truck that caused too many problems at destination. Requested 15 ft truck and was told only a 26ft was available. Requested a dolly but none available. Extremely disappointing, but I have Penske to choose next time!

tom B. 
Rating:
4.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

MIKE W. 
No reviews have been submitted for this location.

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