Customer Reviews for Sunbury Ace Hardware
(U-Haul Neighborhood Dealer)

521 reviews

300 W Granville St   Sunbury, OH 43074

(740) 965-3001

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(740) 965-3001

300 W Granville St
Sunbury, OH 43074

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very efficient and friendly team to work with.,

CHOONG L. 
Rating:
5.0

Called a week before I needed it and the person at the location suggested I make a reservation on the U-Haul website to make sure i got the size vehicle I needed. Glad they did that as I only needed a van this time instead of a truck. A very helpful suggestion.

Kim B. 
Rating:
3.0

Was told that we were unable to drop this off there, as they rent not receive and we should have a packet of paperwork we never received. Finally, we the consumers rerommended running the trailer it was agreed that they could find the routing and accept the drop off. Returning this item took over half an hour.

DEAN H. 
Rating:
5.0

Everyone was so friendly and nice and everything went smoothly

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

todd P. 
Rating:
4.0

Customer did not leave a comment.

ryan D. 
Rating:
5.0

Customer did not leave a comment.

cindy C. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Get the stink bugs out. We had several in this van.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
3.0

The employee that checked out my equipment must not have fully understood the reservation and quoted agreement because they changed the number of days, the truck rental amount and the hand truck rental amount. When I questioned it they suggested I call 1800 Uhaul and it would be taken care of quickly. I'm happy to say that it did eventually get resolved but not until after spending hours on the phone talking to multiple departments over the course of multiple weeks. In the end, I am happy with the outcome but I do wish it had been setup properly from the beginning which would've saved time and frustration in the long run.

David H. 
Rating:
5.0

Customer did not leave a comment.

Cathleen Q. 
Rating:
4.0

Great customer service at the Ace hardware store in Galena OH

AMY S. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

I was given wrong information and later found out due to incurred fees

Ebenezer S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Nicklaus J. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

Nadine P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

U-Haul is not offering furniture pads at this time due to pandemic so website should be updated to let customers know that. I was able to choose the pads online but then was told "no" when I picked up the vehicle. Other than that, was very happy with the experience.

David T. 
Rating:
4.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

I ordered & reserved a floor dolly, but this location did not have any????

Rick W. 
Rating:
5.0

Customer did not leave a comment.

DETHEL M. 
Rating:
4.0

The only problem I had was this: I'd ordered a package of ten blankets/furniture pads. They said, we don't have those. Why the hell not? Why doesn't this UHaul location have them in stock? Or why can't some central location throw in the pads when they deliver the truck to Sunbury? SMH.

Patrick R. 
Rating:
4.0

We put gas in the van before returning it, but I was still charged for gas. Went back to Ace Hardware and Dean credited my credit card for the gas charge. He was very nice and helpful.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
5.0

Cab of van was dirty and smelled. Otherwise, customer service at Ace was EXCELLENT!

Christian S. 
Rating:
1.0

Get ride of the jon guy who called and said he reported the truck stolen!!!! Very rude and disrespectful!!! Will never use uhaul again!!!!@

Tina M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

The customer service was phenomenal all the employees were very helpful and the process was very streamlined

Tanna B. 
Rating:
5.0

Just what I needed. Nice people to work with. Will use their trucks again. Thank you!

Paul S. 
Rating:
5.0

Nothing. Good experience

JEANNE H. 
Rating:
5.0

Customer did not leave a comment.

MARA G. 
Rating:
5.0

Customer did not leave a comment.

Tabitha W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DICK H. 
Rating:
5.0

Have the computers cooperate. :LOL I know that was out of your control. You all did a great job. Keep up the good work.

Jerome G. 
Rating:
1.0

Lender did not disclose full costs. Added 47.00 to lease agreement

edward J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Everything was clean and ready to go. Simple and great customer service from Sunbury Ace hardware. Thanks Dean

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Pamela H. 
Rating:
3.0

Parking lot is a bit tight and busy for a 26' truck.

John S. 
Rating:
5.0

Customer did not leave a comment.

TINA V. 
Rating:
4.0

The employee took a long time to check us out. I had a reservation and he kept asking us the same questions we answered in reservation. Next time quick on line check in to make it quicker.

Dione S. 
Rating:
5.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great service, easy pick up and drop off. Love having additional driver without added cost.

SHIRLEY T. 
Rating:
5.0

MIleage cost was absurd--dealbreaker for return business.

Tyler G. 
Rating:
5.0

My original reservation was for a 20' truck. When I arrived at the location, no one was there so I called. They informed me that the truck was not returned and they had nothing else available. UHaul was supposed to have notified me which did not happen. I had to call to find other equipment. I understand the truck not being available is out of your control. The lack of contact/notification is in your control and is terrible customer service. This survey doesn't ask about the overall experience.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Dirk K. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN G. 
Rating:
5.0

Very professional from check in to check out.

Brian H. 
Rating:
5.0

No improvements needed. You guys are great

Jerry C. 
Rating:
4.0

They corrected any errors quickly.

Donald K. 
Rating:
3.0

Interior of truck was muddy. I was charged for gas despite having evidence of gage being returned to same level.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Very friendly and helpful

Melissa S. 
Rating:
5.0

Easy to rent and return. No complaints from me. Friendly workers and no difficulties encountered.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Great experience. Good people to work with on line and at store.

Fred G. 
Rating:
5.0

Sunbury Ace Hardware is excellent to work with.

Tracey L. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
4.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Tina Z. 
Rating:
4.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Excellent and timely service. This is my third experience with this ACE Hardware location and they are consistently great.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
3.0

Customer did not leave a comment.

Melvin A. 
Rating:
5.0

Customer did not leave a comment.

Blaine E. 
Rating:
5.0

This has nothing to do with the service or the assistance I received, any type of customer interaction was excellent professional and wonderful to work with. The only trouble I had was being a small woman and not very tall - 4'11 I drove the truck. However the ride, maneuverability and smooth handling was perfect. The challenge was the side mirrors were not very easy to adjust or make changes to given the truck type and style. Loved working with Uhaul and had a great experience

Margo M. 
Rating:
5.0

Eric was awesome. We were given a different drop off location that was much further away. He made a couple of phone calls and changed to his Ace Hardware location. I have been in this store twice and people have gone above and beyond to help me. Thanks.

Greg S. 
Rating:
5.0

Great Customer Service. Very helpful.

Amanda R. 
Rating:
2.0

lady didn't have a clue about the missing items from the truck

Michael G. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
4.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Abbey D. 
Rating:
5.0

The pick up location was great, which is more than I can say for the U-Haul company. I reserved a truck a full week in advance and even after checking multiple times, was unable to get the size of truck requested. I was upgraded to a bigger truck which I would have preferred not to have. I was told that the price would be adjusted down to the 15 ft rate, which is the size of truck I originally reserved, yet at the end of the paperwork U-Haul attempted to charge me full price for the upgrade. Over all I found this company inflexible, uncooperative, and not customer friendly. I car no ideas renting a truck from this company would be so difficult. I would recommend using another compsny such as Penske....Ace Hardwate, however, was great....very helpful and tried to deal with a company that couldn't have cared less about my needs....

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
4.0

Customer did not leave a comment.

Orson G. 
Rating:
5.0

Everything was great

ROBERT C. 
Rating:
5.0

Nothing

Brian W. 
Rating:
5.0

Everything was great & the people were very friendly.

Rose B. 
Rating:
1.0

I never get the equipment I order, dolly, blankets, etc.

Richard B. 
Rating:
5.0

Reserving and picking up was quick and the staff was very friendly.

Johnna H. 
Rating:
5.0

Make sure the van is clean , doesn't have so many mechanical issues. Thanks

Brian R. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

I asked for a dolly. I didn't get it.... I asked for blankets. I didn't get them... I asked for a furniture dolly... I didn't get it... More pore children had to Cary everything by hand. You guys are a bunch of meanies.

Richard B. 
Rating:
5.0

great

Dan H. 
No reviews have been submitted for this location.

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