Very professional. Efficient.
GROVER C
Customer Reviews for Sunco Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Liz and Hannah were the best. Very friendly, knowledgeable and efficient.
ROBERT DNo room for improvement, I was treated very nicely Thank you Lou
LOUIS AStaff was fantastic. They were fast, fun abd friendly!
CHARLES OPeople was very nice to deal with and got in and out very quickly. Thank you
GARY DHad to try 3 times to find a trailer with working lights
Mathew HEnjoyed the experience
JAMES BThis was best yet Please continue for future trips
WAYNE TLiz was very helpful as always. She is an asset to u haul.
RIGONALDO DIt was all excellent, including the reception staff who were tremendously helpful, pleasant and friendly.
BEN BLiz and Hannah were extremely polite and super friendly and helpful. They definitely Made our experience easier, and when we rent from Uhaul in Florida again, it will certainly be at their location! Hands down the best experience we have had with Uhaul! Thank you Liz and Hannah! Thanks Uhaul!
REBECCA HGreat staff, super customer service!
ANATOLY OI live in Venice Florida that location is 11/2 hours round trip with traffic I use to pick up in Venice or Nokomis which would cut pick up time in half
CHARLES LLiz is amazing! She knows the “Uhaul ropes” well and is patient enough to explain how reservations, pick-ups, and drop-offs are to be handled. I love that her location carries many options. If you have a need for a U-haul, this is a GREAT place for reservations. Liz will treat you wonderfully! Thanks so much!
JENNIFER GI have used this location for quite some years. They are the BEST. I know the Manager Liz and the Assistant Manager Hannah, explain everything that is needed to know. They go way above and beyond and have the BEST personality while keeping a very professional business like manner. Keep up the awesome work!!!!!! I have watched the them run around with trailers and trucks while greeting each and every customer and maintaining the needs of the STORAGE and the customers is UNREAL. I GIVE YOU 100 PERCENT WITH UNLIMITED STARS OF ACHIEVEMENT :)
BRENNEN LNothing wrong with the location and staff was very nice. The truck had trash in the door on passenger side. Also the truck has loose wiring, every time you hit a big bump or pothole, the lights on the dashboard would all light up like a Christmas tree and radio would go off. At night when this happened the headlights would go off too. Which was really scary driving a couple seconds with no head lights on in the pitch dark. That truck needs to be serviced asap before someone else drives it.
Jeanine GI had issues returning the truck- wanted to drop it off 3 days earlier and 500 miles less than contracted however was advised that there would b an additional charge of approximately $600. I thought that was ridiculous and this drove the extra days and miles and extra gas- crazy of you also consider the wear and tear on the venhicle.
DUNCAN AFirst -- I rented this 10 ft truck because of a ramp. Then guess what, there was NO ramp. This sucked when I went to load the truck. Alas, the reason for became the reason for not in the future! Second, I was told the truck was full of gas, but was not. It was at least two gallons short. Third, I could not move the side mirrors creating a blind spot in viewing behind the right side of the truck. Pro -- the two ladies helping me were super. They were kind and willing to help me. The vehicle being rented was the reason for the review as is.
STEVE RMy experience working with the manage of the Sunco Storage U-Haul location was incredibly positive. She was clear and concise in her explanation of the rental I requested and the unit was at the location upon my arrival on the date I selected. When I arrive she was ready and cared for the hook-up of the trailer and checking to lighting when it was hooked up. As we began to finalize the rental four other customers showed up at about the same time and, of course, expected her to care for their needs. She was very well organized and explained to to those with and those without reservations what they might expect to assist them with their needs. She did all that while maintaining her positive attitude and businesslike demeanor as she finished her business with me. I would suggest that U-Haul is very fortunate to have a company representative like this to care for their business!
lonnie sThe lady that helped me was extremely helpful nice and knowledgeable
WILLIAM FThe ladies here are outstanding! Very knowledgeable about the U-Haul systems. Would definitely recommend to anyone for fast and efficient service.
MIKE OThe two ladies operating the Sunco Storage Location were very helpful.
DALE YGreat service at both rental and return
THOMAS SI dropped the truck off when the office was closed, but it is forcing me to pick an answer. You should have an N/A. I really wasn't sure where to park my truck. Luckily, there was a spot right in front, which I think followed all the rules on the App!
SHERRY Fis excellent service
CARMEN PLiz and the crew are the best! This is the 3rd time I have rented a U-Haul at this location, and it has always been easy and efficient. Highly recommend.
WILLIAM DVery friendly and helpful staff! Great location.
VALERIE GLiz and Hanna did an awsome job as usual.
GARRY LLiz and her daughter are totally awesome they're the best go with them because there's no reason to go with second best when you have a team like that. RB
ROGER BNothing
BENJAMIN DLiz is always Very kind ,knowledgeable ..
KENNETH PNothing to improve on. The ladies who signed us in for the truck were awesome. Very friendly, courteous, knowledgeable and professional. Would highly recommend.
Brent TI (we) have no recommendations for improvement for this location. It’s a friendly, helpful, customer-focused location with fantastic staff. It was a pleasure working with this location to pick up our truck!
JAMES RThis is the best place ever to rent a U-Haul from I'll go in personalities customer service is amazing this is the only place I ever get a truck from Hannah and Liz are top notch
KATHERINE FHannah and Liz are the most amazing people that you will ever have to deal with you ever have a problem they will be right there to fix it I don't go any place to rent a truck if they don't have one I don't get one
KATHERINE FLiz was great at the Englewood, FL location with keeping me updated on status of UHaul. Would highly recommend her and this site!!!
LAURA KThe engine light was on from the moment I first started the van and remained on until I returned it. In case you aren’t aware, I believe it has something to do with the engine not shifting gears as it should. This really needs attention as I thought I was going to end up stranded a couple of times. Thank goodness I was only a mile away from my home at any given time while I had the truck in case I did need assistance. Otherwise, everything worked well and served its purpose for my time-sensitive job. Thanks!
MICHELLE RSeats could be just a little more comfortable.
DEANNA DAlways ready and helpful at this location.
Mark DWould have been a great experience with two easy improvements: 1. Better explain the requirements for picking up the truck. I had no idea I need two forms of ID or two personal references. I don't carry my passport with me and calling friends at 8am on Sunday morning to act as a reference is not a good thing. 2. Make sure your sites oil their combination locks. It took me 15 minutes to force my rusted lock open. Other than that I like your process.
William MTruly a great experience, 2 of the most beautiful women I’ve met locally, with a genuine sweet and sincere attitude…… I highly recommend this place , above all Richard Malcolm
RICHARD MFriendly, efficient folks were very helpful!
LESLIE CThis location has nice trailers and staff
GREGORY PIt was smooth made the travel enjoyable
ERIC WAwesome people and equipment
JUSTIN WThis pickup location is highly recommended! It’s a busy little office with 1 person doing an Amazing job. Liz is Professional, very proficient at her job with a Great Attitude even when she has a few people show up at once to pick up their U-Haul. Each one of us got attention and she seemed very thorough with my questions, paperwork & when hooking up my trailer. Ms Liz gets a Gold Star from Me
ANDREA SNothing
MATTHEW CU Haul and all of their customers need to know, I have rented from this location no fewer than five times in the last year, and I have never had a bad experience. In fact, each interaction with Liz and her team has been outstanding. From her professional helpful demeanor to her incessant attention to detail and prompt service, Liz is wonderful. This easily the best U Haul location I have ever interacted with. Aside from the outstanding service Liz provides to her customers when they are face to face, it is clear the work goes on when you aren't there as well. The equipment is clean and maintained, and all of the other essentials are always ready. I cannot say enough to convey the ease of doing business with U Haul because Liz and her hard work. U Haul needs more locations just like this one!
JEREMY TLiz is amazing!! She’s honest and trustworthy and a JOY to work with!! ⭐️⭐️⭐️⭐️⭐️ Truck was clean with a full tank…can’t ask for better than that!
LEANNE PI don’t think there is anything to do to improve the service I received at Sunco with Liz. You better hold on to her. Very informative and friendly. Would like to have met her before our move!!!
MATTHEW PAbsolutely nothing! Liz was phenomenal! She went above and beyond to meet my needs and was very empathetic to my situation. I could NOT ask for better service period! Thank you Liz!!!
CLAUDENE MThe owner here was so great. My card had an issue and she was patient and kind. Would definitely rent here again. 10/10
CARLEEN NStaff was excellent
Maria MVery friendly Staff. Would Highly recommend .
HOWARD S8 hours lost, from nail in tire. no body could fix it. move from one town to another . trying too get it fixed .ended up 120 miles off course . just for a flat tire. it cost me 100s of dollars .Mark
MARK M