Customer Reviews for Sunco Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly prompt service.

Rating:

5.0

Very professional. Efficient.

Rating:

5.0

Liz and Hannah were the best. Very friendly, knowledgeable and efficient.

Rating:

5.0

No room for improvement, I was treated very nicely Thank you Lou

Rating:

5.0

Staff was fantastic. They were fast, fun abd friendly!

Rating:

5.0

People was very nice to deal with and got in and out very quickly. Thank you

Rating:

4.0

Had to try 3 times to find a trailer with working lights

Rating:

5.0

Enjoyed the experience

Rating:

5.0

This was best yet Please continue for future trips

Rating:

5.0

Liz was very helpful as always. She is an asset to u haul.

Rating:

5.0

It was all excellent, including the reception staff who were tremendously helpful, pleasant and friendly.

Rating:

5.0

Liz and Hannah were extremely polite and super friendly and helpful. They definitely Made our experience easier, and when we rent from Uhaul in Florida again, it will certainly be at their location! Hands down the best experience we have had with Uhaul! Thank you Liz and Hannah! Thanks Uhaul!

Rating:

5.0

Great staff, super customer service!

Rating:

3.0

I live in Venice Florida that location is 11/2 hours round trip with traffic I use to pick up in Venice or Nokomis which would cut pick up time in half

Rating:

5.0

Liz is amazing! She knows the “Uhaul ropes” well and is patient enough to explain how reservations, pick-ups, and drop-offs are to be handled. I love that her location carries many options. If you have a need for a U-haul, this is a GREAT place for reservations. Liz will treat you wonderfully! Thanks so much!

Rating:

5.0

I have used this location for quite some years. They are the BEST. I know the Manager Liz and the Assistant Manager Hannah, explain everything that is needed to know. They go way above and beyond and have the BEST personality while keeping a very professional business like manner. Keep up the awesome work!!!!!! I have watched the them run around with trailers and trucks while greeting each and every customer and maintaining the needs of the STORAGE and the customers is UNREAL. I GIVE YOU 100 PERCENT WITH UNLIMITED STARS OF ACHIEVEMENT :)

Rating:

3.0

Nothing wrong with the location and staff was very nice. The truck had trash in the door on passenger side. Also the truck has loose wiring, every time you hit a big bump or pothole, the lights on the dashboard would all light up like a Christmas tree and radio would go off. At night when this happened the headlights would go off too. Which was really scary driving a couple seconds with no head lights on in the pitch dark. That truck needs to be serviced asap before someone else drives it.

Rating:

5.0

I had issues returning the truck- wanted to drop it off 3 days earlier and 500 miles less than contracted however was advised that there would b an additional charge of approximately $600. I thought that was ridiculous and this drove the extra days and miles and extra gas- crazy of you also consider the wear and tear on the venhicle.

Rating:

3.0

First -- I rented this 10 ft truck because of a ramp. Then guess what, there was NO ramp. This sucked when I went to load the truck. Alas, the reason for became the reason for not in the future! Second, I was told the truck was full of gas, but was not. It was at least two gallons short. Third, I could not move the side mirrors creating a blind spot in viewing behind the right side of the truck. Pro -- the two ladies helping me were super. They were kind and willing to help me. The vehicle being rented was the reason for the review as is.

Rating:

5.0

My experience working with the manage of the Sunco Storage U-Haul location was incredibly positive. She was clear and concise in her explanation of the rental I requested and the unit was at the location upon my arrival on the date I selected. When I arrive she was ready and cared for the hook-up of the trailer and checking to lighting when it was hooked up. As we began to finalize the rental four other customers showed up at about the same time and, of course, expected her to care for their needs. She was very well organized and explained to to those with and those without reservations what they might expect to assist them with their needs. She did all that while maintaining her positive attitude and businesslike demeanor as she finished her business with me. I would suggest that U-Haul is very fortunate to have a company representative like this to care for their business!

Rating:

5.0

The lady that helped me was extremely helpful nice and knowledgeable

Rating:

5.0

The ladies here are outstanding! Very knowledgeable about the U-Haul systems. Would definitely recommend to anyone for fast and efficient service.

Rating:

5.0

The two ladies operating the Sunco Storage Location were very helpful.

Rating:

5.0

Great service at both rental and return

Rating:

3.0

I dropped the truck off when the office was closed, but it is forcing me to pick an answer. You should have an N/A. I really wasn't sure where to park my truck. Luckily, there was a spot right in front, which I think followed all the rules on the App!

Rating:

5.0

is excellent service

Rating:

5.0

Liz and the crew are the best! This is the 3rd time I have rented a U-Haul at this location, and it has always been easy and efficient. Highly recommend.

Rating:

5.0

Very friendly and helpful staff! Great location.

Rating:

5.0

Liz and Hanna did an awsome job as usual.

Rating:

5.0

Liz and her daughter are totally awesome they're the best go with them because there's no reason to go with second best when you have a team like that. RB

Rating:

5.0

Nothing

Rating:

5.0

Liz is always Very kind ,knowledgeable ..

Rating:

5.0

Nothing to improve on. The ladies who signed us in for the truck were awesome. Very friendly, courteous, knowledgeable and professional. Would highly recommend.

Rating:

5.0

I (we) have no recommendations for improvement for this location. It’s a friendly, helpful, customer-focused location with fantastic staff. It was a pleasure working with this location to pick up our truck!

Rating:

5.0

This is the best place ever to rent a U-Haul from I'll go in personalities customer service is amazing this is the only place I ever get a truck from Hannah and Liz are top notch

Rating:

5.0

Hannah and Liz are the most amazing people that you will ever have to deal with you ever have a problem they will be right there to fix it I don't go any place to rent a truck if they don't have one I don't get one

Rating:

5.0

Liz was great at the Englewood, FL location with keeping me updated on status of UHaul. Would highly recommend her and this site!!!

Rating:

5.0

The engine light was on from the moment I first started the van and remained on until I returned it. In case you aren’t aware, I believe it has something to do with the engine not shifting gears as it should. This really needs attention as I thought I was going to end up stranded a couple of times. Thank goodness I was only a mile away from my home at any given time while I had the truck in case I did need assistance. Otherwise, everything worked well and served its purpose for my time-sensitive job. Thanks!

Rating:

5.0

Seats could be just a little more comfortable.

Rating:

5.0

Always ready and helpful at this location.

Rating:

3.0

Would have been a great experience with two easy improvements: 1. Better explain the requirements for picking up the truck. I had no idea I need two forms of ID or two personal references. I don't carry my passport with me and calling friends at 8am on Sunday morning to act as a reference is not a good thing. 2. Make sure your sites oil their combination locks. It took me 15 minutes to force my rusted lock open. Other than that I like your process.

Rating:

5.0

Truly a great experience, 2 of the most beautiful women I’ve met locally, with a genuine sweet and sincere attitude…… I highly recommend this place , above all Richard Malcolm

Rating:

5.0

Friendly, efficient folks were very helpful!

Rating:

5.0

This location has nice trailers and staff

Rating:

5.0

It was smooth made the travel enjoyable

Rating:

5.0

Awesome people and equipment

Rating:

5.0

This pickup location is highly recommended! It’s a busy little office with 1 person doing an Amazing job. Liz is Professional, very proficient at her job with a Great Attitude even when she has a few people show up at once to pick up their U-Haul. Each one of us got attention and she seemed very thorough with my questions, paperwork & when hooking up my trailer. Ms Liz gets a Gold Star from Me

Rating:

5.0

Nothing

Rating:

5.0

U Haul and all of their customers need to know, I have rented from this location no fewer than five times in the last year, and I have never had a bad experience. In fact, each interaction with Liz and her team has been outstanding. From her professional helpful demeanor to her incessant attention to detail and prompt service, Liz is wonderful. This easily the best U Haul location I have ever interacted with. Aside from the outstanding service Liz provides to her customers when they are face to face, it is clear the work goes on when you aren't there as well. The equipment is clean and maintained, and all of the other essentials are always ready. I cannot say enough to convey the ease of doing business with U Haul because Liz and her hard work. U Haul needs more locations just like this one!

Rating:

5.0

Liz is amazing!! She’s honest and trustworthy and a JOY to work with!! ⭐️⭐️⭐️⭐️⭐️ Truck was clean with a full tank…can’t ask for better than that!

Rating:

5.0

I don’t think there is anything to do to improve the service I received at Sunco with Liz. You better hold on to her. Very informative and friendly. Would like to have met her before our move!!!

Rating:

5.0

Absolutely nothing! Liz was phenomenal! She went above and beyond to meet my needs and was very empathetic to my situation. I could NOT ask for better service period! Thank you Liz!!!

Rating:

5.0

The owner here was so great. My card had an issue and she was patient and kind. Would definitely rent here again. 10/10

Rating:

5.0

Staff was excellent

Rating:

5.0

Very friendly Staff. Would Highly recommend .