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RONALD S
Customer Reviews for Sunder Car Wash Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lot of issues with the truck. I am waiting on the call to talk with management
Jagadesh VWas originally scheduled for a 26’ truck pick up. Phoned the day before said that there was zero trucks in Calgary and closest one to me was in Coleman. I was moving Calgary to Hardisty Alberta. Had to drive out to Sundre to get this 20’ truck. Was called twice on the way there asking where I was. No a hi this is Uhaul but a hi where are you. I didn’t even know who I was talking to. Sundre Location hard to find, drove right past it, no sign. Computer didn’t work and had to input manually. I’ve used you guys multiple times this was the worst experience. Just wasn’t happy with pick up or truck condition. Interior dash broken, key ignition broken. Could list everything but overall not the best truck or service.
Daniel LWe were told it was $60 for a rental + $10 for insurance. When I got my credit card invoice I was charged $176.40. We called the location we picked up at and was told it was a $100 charge because we didn't return to the location we picked up at. I was not given a contract, and I didn't have to sign the credit card purchased. It was charged 2 hrs after we picked up the trailer. I will be disputing the additional $100 we were charged with my credit card company. We had to get a picture of our contract from the uhaul location we dropped off at. We gave our email address to the place we picked up at. It was not even close to what we gave him. Was this so we could be ripped off?
Myrna AU-Haul is at local car wash. Car was exits into alley. 3 trailers parked between was bays and all very close together. 2 were not in proper working order ( 1 no brakes, the other no tail lights) I had to move 1 trailer and re park it to get to the other trailer. I was renting for my friend and am not familiar with reversing with a trailer. It was a pain and took more than an hour to get going from start of rental until I found proper trailer and left.
Amanda DQuick drop off! Gentlemen was pleasant & helpful !
Constance NThe front window glass on the inside had a murky film on it and the outside of the glass had loads of dead bugs on it. When I checked the engine oil level on the dipstick before leaving, I noticed the oil on the dipstick showed oil 1/4 inch above the max mark. Fortunately I encountered no blown engine seal despite feeling uneasy and uncomfortable renting the vehicle.
Arthur MTruck was empty when received. Questions asked to person I was picking up truck from provided incorrect information, resulting in greater cost to me. Ended up with higher charges as result of listening to him. Sent multitude of emails from U-Haul clogging my inbox, and told to sign that I agreed to these email. Never provided contract to review prior to signing despite asking individual multiple times there wasn’t a contract attached, and was informed several times it was only for email content. Booking was a nightmare. Booked through app. Unable to get that location/truck. Had to call 3 times to get proper service that I needed. Also had requested contactless pickup/dropoff but not an option - had to get there within business hours which was not what we scheduled. Charged more for the change. Promised a refund on KMs as a result over the phone (twice) from “manager” - never received this refund. Phone help most unprofessional service I’ve ever spoken to. I had to call in excess of 8 times for assistance and finally gave up because the attitude received was extremely unprofessional, lacking knowledge, and unwilling to provide assistance for either booking info or complaints. I missed a call Friday afternoon and then one the first thing Monday morning and the voicemail that was left stated they were closing my file. Had to make more phone calls then too. Very scammy. Adamantly telling everyone I know to stay far away.
Taylor RWe rented a UHaul trailer that needed az 2 inch ball. They had 1 7/8 inch for sale. Thst is the WRONG size . It would have been dangerous to use the wrong size. This location should not sell the wrong size trailer balls. Everything else was good.
Brenda PAwesome experience. Smoothest move for me. Thank you
Lisa BEmployee didn't listen when I was telling him where I was going so I got overcharged for milage
lukas cDrop box was good
Andrew EWhen we dropped the truck off they were not going to take it told us to drop it off somewhere else we told them our contract said here so we dropped it a left we spent 30 min there while the guy called someone else who told us the same thing. We left it there and told them to deal with u haul. We did not get our deposit back as of yet Jackie sheppard
Jacqueline S