Customer Reviews for Sunnys Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunnys Mini Mart

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ANDREW A.
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Dirty store. Slow employees. They sell crack pipes in this store. Nothing uhaul about this location at all. Will never go in this establishment again.

Tresta M.
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I was unable to drop off at another location. This location was out of my wait. The store was not clean.

Troy W.
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Customer did not leave a comment.

Wilson A.
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👍👍

heeralal S.
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NOTHING ELSE

Jason K.
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Customer did not leave a comment.

william L.
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The Truck was not in Great or even good shape to rent but I needed a Truck to move my daughter in .I would think you would keep the Trucks in Good Condition and Safety high . This was unfortunately not a good experience this time.

John G.
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last time i rented from this location the truck had a flat tire when I went out to get into it.

Dave D.
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Customer did not leave a comment.

Darby U.
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Customer did not leave a comment.

colleen I.
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Customer did not leave a comment.

Michael P.
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This is not were I picked this Uhaul fault this is UHaul and movinghelp.com fault This was one of the worst days In my life. I had hired these two guys from Stong men movers or something like that. But these two individuals that showed up to my house about 2 hrs late had came into my house moved one thing which was my save in which they charged me an extra $100.00 to do. On top of The $95.00 I paid these two individuals though the UHaul site. These two individuals had also stolen my Rolex from my house as well. So then I had given these two individuals my new address for them to come to help me unload my UHaul and they took off and never showed up. I just had back surgery on my back and I had to move everything up to my new place. Ontop of all this I called UHaul customer service and the customer service lady by the name of Honoree_pemberton had then told me that she was only going to give me a $30.00 coupon for all my troubles. I said that was fine until I revived that 30.00 coupon in my email box and it is and was a Malicious link that this women by The name of Honoree_pemberton had sent to my email. So this has nothing to do with were I rented. This uHaul truck from this has to do with UHaul and the moving helpers.com F———-

Wilfredo R.
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Customer did not leave a comment.

Tess F.
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The check in/ out process was lengthy because of the poor guys behind the counter having no help and this location is part of a busy convenient store. The truck bed was sticky! Three were roaches in the truck back. It's was gross.

Jon H.
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Not a full service location, very busy bodega, not the way I would select to do business with. The vehicle was parked down the street in someone's front yard.

Richard K.
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Would have liked to have an option for unlimited miles. I thought I had paid for that option. I drive 94 miles at $1 an hour. That's a RIP off!!

Darrell M.
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I made a reservation for a 15-foot truck but when I arrived all they had was two smaller trucks. The clerk behind the counter told me it was a 15-foot truck but I measured the length at 12-feet. Even after I returned it I told the guy it was only 12- feet in length. He said, "you think it's 12-feet?". I told him that I measured it and it was 12-feet long. At that point the guy laughed. Terrible customer service. I will never rent another U-Haul truck again.

Cory C.
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Customer did not leave a comment.

Devon M.
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Wrong truck. Terrible custormer service. Will be calling corporate asap.

Michele W.
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Customer service was terrible. Service member kept me waiting while store customers were in store. Service member stopped completing transaction constantly. Took more than a half hour to get the truck and to return the truck. NOT FRIENDLY AT ALL!

Marciadene F.
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Very good customer they were so nice and funny made u feel great in the store

Hans P.
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Filled with cockroaches and it's in the hood

JOANNE K.
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The only disappointment was in researching the truck it should have had a ramp to load and did not, so as a female it was difficult to lift things such as a washer and dryer

Jeff S.
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Very polite respectfull

John S.
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Customer did not leave a comment.

Kiye L.
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Customer did not leave a comment.

brito D.
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Customer did not leave a comment.

joseph N.
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1. Location did not seem safe, would not go after dark 2. Pick-up appointment was 8:30 am, Attendant was not available until 9:00am causing me to be late for my need 3. I was given the truck with 1/2 full gas tank, when refilling I put too much gas approx. $40 worth. Attendant told me there was no way to recover the cost of the extra gas. Overall not happy with the rental.

Kevin I.
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Horrible location. Located in a run down mini mart in a high crime area. Worker is very in knowledgeable. Asked me to park the truck because he couldn't drive. Then complained about how it was parked and wanted me to move it several times. It doesn't even seem like U-Haul vetted this location at all.

Janietta V.
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firstly they are accessible because they are not necessarily located in a single place as independent businesses work but in question the cost charged to my person I think it was not clear because they never told me that delivering the truck elsewhere had an additional cost which did not have that and I unset my week. They should be more specific in that aspect I think it was unfair that charge since I searched the truck on Saturday at noon and deliver it Sunday before the required time

Charles T.
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Nothing to improve.

Brian L.
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Sunny's Mini Mart is a very busy place, expect to wait at least 15 minutes to pickup the truck and another 15 minutes to return the truck, the owners are very nice so you can't be upset about the wait, they have a huge “regular” customer base so don't blame them for being busy and taking their time with everyone. I would rent from them again if I ever needed a truck.

Janie S.
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The service for Sunny Mini Market was horrible

Shiler C.
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Customer did not leave a comment.

Clare S.
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I was originally supposed to pick up the 10' Truck from Retro Garage. They called and said they didn't have any vechiles so I needed to go to a further location off Forest City Road. I went there at my 10am pick up appointment and was told they didn't have the truck or any other vechiles and to go to the Sunny Mart location. I went to Sunny Mart where they had double booked the 1 truck they had. The manager there never apologized and told me that the other customer was there first (it's now after 11am) and that I had to wait for them to do their business and to come back at 6pm to get the truck. I did come back at 6pm as I had to move furniture today...the day I made the reservation for in advance by the way. No apologies, no discount...and no future business from me or any of my family/friends. Moving is stressful enough without U-Haul adding more headaches with unreliable service.

Dan C.
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Customer did not leave a comment.

Greg H.
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Customer did not leave a comment.

John M.
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Terrible Slow service

Janice R.
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Location should be only trucks, not a convenience store.

Gene G.
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I reserved a truck in advance and completed an express pick up. I drove over three hours to pick up the vehicle and it was not on site. I was directed to this pickup location which is seven miles from the original reservation and my storage unit to be moved. This location was a convenience store with the rental parked in the yard of a home next door. The manger was polite and helpful but would not compensate me for this inconvenience.

bruce W.
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The pickup location is in a sketchy part of town and at 1130 I was the only person in the store not purchasing alcohol. I am shocked that U-Haul would allow such a place to represent their brand!

SANDEE L.
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Be in a decent neighborhood. The agents were helpful and pleasent.

dennis G.
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Customer did not leave a comment.

Robin P.
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Customer did not leave a comment.

ralph M.
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Although I arrived at about his closing hour, still very friendly and helpful !

JOHN W.
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After a hard day of moving the personnel at this location saw 4 drips of oil on the truck's floor and said he would charge us a cleaning fee for this dirty truck. We were able to wipe the oil off the floor by using 2 paper napkins we had in our car and the spots were easily cleaned up. Not HELPFUL to us at all. More concerned with charging us than trying to help us after a long hard and exhausting day. Not professional at all and we hope this is not the way U Haul treats all there customers. After hurricane IRMA has passed the Orlando area I will call and report this issue to U Haul. Have used U Haul a number of times before, this time our experience was awful.

Angela E.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

dino P.
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No tienen Buena atencion al cliente

JUSTIN B.
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I was not able to use car dolly because of the storm. So I returned it right away. Waste of money

Jeri S.
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1. Reservations should mention if charges must remain on credit card at the particular location. I'm used to paying in cash when done, and just canceling credit transaction. 2. I was promised large dolly & strap. This location had neither. 3. Truck went 38 miles & used almost $30 in cheap gas, 1/3 tank. Good grief.

johnny J.
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Customer did not leave a comment.

Michelle M.
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Customer did not leave a comment.

Sharismas K.
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Customer did not leave a comment.

Deborah D.
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Customer did not leave a comment.

WHITNEY T.
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Customer did not leave a comment.

DON H.
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Customer did not leave a comment.

JOSHUA L.
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Customer did not leave a comment.

NEAL M.
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Customer did not leave a comment.

RAELEE D.
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Customer did not leave a comment.

BARBARA L.
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Picking up seemed a little slow, but it was probably the paperwork, not the people.

ALEXANDER M.
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Customer did not leave a comment.

tamara H.
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On the sheet where the fuel amount in the vehicle is recorded -- it would be nice to have the diagram use a circular diagram that matches the fuel gauge. Currently the diagram is Empty to Full, and the vehicle's gauge is Full to Empty. I ended up putting much more fuel than necessary because I was stressed from the move and not reading the diagram correctly. Thanks. -Tamara

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