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DANIEL L
Customer Reviews for Sunrise Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put signage on the key drop depository.
Jamie BI picked up the truck for an 8 hour rental at 10:00am. I asked the guy where the key drop box was and he said “Oh, we’re open until 6 so don’t worry about it I’ll be here when you return it”. I arrived at 5:55pm to return it and they were closed and no one was there. No orange drop box as shown on the return instructions, and they didn’t answer their after hours number posted on the door. I left the key in a gray deposit box that appeared to be for mail. I hope I don’t get charged an extra day.
Emily CHelpful, easy
Steven CI returned the equipment and asked them to inspect it so we could close. They did not want to and said they will do it later. I had put more gas in the vehicle than it originally had. However, a month later I got an invoice for an additional gas charge! All this could have been avoided if they would bother to inspect the vehicle. I wonder if they took it and drove it around since I put more gas than when I first rented it! What a scam!
Luis RInside cab had not been cleaned. Windshield had crack across entire windshield
Scott MI was charged for my truck rental twice! Once from the pick-up location and then again at the drop off location.
Randy SThese guys were great and so was uhual customer service! Thank you!
Jason LThe rental sites are wonderful. Uhaul as an online service organization was very untrustworthy in my last two transactions. I am looking elsewhere for future rental truck needs
Mary VThey were perfect.
John MNothing excellent service, friendly and fast service!
THOMAS KDouble check the mileage. The wrong mileage was entered for our uhaul and I didn’t have reception in Eatonville. Thankfully I took a picture before leaving so I had proof of my start mileage. The truck we got had super bad exhaust, the check engine light was on the whole time and it kept almost stalling/turning off. The staff was very nice and clean.
Erin Jeverything went smooth it was a easy rental once we figured out the limits of the government charge cards
MATTHEW Badd a snickers bar to the rental agreement
MATTHEW BGet a contract with the USPS to supply holiday rental vans
MATTHEW BHorrible experience. They didn’t check my equipment in on time. Also got charged for a extra day for no reason and still no sign of my refund.
CLAUDE MI rented a car trailer, picked it up 4 hours later, got it home it looked a little small for my vehicle so I measured and yep too short. I returned the trailer within 15 minutes and they wouldn't give me a refund.
JOSHUA FI chose the mobile pick up option, but upon arriving at the location I was told they do not offer mobile pick up at that location. Employee was not trained in the U-Haul check out process. He had to call a coworker who was off to walk him thr5the process. Took much longer than it should have. Other than that slight hiccup, everything was great and would rent from this location again.
TERRY S