Everything great
WILLIAM T
Customer Reviews for Sunset Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that was working there that day was awesome, helping me hook it up. Checking the lights, everything was great. I don't like the price because I don't think it's fair that I got charged. I'm much of the guy that brought it to out-of-state. We're taking it back to Indiana.
CHARLES ACheck straps on car trailers and make sure they are not in bad shape. Had to reset strap on right front tire 5 times as it kept coming off. Strap was very frayed and loosened by itself.
TERRY LVery convenient for me. It’s only a half a mile away from the home that I moved into.
KATHLEEN RAnother pleasant experience with returning the trailer at Sunset Marathon.. Agreat representation of how business with UHaul should be handled. This location had a jack to offload the trailer from the ball hitch. We were very pleased with this help and great customer service. This drop off was easy and seamless.
DAVID MGreat customer service
LEON RThey offered me extra days which ended up being very helpful free of charge and vere very feiendly my 3rd tume foing out of state on one way teips and all 3 timea were very polite drive
TINA Sgood experience
REINHOLD BSelf drop not many spaces to park
robert cService was fine.
MARK CMy favorite rental location, very friendly staff. Very clean location
ROBERT SVery friendly staff
ROBERT SQuick and easy transaction. I love that the location was at a gas station, that made gassing up so much easier.
JENNIFER KI dropped off trucks there before,outstanding people
paul lQuick and helpful service pickup and drop off went smoothly. Staff at this facility are very knowledgeable and helpful.
JOHN KQuick, easy and convenient to my location.
KATHLEEN REveryone was very nice and helpful. I didn't have any issues what so ever. The rates were explained very thoroughly. I had a local rental and it was explained in detail how the local rentals are charged by daily rate and mileage used. I found this to be very helpful and it was very easy to understand the final bill. I ended up having to extend my rental and they were very understanding, helpful and considerate. The only surprise that I experienced was professionalism and courtesy. It was an excellent experience, thank you.
JACK YCannot improve on a job well done 👍
Taylor KFix the door handle on the driver's side interior would make closing the door less painful but rolling down the window solved that problem.
ANGELINA GI don't think its fair they charge 20.00 if I return it early because they are closed ,that's twice the rate
Robert SSo happy, service is excellent
JOSE APossibly stay open later or open earlier by an hour.
DEAN WIt’s in a gas station and it’s a pain and takes forever. They also do not let you pick up earlier than 9 am
LINDSAY WEverything was great! Had to wait a little because you guys were very busy, but still had excellent customer service. Good to see how busy you are.
JAMES BStaff was the most helpful and courteous I've seen from local U haul places in many years.
JAMES FApparently theft of the lamp cords are a big problem. Had to take one off another trailer for the one rented which wasn’t a big deal. Most were missing as I looked around at other equipment.
ROBERT MReally Great personnel to work with, seem to have everything in order which made drop off simple, easy, and quick, thank you!
RANDY HPersonnel was pleasant. The downfall in service was the equipment. It smelled musty, trash was in the door pockets, and I saw(and killed) three roaches, and but certain there were more.
STACIE Awhen I made my online reservation it was ti pick up at sunset marathon location and drop off in avon park however the day i went to pick up the rental , i was told that i had to return the uhual all the way back to sebring and that i could not leave it at a uhual dealer in avon park and that pissed me off
KEILA CThe UHaul trucks need some maintenance, not fuel efficient. Bedside those minor flaws the overall experience with the staff in charge were very good.
HECTOR BOverall this was a good experience.
TED SThe trailer was broken and should never been rented light in the back only one side worked I was not able to put the vehicle in the dolly trailer so i made the trip for nothing and take it back I rented on Friday wand paid to have it till Monday I had to return it on Saturday after I made the trip had to come back
MARIA BCustomer service is excellent
DANIEL Pthank you very good job all
RAFAEL MFire the front desk person.
ALLISON WProfessional
RUSSELL CYou give you Uhaul reps at this location a raise. They are always very nice and welcoming at this location.
JESUS LAAA SUPER SERVICE. NOTHING TO IMPROVE RECOMMENDED!
CARLOS NThey were a little busy when I got there, but the wait was not very long. All the customers were attended to in the order they arrived. They are a pleasure to deal with.
MICHAEL NLisa received my vehicle return. She was very friendly and offered outstanding customer service.
Raymond MI am very happy with the service , I have rented in that location several times. Thank you
ORLANDO Gvery helpful and efficient
CHARLES SJulian was awesome
tori dTruck was not clean, it had dog hair all over with a very strong bad smell that made me sick.
Eric HConvenient location, quick process to rent a unit. Would use them again
Douglas BThe truck smelled funky. Everything else was good.
Mark K5’x8’ trailer was perfect for my use. Moved some stone and dirt for home landscape project. Lights, tires in good condition. Employee was friendly and helpful.
Brian WThe trailer is all beat up and some of my stuff got soaked when I went thru a rain storm. I got a 5x8 in closed trailer and the seals are rotted and door doesn’t close properly.
Emily KPaula was great. Went above and beyond even though the computer was not cooperating.
LISA HThe air conditioning in the truck didn't work when the truck was moving. That's when you need it to work. The truck also had remenants ofpolice evidence tape over both doors. When I turned the truck in the lady Paula said they knew about the evidence tape but didn't know the air didn't work. Why wouldn't anyone take a few minutes to take off evidence tape. I have been a regular user of Uhaul but I don't know if I will continue to be. I'm very disappointed. It was a miserable day moving pushing 100 degrees with high humidity in Florida with no air conditioning...
Lee GThey told me I could pick up my car carrier separately but when I arrived at 5:15pm I was told the U-Haul people were gone and no one could help me
Sean F