Customer Reviews for Sunset Storage Center
(U-Haul Neighborhood Dealer)

442 reviews

780 Rte 5 & 20   Irving, NY 14081
(1 Mi W Of 90)

(716) 934-3588

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur: 10 am - 4 pm
  • Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 934-3588

780 Rte 5 & 20
Irving, NY 14081
(1 Mi W Of 90)

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 4 pm
  • Wed: Closed
  • Thur: 10 am - 4 pm
  • Fri: 10 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I was very pleased with the service and the equipment.

GARY J. 
Rating:
5.0

U-Haul app did not work well with truck drop off. It would not accept our pictures for truck verification. The webpage did, thankfully.

kaitlyn L. 
Rating:
5.0

Customer did not leave a comment.

GEORGEE M. 
Rating:
5.0

Very good experience. Highly recommend

MARKDAVID L. 
Rating:
5.0

Customer did not leave a comment.

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Very nice and helpful staff!

KIM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER ERWIN K. 
Rating:
5.0

Rob was great. He delivered as promised, was very friendly, knowledgeable, and accommodating to my needs. I will be renting more often due to the ease, great service and reasonable prices. Only complaint is the standard dolly security strapped in place not requested took up floor space and I didn't want to move it to have to pay extra so my mower wouldn't fit. Strapped on wall would be a benefit. I will surely be back and might even get a hitch installed so I can't rent the trailers too. Rob is a standout of customer service in this age of employees who don't care very much. See you again! John Mateszon

JOHN M. 
Rating:
5.0

Nothing. Rob made the whole experience very pleasant. Thanks!

SUSANM L. 
Rating:
5.0

Check in went perfect, instructions for drop off after hours was well explained. Thank you for the excellent service.

WILLIAMANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

AUTUMNARIEL T. 
Rating:
3.0

Nothing, this location is run very well.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

JOHNTHEODORE E. 
Rating:
5.0

Fast and easy. Convenient location.

THOMASMALCOLM L. 
Rating:
5.0

Customer service was amazing , even have indoor heated storage for my motorcycle. Access was easy and convenient thank you for 2 years of great dry storage

Gregory B.  |  Overall Experience 
Rating:
5.0

Everything was perfect, drove in , they hooked up trailer, signed paperwork and away I went. 5 X 9 trailer was perfect for hauling motorcycle. plenty of D rings to tie it down. for sure would do it all over again. the easiest way to go. Thanks!

JOSEPHR T. 
Rating:
5.0

Easy to locate and convenient.

RICHARDBENTLEY S. 
Rating:
5.0

Customer did not leave a comment.

ULISES H. 
Rating:
5.0

Customer did not leave a comment.

PETER ERWIN K. 
Rating:
5.0

Great drop off location, with friendly helpful people

David C. 
Rating:
5.0

Customer did not leave a comment.

JONATHANLARRY W. 
Rating:
5.0

Customer did not leave a comment.

ADAMT P. 
Rating:
5.0

I'll definitely do business at the Irving NY location again( Sunset). He made the process easy, fast and friendly.

Joanne M. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Nothing everything was great thank you.

ANTHONYSHAWN JR T. 
Rating:
5.0

The agent at this facility was extremely courteous and very helpful!! Very impressed. I will try to use their equipment again!!

HARRY W. 
Rating:
5.0

The only complaint I have is the price. Very expensive and no veterans discount offered. You'd think that a company founded by veterans moving would offer a veterans discount. I was told there wasn't even a discount for uhaul employees. Family should always come first.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

DENINE V. 
Rating:
5.0

Customer did not leave a comment.

DENNISN G. 
Rating:
5.0

Customer did not leave a comment.

JENNINGSCHING SI S. 
Rating:
2.0

Hrs say they open at 9am I left at 915 still not open didnt receive receipt till 1030

STEVEA S. 
Rating:
5.0

Customer did not leave a comment.

ALEXISSUE C. 
Rating:
5.0

Customer did not leave a comment.

JANETM P. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
2.0

Make sure someone was around

Shenandoah K. 
Rating:
5.0

Customer did not leave a comment.

Anina D. 
Rating:
2.0

Am currently awaiting the mgmt from location to CORRECT their mistakes on official paperwork: they have until 2/22/21 before my lawyer gets involved.

CATHERINER E. 
Rating:
5.0

Some of the vehicles coming from Arizona to NY need BETTER TIRES for this region. IT SNOWS HERE 6 months out of the year! Please give $$$ to this location for Winter tires ( which can be used efficiently year round) Otherwise, we are very happy with this Irving, NY location. The Manager needs a Raise.

JOHNWESLEY ALSON N. 
Rating:
5.0

Customer did not leave a comment.

ROBERTL E. 
Rating:
3.0

Mat on van floor makes moving heavy items difficult

JP K. 
Rating:
5.0

Perfect as usual!

LINDAM G. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
3.0

The online check in/check out process is onerous. I understand that this is a big piece of equipment that you're renting out but find ways to streamline the process.

Emmett O. 
Rating:
4.0

Customer did not leave a comment.

MICHAELJOHN K. 
Rating:
5.0

Not a thing! Pleasant in the office. Provided clear instructions. Made the process easier than any other uhaul service that I have used in the past. Truck was clean. Location was easily accessible!

kelly G. 
Rating:
5.0

Great customer service.

DAVIDW B. 
Rating:
5.0

Customer did not leave a comment.

HEIDIHALE B. 
Rating:
5.0

Great customer service. Great location!

TONJAJEAN H. 
Rating:
5.0

Customer did not leave a comment.

ALANL M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

Nothing

RICHARDJAY C. 
Rating:
4.0

Customer did not leave a comment.

THOMASJOSEPH JR P. 
Rating:
5.0

Make sure the wheel is chocked when you

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDF C. 
Rating:
5.0

Really great experience - thanks for the help!

John T. 
Rating:
4.0

very friendly, vehicle was in great condition

ROBERTM K. 
Rating:
5.0

Customer did not leave a comment.

HEIDIHALE B. 
Rating:
5.0

Thank you for the nice experience...the van was ready to go. I really wished there were more options for vehicles as I needed a bigger truck. Therefore I had to make two trips.

Michelle S. 
Rating:
4.0

It's frustrating that a trailer was reserved closer to home, then I'm notified I have to drive to a different location.

Kimberly W. 
Rating:
5.0

Always pleasant and willing to help. Highly recommend this location.

Maddie G. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Monica F. 
Rating:
5.0

Customer did not leave a comment.

DAVIDFRANCIS W. 
Rating:
4.0

Very personable and reasonable rates.

KEVINPAUL S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Truck was in excellent condition. Got great fuel economy picked up the truck with no problem dropped it off with no problem overall great experience

Darrin K. 
Rating:
5.0

Very helpful and courteous staff great place

Micah J. 
Rating:
5.0

I have rented from this location many times. Always a pleasure doing business with. I'm a very happy customer

Scott B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Jolean S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I've used this location numerous times before and am throughly satisfied with the service

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Peaches G. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

your rates seem a little confusing ? It was advertised a rental truck with 15 foot box was to be $29.99, I was charged over $110. Why?

Wallace G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON G. 
Rating:
4.0

Open business earlier

Joel B. 
Rating:
5.0

GREAT JOB AND STAFF

Wilfred R. 
Rating:
5.0

The online service had one for me on transit rd a few minutes away but due to lack of organization I had to drive to irving. Thanks U-haul for making me go everywhere. The worker at the Irving location was very pleasant

Myles G. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Hooked up trailer and made sure all lights were in working order. Great Place!

Larry M. 
Rating:
5.0

Customer did not leave a comment.

cynthia D. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

service was above excellent

Elmer M. 
Rating:
5.0

Very happy with the man who helped me at this u-haul location, Irving NY. I've rented both a trailer and a truck from this location and I'm very happy.

Scott B. 
Rating:
5.0

This dealer "Rob" was friendly and wonderful making pick up and return a pleasure! Now the Victor, New York location "Monty" needs to take some lessons on common courtesy and loose his pompous male dominant ego! What a attitude he has! WOW

Penny B. 
Rating:
5.0

Really can't say much about improving, the gentlemen at the counter was great, great customer service

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Taysha D. 
Rating:
5.0

Customer did not leave a comment.

Edmund B. 
No reviews have been submitted for this location.

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