Customer Reviews for Sunshine Auto Repair and Towing
(U-Haul Neighborhood Dealer)

75 reviews

20020 Tamiami Trail E   Naples, FL 34114

(239) 970-8480

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 970-8480

20020 Tamiami Trail E
Naples, FL 34114

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat: 8 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service, the U-Haul team treated me first class.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

MARC N. 
Rating:
5.0

Customer did not leave a comment.

bobby R. 
Rating:
4.0

Service was great at pickup and drop off

Michael B. 
Rating:
5.0

Cheaper

Al B. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
4.0

Friendly staff, good experience.

James S. 
Rating:
5.0

Customer did not leave a comment.

glenn F. 
Rating:
5.0

Customer did not leave a comment.

FIDEL G. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

thomas W. 
Rating:
1.0

We are in a pandemic, sign on door, mandatory mask. Store crowded with people, only oneS wearing mask is me and the girl behind the counter. Not one word said to others that they have to have masks on. Also, not my choice Of pick up location. It's ridicules that I reserve a 10 ft truck and pick the location closest to where I will be and the day before I get a call that they don't have that truck and the “upgraded” truck they give me is 25 miles from where I am. Then get a call that morning asking if I still want the truck because they have someone there who wants to rent it. Really? Wow sure I'll cancel my plans so someone else can rent your truck.

Bethann H. 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
4.0

Customer did not leave a comment.

Dell V. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
3.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

The location was supposed to open at 8:00 am. I arrived at 8:00 am and the location was closed. I called UHaul customer service and they were useless. I waited until 8:30 am when the employee finally arrived.

Seth G. 
Rating:
5.0

Customer did not leave a comment.

Ron Y. 
Rating:
5.0

Excellent service

Terry C. 
Rating:
5.0

The owners of Sunshine Auto Repair and Towing really did an excellent job at making sure I had a good/clean/dependable truck ready for me when I decided to move items from my storage unit.I have rented a truck,bought gas and other items from their store,and had my car worked on at this business.....I highly recommend doing business with these folks,as all of my experiences have been positive.....plus,they are just really nice,good people.....something sometimes difficult to find in business owners these days.

richard H. 
Rating:
4.0

Always rent or drop at this location.they are helpful and professional.

larry M. 
Rating:
1.0

I was overcharged on my card

Christian V. 
Rating:
2.0

Was trying to explain the problems with the truck and I felt as if I was bothering the counter person. He said ya ok ok ok. I know he is just going to rent it to someone and they are going to breakdown.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
2.0

Inconvenient for me. Major Uhaul location much closer to my house in Naples. Plus, I was told to pick up at 9am. I assumed that meant after 9. I showed up at 1 and there was nobody there. They had called me earlier but I missed the call.

mark Q. 
Rating:
4.0

Trailer was supposed to be picked up in Naples, it was a bit far to travel from Naples, but glad to have a trailer available.

james C. 
Rating:
5.0

Nothing everything went smoothly.

Richard F. 
Rating:
1.0

I had reserved a 5X8 trailor two months prior to the pick up date and was instructed to pick up the trailor near Int 75 and collier ave Naples, FL. When I arrived the only trailor that was there was a large twin axle trailor. After a long delay I was told to pick up one approx. 15 miles away at Everglade City, FL. I wasted 1 1/2 to 2 hours and caused a lot of inconvenience because my help had to be delayed as well.

bernie N. 
Rating:
5.0

Customer did not leave a comment.

Lynette H. 
Rating:
1.0

Got caught in a major weather event. Winds gusting to 60 MPH. Driving RV with your tow dolly. Laid over a day to wait out weather which would have made me 24 hours late for equipment return. Asked for a day extra due to well documented weather event and was denied. Would have to pay late fee if late. All your rep did was give me an extra 4 hours. Poor customer care. Had to drive an RV WITH YOUR EQUIPMENT like hell to get to turn in point on time so there would be no late charge.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH S. 
Rating:
5.0

Sunshine Auto went out of their way to get a vehicle for us. Thank you so much for caring:-}

Christine G. 
Rating:
3.0

Customer did not leave a comment.

Madison S. 
Rating:
3.0

Customer did not leave a comment.

denis M. 
Rating:
5.0

Very nice /helpful people at rental location....I would rent from them again when I need a truck.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Darel C. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
3.0

The lady who helped us with was extremely nice. The location is a dump. The trailer was full of dirt on the inside and smelled like a mold factory.

Dan K. 
Rating:
2.0

Only one woman to staff convenience store and trailer rentals. Showed me the trailer and then had to go back to staff the store. No assistance with hookup or even to check lighting. At least she was pleasant.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

My experience with U Haul was awful. I reserved a certain truck, a certain pick up location, a certain time, and a certain drop off location. I got NONE of these. Not sure why I bothered to do a reservation 3 WEEKS ahead of time. This is totally inexcusable and I will NEVER use U Haul again. I will also tell as many people as possible about my experience. The gal here (Fegin sp?) was the only bright spot as she tried to work with me. I ended up paying way more in gas because I was given a larger truck that I had no need for. I had to go an additional 30 min out of my way to this pick up location. And the time they changed my pick up to happened to be while I was on an airplane on my way to get the truck.

Diane D. 
Rating:
4.0

Customer did not leave a comment.

Jimmy E. 
Rating:
3.0

The large uhaul sign is over an unlocked door that enters into a room with the owner's personal items such as bird cages. It was slightly confusing initially knowing if the uhaul was separate from or conjoined with the gas station.

Rating:
1.0

We arrived to pick up our 17' truck at our scheduled time. They told us they rented it out to another customer and that a pickup truck was available. The associates were rude and not helpful. Finally someone called another store and found a 26' truck. We had to drive 15 miles each way out of our way. When we got to the second location, the woman couldn't figure out how to give the paperwork or contract so she just didn't! We have no paperwork. We were charged for mileage which was 30 miles more than it should have been due to changing locations. It also made us late and missed an hour with the movers. Overall an absolutely terrible experienceX

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

tom M. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

could not open email/print receipt with method of their attachment, need it to be pdf or other type of receipt format

MICHAEL B. 
Rating:
4.0

I was dissatisfied that I had to drive so far for my truck pick up site. If it wasn't for the 40 min drive from the location to my place of residence, I may have made it under the mileage I was given. I won't allow this to happen again with uhaul.

EDWARD P. 
Rating:
1.0

The fuel level was less than 7/8 full but marked full. Vehicle had trash inside. I reserved a vehicle at a location in naples much closer to the airport. U-haul decided to send me 45 mins out of my way and then back. Was charged for 200 miles more than I needed based on the zip codes to and from. They offered me an extra 100 miles for having to drive an additional 1.5 hours just to be able to start loading vehicle. I was 300 miles below the contract and was not credited the difference.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Mary jane B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN U. 
Rating:
3.0

Customer did not leave a comment.

esler D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Dood this ****** U-Haul truck was ****** sick dood!!!!

MARTIN T. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Nothing....the lady manager was great to work with!

don C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

everything was great

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
4.0

Customer did not leave a comment.

VINCENT M. 
Rating:
5.0

Quick & easy

KIT W. 
Rating:
5.0

Very helpful in backing up trailer. Put trailer tongue on a block but a stand would be better.

Bruce K. 
Rating:
5.0

Fantastic they let me drop trailer in front of store, and they took trailer and parked it. Definitely a class act. Thank you Rick

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

They are very nice people!!

Sean F. 
Rating:
4.0

Customer did not leave a comment.

Richard Y. 
No reviews have been submitted for this location.

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