Inform people to go to gas station on that property rather than to the repair shop. Shop wasn’t opened at pickup time so Inwaited around 30 minutes for them to open to tell me to go to another building. When I got to the other building, a gas and convince store the lady there gave me a phone number to call to pick up trailer
George G
Customer Reviews for Sunshine Auto Repair and Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location did not have a valid phone number to reach party renting trailer. Once I got to the location, rental was performed by verbal conversation.
Jeffrey DExceptional Service and good people
Roland PAnswer the phone
Thomas SVery unproffesional operation. No one came out to hook up trailer, had to find it and hook it up myself while store clerk was attending others at the gas pump
Tom KThe people at the rental location were very helpful, they went out of their way to make sure i had everything i needed.
Renee BPerson who checked me in did not have a clue about what she was doing. It took about 45 minutes for process . The trailers license had expired and it took more time to get a temporary license.
James WThe UHaul agent was very pleasant and courteous! 5 Stars to her!
MICHAEL LAnswer the phone.
Curtis HThank you so much
Luis GGet more help there. 1 person was trying to wait on gas station convenience store customers and do paper work for rent, which by the way had already been done online
Mitchell LGreat people and very helpful.
CRAIG CThe lady who checked us out was SO helpful! Great service.
Barbara SIt was reasonably priced and easy pickup and drop off. Also, the lady who I worked with was very pleasant and easy to work with.
Catherine CThe lot was dirty and no one came outside to receive the trailer. I returned the trailer via online.
Rodolfo GWe were sent to two places to get a truck. The first place didn't have a 26 ft Truck. Then we got a truck had to return it the engine light went on. Finally got a truck We had to put gas in the truck Then I was charged again. The truck was not late. I feel U-Haul owes ME MONEY
Kristina GGreat place thank rent from.
Michael LMake sure they don’t double charge accounts and then the mileage on the contract is correct and let clients know that they do in fact have a drop box so they don’t have to pay for additional days and charges
Dustin FThey were great to work with! Everything as expected.
Pat CDrop off location was out of the way for me. I had originally selected another drop off location which was much more convenient for me. For some reason the drop off location was changed by Uhaul. I tried to call Uhal to get the the drop off changed back to the original location but got tired of waiting on hold to talk to customer service and just drive to this drop off as reassigned by Uhaul.
Craig GThe list is endless. Location hours were never right. Self check in and out was not working and took several attempts to get it done and it would never allow me to report trailer damage prior to pickup. I could not correct invoice and it would not upload images after several attempts I simply said ok to go home after 30 minutes of trying. Your software is bad
Tom ZVery nice people
Jon SWindows we’re very dirty—inside and—front windshield. Truck drove great. I drive an extra 20 minutes to rent from this location. Brakes are great but the wear indicator starting to squeal .
James RLocation was not open when promised. The truck had several warning lights on dash that were not fixed.
Steven FWorse experience ever with U-haul. Had to unhook a 6 x12 tandem axel trailer by myself. Asked for help and was told no that they didn't work for U-Haul, (despite the name on the building matched the name on the contract), then they complained where I dropped it, told me I couldn't f******* leave it in the middle of parking lot. Yet the person who checked me in never said where to disconnect. But So I had to reconnect it by myself and move it. I expect a call to discuss.
LISA TI originally rented the equipment at one location and it sent me to a different location for pick up. It never told me that. I happen to see it as I was checking out. No
ERICK BEverything was fine
DANIEL Ivery close and easy to deal with
Mark KThe woman who did the check out was very nice, and easy to work with.
douglas aGreat customer service, the U-Haul team treated me first class.
Michael LService was great at pickup and drop off
Michael BCheaper
Al BFriendly staff, good experience.
James SWe are in a pandemic, sign on door, mandatory mask. Store crowded with people, only oneS wearing mask is me and the girl behind the counter. Not one word said to others that they have to have masks on. Also, not my choice Of pick up location. It’s ridicules that I reserve a 10 ft truck and pick the location closest to where I will be and the day before I get a call that they don’t have that truck and the “upgraded” truck they give me is 25 miles from where I am. Then get a call that morning asking if I still want the truck because they have someone there who wants to rent it. Really? Wow sure I’ll cancel my plans so someone else can rent your truck.
Bethann HThe location was supposed to open at 8:00 am. I arrived at 8:00 am and the location was closed. I called UHaul customer service and they were useless. I waited until 8:30 am when the employee finally arrived.
Seth GExcellent service
Terry CThe owners of Sunshine Auto Repair and Towing really did an excellent job at making sure I had a good/clean/dependable truck ready for me when I decided to move items from my storage unit.I have rented a truck,bought gas and other items from their store,and had my car worked on at this business.....I highly recommend doing business with these folks,as all of my experiences have been positive.....plus,they are just really nice,good people.....something sometimes difficult to find in business owners these days.
richard hAlways rent or drop at this location.they are helpful and professional.
larry mI was overcharged on my card
Christian VWas trying to explain the problems with the truck and I felt as if I was bothering the counter person. He said ya ok ok ok. I know he is just going to rent it to someone and they are going to breakdown.
Patrick DInconvenient for me. Major Uhaul location much closer to my house in Naples. Plus, I was told to pick up at 9am. I assumed that meant after 9. I showed up at 1 and there was nobody there. They had called me earlier but I missed the call.
mark qTrailer was supposed to be picked up in Naples, it was a bit far to travel from Naples, but glad to have a trailer available.
james c