Customer Reviews for Sunshine Express 302

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunshine Express 302

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Robbie T. on

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The person I rented the truck from was rude.

Gabrielle U. on

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Customer did not leave a comment.

Brittney W. on

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The service was very slow and unorganized. We paid for 12 blankets and at the last minute, the attendant ran out and told us only 6 were available. It did not seem that she knew what was going on, she was not able to answer questions we had, and customer service was very poor. The truck, itself, was in good condition and no issues there.

Masengo L. on

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Better customer service. He wanted to take care of other customers that were behind us in line and kept pushing us to the side. He was not very accommodating.

Anthony S. on

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NEVER again will I use Uhaul. The entire process was a head ache. Used the 24/7 didn’t have the right truck I ordered there, called and after being hung up on the first time the second time I called said no one could help me for another hour. Left the location to find another truck myself. The price was a little more expensive at the gas station I went to the gas station guy hit a pole trying to move it around 2 trucks since he didn’t want to move the one in front of the big truck. NEVER AGAIN horrible experience now for the SECOND time. I refuse to use uhaul anymore. Once I called customer service they didn’t even offer to take a few miles off or anything just “sorry”.

Jonelle C. on

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Great and fast service.

Rene N. on

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Customer did not leave a comment.

Abigail S. on

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The location is not a regular uhaul drop off, so I had to complete the return online - it was labeled incorrectly when I picked it from uhaul's list - inconvenient, but not the worst. The employee at the desk was extremely rude and aggressive because I had parked the truck in a parking space instead of along a curb that was not an appropriate place to park. This instruction was not communicated when I called the location and spoke to this very same person, nor was it on any of the documentation I received. He then refused to accept the keys until I moved the vehicle, continuing to yell. Distressing end to a long day of moving.

Carys D. on

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The man at this location was so incredibly rude and unhelpful. For some reason, my reservation was not showing up in his system even though I had proof on my contract and online account that I was supposed to drop off the truck there, so he refused to take it. I had to call customer service who informed me I could return the uhaul online without his assistance.

Eric C. on

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Henry G. on

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George L. on

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This location is a convenience store gas station. the attendant was well versed in what to do with the U Haul business but had other customers to take care of that were a higher priority.

vanessa G. on

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Customer did not leave a comment.

Dzianis S. on

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Jacob C. on

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Richard Z. on

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Lorenza S. on

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Ury T. on

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nada

Kody D. on

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Rene N. on

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Nothing!

Dan B. on

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When I picked up the truck. The cup holders were filthy and dashboard has coke spots all over it. Trash was left in the truck that I had to clean up. The interior of the box portion was dirty which I had to sweep out before I could use it. It appears the previous renters spilled a drink and did not clean it up.I had to stop at a store and get clorox wipes to clean the truck before I could start my move.

michael B. on

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Exception excellent service. Very pleased will recommend to others /Nia Queen is on top of her game, great to deal with; a real keeper.

Khalilah D. on

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Customer did not leave a comment.

NATHAN M. on

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Great customer service

Kenya J. on

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Betty Jean W. on

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The location was horrible the entire experience was horrible form the check out to the return miss communication , wrong rate in the computer and horrible communication! Never renting from this distributor again!

Quinn B. on

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location was over booked and sen us to a different location 20 mins away after having waited 40 mins and already pre paid. Ten they did not have a hand truck as reserved.

ADRIAN N. on

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Customer did not leave a comment.

Kimberly L. on

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Very fast at checking me out, thank you

Rene N. on

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Mike W. on

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Odalys F. on

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Everyone was very helpful & friendly.

Bryan P. on

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Daniel H. on

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lynise L. on

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The location I rented the uhaul from charged my card for 200 dollars paid 8 in cash and to wake up on 7/6 They charged my card again 128

Kristela R. on

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There was no drop off box for the key, so I had to come back again the next day to return it.

shakema S. on

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Customer did not leave a comment.

Debbie F. on

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GORDON S. on

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This place was a Mobile Gas Station with absolutely no Sunshine Express 302 signs or Uhaul signs, or any Uhaul equipment around.I drove around for 5 miles until I called. He charged me an additional $5.46 for over miles. Not right.

Tyson L. on

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Brunilda A. on

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ROBERT M. on

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JASON T. on

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The truck that I rented was not up to standards as far as mechanical

Kyle W. on

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This wasn't the address I originally scheduled for the pickup. As a result, I ended up having to drive further to pick up the Uhaul. Considering I scheduled the truck a month in advance, I'd expect that to be a reasonable timeframe to make sure the truck was at the location I scheduled for the pick up.

Reza U. on

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Customer did not leave a comment.

Erin G. on

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Transaction took nearly 45 minutes because employee did not know how to handle rental and had to consult with someone else on the phone. Convenience store owner needs to make sure all employees are properly trained to handle UHaul transactions.

Ryan K. on

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This facility is a gas station with one attendant. Check-in took 45 minutes. There is a dedicated U-haul facility right down the road. Terrible experience, if I was forced to use this location again I would cancel.