Customer Reviews for Sunshine Food Mart #133

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunshine Food Mart #133

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Tricia F. on

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I have tried to rent a U-Haul at this exact location in the past. I was unsuccessful in my rental because they could not figure out how to work the computer system. I attempted to rent from the same location this time because of location convenience. I even showed up early prior to my reservation to make sure everything was all set. When I showed up the next morning to pick up my rental I was told by the associate, “I can’t do this now I do not have time for this I have to get my daughter to school.” This was stressful for me since I was on a short timeline and wondering if I was going to be able to get a U-Haul at all. Finally the computer system was figured out and my rental was completed. I returned the U-Haul early and when I returned it the gentleman at this location told me he would handle the return don’t worry about it. I took a photo of the gas which I replaced and I took a photo of the new mileage. I offered to show it to him but he declined and said he would take it care of everything don’t worry about it. The next morning beginning at 6:30 AM I started receiving text messages that I did not return my U-Haul! So I called the location via the telephone number that was given in my U-Haul text message. This is not a good phone number for this location as it does not work often. I finally was able to speak to somebody and was again told don’t worry about it. I’ll take care of it. The rest of the day I proceeded to get phone calls from this location over and over and over all day long. When I would answer nobody would say anything. Finally someone did speak in the afternoon. I had trouble understanding them so just showed up at this location a bit frustrated. I am a business owner and do not have time for phone calls and text messages all day long because they did not do their job when they were supposed to, which should’ve been upon my uhaul return. Constant phone calls all day long creating stress for me while trying to work and wonder about what was happening and why my uhaul return had not been processed. Calling me for additional charges ALL day long when I was there in person to handle everything during my return, yet told it was all set. This was a preapproved rental I had completed via uhaul.com. I had everything completed and ready to make the process simple but it definitely wasn’t that.

Yvette E. on

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Perhaps streamlining the online administrative process so the vendor is not too backed up & not able to quickly expedite customers.

Marianne D. on

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This location did not have enough help. A very nice gentleman who didn’t even work there had to help me and my brother with unloading my car off the trailer. There was only one person working at the store and he was attending to all the other customers, he had me waiting for a very long time. He said I was not his customer because he doesn’t deal with Uhaul.

James M. on

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The truck made a disturbing noise at 55 mph Fuel gauge was under the amount shown on checkout.

gina W. on

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Very accommodating ! Thanks for the excellent service!!

MIchael D. on

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Communication was difficult and verification of the return was a bit slow. Just one person at the site who's minding the register, so no help with the drop off. He was friendly and polite. In the end all was well.

Robert R. on

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Hours on web site are inaccurate, at least for starting time Saturdays. Limited selection of trailers did not include 6x12, which we would have preferred. Trailer was wet and not clean inside (and sitting with tongue down in the dirt so it could not drain), and tie downs were damaged and laying loose on the floor. Reserved dolly was unavailable, but personnel tried to make up for it. Personnel were friendly and courteous. I am a repeat customer due to proximity, but wish that there were a better option for trailers in the area.

James S. on

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equipment was "parked" in an Air conditioning drain area, so hitch was a muddy area. Trailer had no jack assist on trailer tongue so was very difficult to hook up with no assistance from "staff"

Natasha S. on

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Martin L. on

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paul P. on

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Norman W. on

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Dan W. on

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Additional costs were not expalined

Patricia F. on

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Everyone I dealt with was very nice.

John P. on

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Doug T. on

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Ed C. on

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Edwin O. on

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Location staff were very friendly and professional. This location is an asset to Uhaul

JAMES T. on

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truck needs tune up and check up. rode very very rough, engine very rough. staff rude at pick up location. I have rented uhaul many many times and never been treated so rudely. I will rent from elsewhere next time.

SHEILA C. on

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Kyle L. on

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This was a gas station which the parking in the rear of the building. No designated areas.

gary G. on

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never deal with sub contractors, the young man would not help me hook the trailer to the hitch. Im 67 y/o with a bad back, he said no and sat down. My 67 y/o wife had to help me. Shame on U-Haul for letting people like this represent you.

Tracy B. on

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Very sweet man went over all the information very thoroughly and was a pleasure to deal with

MARCO C. on

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Excellent customer service. The trailer was clean and handled well.

Robert G. on

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Paul H. on

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Nothing, this location is great!

Cynthia W. on

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Michael D. on

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Price, service, and location were all perfect for my needs.

ben B. on

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Richard F. on

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Be ready to rent when the web site says you are open. 7 vs 10 AM. Equipment pretty beat up. Flat tire that needed to be pumped several times during use. Limited tie downs inside trailer.

Robert S. on

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John W. on

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John W. on

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Kenneth H. on

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Anthony A. on

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SARAH B. on

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JORGE C. on

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paula S. on

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Robert K. on

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Rex H. on

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sarah H. on

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Drop off was very easy and quick online!

Rex H. on

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Richard L. on

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Park trailer where it is more accessible. This particular location parks all the vehicles and trailers in the back lot. It is a huge sand trap. Almost got stuck a couple of times and there is no one to help you.

James P. on

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people were not interested in getting the job done. were not helpful. to busy paying attention to their devices and not looking at task at hand; young man should be fired

Liliana M. on

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LARRY C. on

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The guys at this location were awesome, cant think of a single thing they could have done better!

Barbara K. on

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The gentleman working there was extremely helpful, helped me to hook up the trailer (actually did it for me) and also helped when I returned it. Everything went very fast and well, would go there any time again.

kevin M. on

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Jim F. on

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The attendant did not check over the trailer or have any "skills" dealing with customers!

Jamie B. on

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Super friendly staff. Helped me get setup to my truck. I had my daughter with me and needed help. I am so thankful my last minute moving was made so easy. Drop off was quick. I would recommend to anyone. I usually go to a uhaul rental place closer but all were closed when I needed except sunshine mart. I will always go the extra mile to come here in the future!

William H. on

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Had issue with the trailers light connection. It was only 4 inches and not able to connect with my truck tow light connector even with my wiring harness being 2 foot long. Had to purchase a 3 foot connector from another facility as no connectors available at this site. Never had a wire harness on a U-Haul trailer that was this short and unable to use.

Victor D. on

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Was only concerned about the damage that was present that was there when I picked it up! Told them about the leak in the cab when it rained, didn't seem to care. Wasn't concerned that I had all blankets and dolly, so took a picture to prove that it was there when dropped off.

Dennis F. on

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We have used this uhaul location on more than one occasion. Great prices and dependable service

Corey F. on

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They don’t just check you in you have to do one thing and they he walks away ringing people up and I sit there for 45 min just waiting and waiting for the guy to just finish paperwork and give me my truck that onle takes like 5min

John D. on

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Steven F. on

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Bradley W. on

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Super easy check in and return. Recommend!

Dennis H. on

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The location was closed when I dropped the truck off.

Jillian U. on

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Jim J. on

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Need to be up front about charges. I rented a 15’ truck for a one way trip for $89. No mention of charges for mileage over 60 Miles. When I turned it in, I was charged for extra miles. In the very small print.

kirk H. on

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Michael W. on

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Like the later hours for pick up and return

Randall H. on

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Jon B. on

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No improvement needed.

John H. on

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candace B. on

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STEPHEN H. on

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Melissa Y. on

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Patrick D. on

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Eugene J. on

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slow pick up as cashier was the only employee that day

david P. on

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dirty disgusting outside of the store debris strewn everywhere, inside was dirty and disgusting restrooms stink and dirty, clerk was not helpful in any way, mostly self service at this location , not friendly and not helpful

Bernice R. on

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Brad K. on

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Robin K. on

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I had to step aside twice so the attendant could sell a Gatorade and Come to other customers.

Robert S. on

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Excellent customer service, dropped off my vehicle and went to see if I could drop the trailer so I didn't have to haul it around, they left me do it.. returning the truck and auto transport was even smoother.. Uhaul travel experience was excellent..

kennth R. on

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Renting the U-haul from this location was the best experience I’ve had the clerk was fantastic.

carol P. on

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John S. on

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Joshua W. on

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See comment above

francis I. on

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For someone not familiar with trailering and backing up they were not at all helpful and gave me a very difficult place to back up the trailer. They called in an employee to help me back in. He couldn't unhook trailer and had to call a maintenance man for help. Employee trying to help me back up and unhitch the trailer was too busy talking on his cell phone the entire time to devote full attention to me. Furthermore, they had difficulty getting the hitch off because of the extreme angle they required me to park. Very stressful and poor customer experience. Would not recommend using this location. Finally, I couldn't drop the trailer off in the morning because there was nobody there to unhook it for me. I was told I had to come back at noon to get it un hooked.

Aaron P. on

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It’s great that the return location is also a gas station. I was able to top the fuel off right there. It’s a win/win for the gas station.

derrick F. on

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Gary S. on

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This location is a disaster. The person working there could not complete a sentence in English. I was there over 60 minutes to complete delivery of the trailer rented. This person did not assist in securing the trailer to my vehicle. No inspection prior totaking the unit. He had no electrical cable to complete the hook up. I took a cable from another unit nearby. The trailer I received did not match the paperwork numbers I was given. I had to re-enter the store to get him to check the lights. Never will go there again. I found out at the end of my move that the unit leaked like a sieve. All our personal belongings and clothing were sopping wet by the time we began unloading. U haul owes us a cleaning bill.

WILLIAM M. on

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Richard C. on

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The clerk has no idea how to rent a trailer, I have rented from this location twice and both times it took an hour to complete transaction while he got instructions on the phone.

Richard I. on

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Richard I. on

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Appreciate Charlie coming through at the last minute!!

Ben B. on

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Only issue is it is a convenience store so every time a customer comes to the register they will stop processing your Uhaul rental to wait on them. If store is busy can take a while to get processed.

Robert U. on

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I've had a lot of great U-Haul experiences - this was not one of them. The truck right rear tire had 10 pounds of air in it. When I pointed it out to the clerk she gave me 8 quarters and pointed to the air pump. The tires require 80 pounds of air and the pump only had the capacity to fill to 55 pounds. I needed the truck so I took it with the 55 pounds of air in the tire. Before I left for my trip I pumped $3.00 worth of quarters into an air pump at a gas station to fill the tire. The windshield and mirrors were filthy. When I got the truck home I had to get out a ladder and scrub them so I could see. The back of the truck was not swept clean and was full of debris. I was sent to this location as a backup because the location that I reserved the equipment at did not have the truck I needed.

Nicole D. on

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Adam J. on

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Took 45 min to pick up a trailer, employee kept helping the convenience store customers, as soon as someone would come to the counter she would stop helping me and go ring them up. Then she had computer problems and had to cancel my reservation so she could reenter it from the beginning. The trailer was parked on the grass and was very difficult to move even a few inches to get it to line up with my trailer hitch. The electrical wire for the turn signals and brake lights were completely frayed and did not work.

Kevin C. on

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Arthur P. on

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Deliver the truck to the preferred pickup location.

Jim U. on

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I will use this location again.

Julian K. on

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I must buy an adaptor as I bought last time and gave it to some one. That’s not fair Theses days every body has round socket for the trailer

Jason T. on

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Milton K. on

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William H. on

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Location is a gas station. Difficult to get someone to check in truck. Unable to get final copy of receipt. Was told would send to me via email but when I received the email receipt the total was incorrect. I was charged for an additional day.

theresa H. on

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ELIZABETH A. on

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Excellent customer service, fast and easy process.