Customer Reviews for Sunshine Food Mart 294
(U-Haul Neighborhood Dealer)

Rating:

2.0

This location did not have the dolly or other equipment that I rented online. Yet I still got charged for it

Rating:

5.0

Very easy return process

Rating:

2.0

Pick up location service was not pleasant. Every time a customer arrived at the gas station the person stopped working with me and tended to others and I had to wait for a long time to finish the transaction.

Rating:

5.0

Not typically a reviewer, however outstanding service! From the person that checked me in the sunrise mart location to the person accepting the key upon return it was completely hassle free, and will definitely recommend / use in future

Rating:

5.0

Nice truck and comfortable.

Rating:

5.0

Easy, convenient

Rating:

2.0

There was no dolly like I paid for and the truck was very dirty and even had a screw. There was blankets everywhere

Rating:

5.0

I was confused about the 10 minute parking sign where he claimed I should have parked.

Rating:

1.0

These people need to get their act together. Customer service and organization are lacking. When a UHaul is returned it must be recorded! The truck was turned in after 3 1/2 hours. Getting a call Tuesday after renting on Fiday is absurd! Someone was asleep at the wheel and it wasn’t me. MS Finch Gore

Rating:

1.0

I was over charged for my rental. I returned my rental back the same day around 3:50 and has reserved it until 5:00pm that day originally. I put the gas back and returned it early and the store didn't check it in till the next morning charged me for 2 days and gas. I would like to speak to someone please asap. 4076254145

Rating:

4.0

Please maintain the second key at the location in case of an emergency

Rating:

1.0

The vehicle refuse to start multiple times and the location charge me for fuel which I refuel the vehicle as well as late return and the vehicle was returned before the return time. I currently have a case open to investigate these charges.

Rating:

5.0

Personable, accessible

Rating:

1.0

I was overcharged by $79.40. I reached out to the service team, but they were not able to help me. It's a shame because the person that helped me what I picked up the truck was great, and the truck itself was good as well. But overcharging someone, then not helping resolve the situation is unacceptable. If someone can reach out to me to resolve the situation, I'd definitely change my review to a favorable one.

Rating:

1.0

I was over charged. The representative created 3 duplicated trips when I only used 1 truck for a few hours 1 day. I am very disappointed

Rating:

4.0

Keep working on employee training.