Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were scheduled to drop off our trailer on Saturday but there was nobody there. A couple of storage customers that had gate codes told us that there was never anyone there. We unhooked the trailer and left it outside the gate and hoped that it was picked up later. I don't like doing business like that so I probably would try to avoid that location in the future.
There was no one at this location and didn't answer the phone till two days later.
Make sure you send them to the correct location. I was sent to the non staffed building. I had to drive to their other location 3 miles farther down the road. Then back to pick up the truck that was at the first location.
Waited for a good while, no one was at the location we were given. Called and had to go to another office to fill out papers, then back over to the pick up location. Also it was 15 miles from preferred location, and we saw plenty of the same type of u-haul trailer at a location about 4 miles from our house.
This was not my first location, the original location (Pilgrim Storage on Airline) I made reservation at did not have equipment that was reserved. Once we arrived we were told they didn't have the 6X12 RV rental that they rented to us that morning, They said it's in inventory but as a phantom whatever that means. After an hour of wait time they made calls to find us another one that was over 30 miles away (Sunshine) and delayed our move additional 3 + plus hours due to the heavy traffic in that area. I am very disappointed as i drove over a hour to pickup original u-haul rented then had to add additional mileage, headache, and time to my scheduled move that should have been completed by 2:00 pm that day, but put us arriving back home not until after 7:00pm then having to unload and get rental ready for return following morning. I was up to renting again to get final remaining items from apartment but have decided against due to poor inventory management.
Clean the truck. Windows were filthy. The inside of truck had fresh oil on the floor. The smell of the oil was horrible. Oil got on some of my belongings. Very horrible experience. Is this standard operation that the renter should have to clean the vehicle?
The Sunshine Storage 2 location was not open and I had to drive to the Sunshine 1 location. So uhaul needs to update their information.
The vehicle I rented was on Empty at the time of rental with 13 miles until completely empty. I feel that if I am responsible for bringing the truck back 1/4 full I should receive the truck in that condition. I had to go straight to a gas station as soon as I left the rental very dissatisfied with that and because of that I will not rent from U-Haul again until that stipulation has been changed.
Increase inventory of available vehicles
Customer service was courteous and efficient. Answered all of my questions and made the rental easy. Thanks
I scheduled to pick up the truck at 10 am however when I arrived the office was empty and i had to call two other numbers then wait thirty minutes before getting help. I was told to bring the truck back at four P.M. however at 3:30 they called me to inform me that the truck was due back at two P.M. and that i would now be paying for two days instead of one. I would recommend against using this location for these reasons as well as others that i have not listed.
U-haul agent she was really friendly and professional
Great
Be honest
I was very impressed with the service. I needed a trailer right then and you found me one. And I really liked that one way travel that's awesome. Keep up the good work.
Great service and wonderful people.
