Reps at this location Did not note my account whenever I called in to keep truck longer. Corporate started calling me and began threaten me. Told me that if I was caught driving the truck I could be arrested. So how was I supposed to return truck? Corp lady said 'square up with me and pay $573.' My bill was only a little over $300! I said I would pay $100 over the phone and pay the remaining when I took truck back that day. She told me no that wouldn't work and the authorities would be notified if I didn't pay.angale R.
Customer Reviews for Super Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eric A.
This was the most disgusting location for a Uhaul. First, I didn't schedule to rent my uhaul out of here, for so reason it was changed to this location after I reserved it. Second, it's in a rundown gas station. Third, when I got to my Uhaul there was only 1/4 tank of gas, the windshield wipers were bad, and the check engine light was on. The employee was very slow with the Uhaul rental process I would NEVER recommend anyone to rent from this location.Amanda P.
no help getting the trailer hooked up. I am a widow and need some assistance and there was only one guy working at the station. not going back there again.Jane B.
Guy working the counter had no idea I had a reservation. He didn't know how to do uhaul stuff. They didn't have a dolly like I reserved. The furniture blankets were not cleaned and in bags. Frankly it was an absolute nightmare, and this location should lose their uhaul license.Jared S.
Customer did not leave a comment.Liselca R.
Everything work out fine thank you for your support in lending me transportation when I needed itGLENDA H.
Customer did not leave a comment.Carrie B.
Customer did not leave a comment.Zachary W.
The truck was not clean and the back was filled with dozens of blankets all spread out inside the truck. The location was not safe to leave my car, the person in the convenience store didn't even know how to check in the rental return and overcharged me for gas.James M.
Customer did not leave a comment.alize G.
The truck was in terrible condition as well as the dolly. The truck would barely start. Will not be renting from them in the future.jennifer B.
Truck had 3/8 of a tank of fuel. Truck cabin and box were not clean. Trailer was not hooked to the truck, we had to hook up the trailer. Moving pads were not in truck. Basically the truck was not ready for pickup at the appointed time.Dennis C.
Help the customer get the rental item. Check the trailer for safety. Remove items from the trailer that were used in the last rental.Nathanael N.
Very easy transaction when picking up and dropping off. Both people I worked with were great and easy to deal with. Thank youJoseph G.
The employees were not very kind or courteous. Very transactional. I had added the use of a dolly to my reservation and it was not in the truck when I picked it up. I had to go back to the location to pick up a dolly. The return of the truck was just as transactional. I will utilize a different location in the future should I require the need to rent a uhaul.Vanessa T.
There is nuththing i can say what to do better. It was a good place to be and very welcoming there. And the truck was very clean. I would recommend it to my friends and family. Thank you ...Leelee D.
Customer did not leave a comment.Doug H.
Nothing your service was so transparent. I didn't notice anything happened at all. Or maybe you have the wrong email address.jerry W.
Waited nearly an hour before I could get access to a moving van. The van I ordered was not on the premises and another had to be issued. The gentleman who was handling my reservation was also having to tend to customers who were purchasing items from his convenience store. It was a mess.Thomas B.
Customer did not leave a comment.Julie C.
The 17" truck had a check engineer light visible,when reported to the employee, he stated he knew, no other trucks were available the same size. The truck was difficult to brake and shifted roughly.patricia W.
Customer did not leave a comment.Binh P.
Customer did not leave a comment.Francis N.
Customer did not leave a comment.Sasha T.
There will not be a next time.Charles F.
This location as well as the truck was filthy. I included photos on the app when I checked in to pick the truck up. The cab of the truck had a tar like film on the steering wheel and in and around the cup holder area as well as on the seats. We had to lay a towel on the seats to sit on them and later cleaned them as well as the steering wheel. The back of the truck hadn't been swept out prior to me picking it up and had trash as well as frozen mud clumps all over the floor. It took me a total of 2 hours to clean the cab and the back of the truck. When I returned the truck, I told the guy running the place of the bad experience and he told me that I would receive half of my money back which I haven't received. I'm still waiting on that. I will never return to this location.Debbie H.
Original reserved Truck was extremely dirty and check engine light was on. Having only 6 hours to move I didn't want any issues so had to downgrade to a 15' truck instead. Much better shape and clean. At first the gentleman helping was trying to brush it off but after informing i used to work for U-haul and knew this wasnt ok, he accommodated us and we were able to get on our way with no issues.Amber S.
Customer did not leave a comment.Gretchen C.
The facility is a convenience store/gas station/head shop/Uhaul location. The truck we rented was damage-free but old and in poor condition, but it performed just fine. The service of the employees was good, though, and they don't have any control over the age of their trucks. U-Haul's online check-in didn't work (we couldn't click "pick up my truck" or fill out the damage assessment), but the employees helped us check out and back in.Keil J.
Customer service sucked, truck was not swept outRachel H.
Customer did not leave a comment.Staci B.
Honestly, save yourself the damage to your items and use real appliance dollies (about 70 bucks), and buy moving blankets , not renting these bad quality ones from uhaul. The furniture dollies are about 15 bucks, which the wheels wont fall apart. Also other companies have lift gates instead of slick dangerous ramps, and use diesel, so you can actually get to the speed limit of 65 and have higher that 4.7 miles per gallon .Frederich S.
Customer did not leave a comment.Venisa W.
Very professional would recommend this location to everyone! Thanks again!AARON D.
I picked up a car trailer. When I got to my destination, I realized there was only 1 ramp. Thanks goodness for Uhaul customer service. They found me another trailer in the city where I was. 5 stars for their help.William B.
Customer did not leave a comment.Ron H.
the blankets i rented were just thrown into the back of the truck, not folded at all. the truck was dirty and had clothes, belts, and tie strings left behind by a previous customer. I waited for almost 20 minutes to get my truck as there was only one person working behind a cash register and he had to stop helping me in order to help customers pay for gas, drinks, cigarettes, etc. Very unpleasant experience.viola S.
Get rid of the lazy people that run the place.glenn R.
Most of my cost for the mileage of the truck was due to the location of where I was forced to pickup the truck. If I would have had my preferred location or even the next 3 or 4 closest locations, I would have easily cut my bill in half. U haul should move the trucks on their dime to preferred locations requested by the customer rather then forcing the customer to pay for mileage due to where the truck is available. I will not be using U haul again after my experience.Brandon G.
Customer did not leave a comment.JESSE O.
The pick up place was a gas station that doubled as a gambling hall (?) They did not have the blankets and UD I ordered and he told us to go somewhere else to get them - the truck they gave me had a totally cracked up windshield and there was blood matted with human hair on the middle seat. As we had flown in to Wichita and took a cab from the airport to get to this place, we drove the mobile crime scene down the road just to get the hell out of there. We went down to the U-Haul Moving & Storage of McAdams Park location where they made it all right thanks to a lady named Bree who was totally awesome in making sure the fiasco was rectified.James B.
We have rented at Uhaul before but not picked up from this location before. My brother said the facility was very dirty. The truck we picked up engine oil light came on within driving 14 miles and had to stop and put 4 qts of oil in vehicle. We called to report this and they said to add oil and send in receipt. It still wasn't quite full. I also had placed on order for blankets and none were available at time of pick up. This was not a very good experience this go around. They are reimbursing for the oil, but it was a huge inconvenience and didn't want to be responsible for an engine issue! The fluids should have been checked before the vehicle was sent out of the road.Anette J.
I tried to check in using the app. It was VERY frustrating and took FOREVER to get approval. Finally ended up going inside and finishing with a real person!Tonya P.
It was very hard to understand the attendant and he was trying to get me to do it online but then got upset that I was doing it online. I wouldn't recommend this spot for people who don't regularly use a moving truck. He wasn't helpful in getting me going.Jessica P.
Customer did not leave a comment.charles G.
Customer did not leave a comment.STACY S.
The location was very run down the truck I reserved online was a 17 foot truck when I got there the battery had been stolen out of the truck I had to downgrade to a 15 foot truck checked two of those trucks and they also had batteries stolen luckily the last truck they had also a 15 foot had a battery in it The location did not discount my rental even though the truck I reserved was not available very dissatisfied I have used U-Haul many times this will probably be my lastJason W.
Customer did not leave a comment.mark G.
Customer did not leave a comment.Justin R.
The trailer had two broken components, the wiring and the vehicle safety chain. The shop attendant did not know what to do and was going to send us to another location (without the vehicle properly secured on the trailer) to get help there. I switched the parts from another trailer on the lot to avoid this. He stayed inside while we struggled to attach and load the vehicle transport trailer. I think this location is rarely used, as there are larger/nicer looking locations nearby. We picked a different location to pick up from, but were switched to this location by U-Haul. Would not recommend this location.Tanner V.
Several bugs including cockroaches were found in the truck. Had to get a new one.Tyler L.
Customer did not leave a comment.VIRGINA R.
Customer did not leave a comment.Rachel H.
Customer did not leave a comment.Renee S.
Thank you.Meade District h R.
I would drive clear across Kansas with this u-haul it was so comfortable oh my goodness very nice a.c was freezing good gas mileage ,,,customers service Excellent....thank you Richard marts 316 217 3237Richard M.
Customer did not leave a comment.JOE S.
We were over charged. Location is almost impossible to find. Employees at the gas station/uhaul location could not confirm how much my total would even be for keeping the truck and additional day. I payed 100 cash deposit. Put more gas in then gas in the truck when we got it and some how managed to lose my deposit. The total was quoted less than 80 total. Overall not a great experience.jessica H.
Customer did not leave a comment.Adam L.
When I called I was told I would be charged $40 for extra day, when I got here the clerk charged me $80. While I was tryning to close out the clerk kept ignoring me and helping people buying lottery tickets, VERY UNPROFFESSIONALTracy B.
Customer did not leave a comment.James W.
Fast service! Everything was as I had booked. Return process was within minutesAhsan T.
We received a dirty truck. It took an hour to pick up the truck. They didn't provide the requested furniture pad.Bill H.
Excellent service and equipment!!Jason S.
Customer did not leave a comment.theresa K.
The first truck had a broken off drivers side mirror, so I asked for another and the clerk did a great job of taking care of what I needed. Very nice people working here!Scott M.
Customer did not leave a comment.Kolton D.
Customer did not leave a comment.Krisa M.
The good: Convenient location, had the trailer I needed on-hand so I could help some friends move on short-notice. The attendant was friendly and I was able to pick up the equipment after work and return it before work the next day. Trailer was in reasonable repair, although I suspect the emergency brakes would not have been functional should the need have arisen. The bad: This location is sketchy. It's a small gas station, the kind that has vaguely legal gambling machines and glass "tobacco" paraphernalia in the case by the counter... that you'll have to stand at for several minutes while the lone attendant balances gas station customers and your needs. Overall: Good in a pinch, but I would use a different location if possible.harold S.
Customer did not leave a comment.David W.
Friendly and professional serviceLivia S.
Rather shabby. Helper was polite.Joslyn D.
Extremely helpful staff, they are willing to go above and beyond for you. They have convenient hours and were open on the weekend when I needed the truck.Hassan T.
Had a few issues with the billing but called and customer service rep, (Maggie) went above to correct the issue.Hader R.
Awesome service!!Martina H.
This was a very easy process. In and out very quickly. Also the convenience of being able to drop off after hours was awesome!!!Charles N.
Customer did not leave a comment.Matt E.
The facility rep. Was no assistance at all he did the paper work and said the trailer is out back make sure you get the right one!Donald W.
Customer did not leave a comment.Gretchen D.
The gentleman who waited on me was VERY RUDE!!!!! I will NEVER use this company again.Kathy S.
The owner was busy and I could tell he really didn't want to help us.Kathy S.
Customer did not leave a comment.Matt E.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Rhiana G.
Customer did not leave a comment.April T.
I did have to hook up the trailer myself and the pads were not clean.John M.
One headlight out on the truck.Colette S.
The online Check in process takes too much time and is very tedious this could be better The truck was not equipped with the dolly and furniture blanket/pads I ordered. Not very satisfiedRobin M.
Customer did not leave a comment.Kimberly J.
This is located at a gas station, and the gas station is very dirty and sketchy. Only one person was on staff to continuously check customers out and try to do the U-Haul thing. It took 35 to 40 minutes for me to finally get out of there, and he did not have all of the furniture pads or utility carts I had ordered. Ironically, another U-Haul person was checked out in the middle of my procedure who had lots of trouble and told me she will not ever be coming back. I have been using U-Haul for decades, and I have never been frightened at a U-Haul place or been so frustrated by the filth and lack of customer service. Please reconsider having this be a U-Haul locationsarah D.
Right rear blinker and running lights not working, other than everything was great.Larry S.
Customer did not leave a comment.Denice D.
Customer did not leave a comment.Joe W.
Customer did not leave a comment.Joe W.
Customer did not leave a comment.JIM P.
Truck ran fine & the employee that helped us was fine. The truck; however, was filthy.jane B.
Customer did not leave a comment.William H.
Customer did not leave a comment.Kimberly H.