Customer Reviews for Super Memorial Fuel
(U-Haul Neighborhood Dealer)

298 reviews

3006 New Castle Ave   New Castle, DE 19720

(302) 250-4422

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(302) 250-4422

3006 New Castle Ave
New Castle, DE 19720

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The hours aren't correct I set an appointment to pick up at 830 they didn't arrive until after 920 used the app to check in to get the vehicle but there was no keys this made me extremely late. Very unprofessional because they aren't onboard with the app it ruined my whole day

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Joshua A. 
Rating:
2.0

I pulled up to load the trailer and a prostitute approached me for a "date" The place is a dirty shit hole

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
2.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

HANY A. 
Rating:
4.0

The pickup location and vehicle were not an issue at all, everything was clean. The u-haul website alert system however is flawed. Our pickup was at 8AM, but the website changed our location pickup time at 7:30AM that same day, which was too short of notice. We were already on our way to the first pickup location. Another issue is that although the location changed (as notified on text message), the pickup location did not change on the uhaul website. This disconnect made it difficult for us to pick up the vehicle since the website only works when you're in the “correct” location.

ZACHARY E. 
Rating:
1.0

When I reserved the auto hauler I intentionally selected the largest U-Haul center in Wilmington, DE. I drove 5 hours from out of town so wanted a great experience. Day of travel I had an email that my pick-up was moved to Super Memorial Fuel. It was a run down convenience store/gas station in a rough section of town. I pulled up and people were leaving the scene. There were only 2 U-Haul trailers behind the building. The workers seemed unfamiliar with the check-in process and even had to run my credit card about 4 times to to complete the reservation. People were waiting behind me to purchase vapes and beer. It worked out in the end and the trailer was fine, but I was very disappointed I was relocated the day of my trip to a satellite/franchise location that I would never have selected.

DAVIDPATRICK B. 
Rating:
1.0

They were unprepared for my arrival, could not find the keys, the equipment I was charged for was not in the truck. In addition to that I had to go to another facility to get a dolIie which added a day and miles to my rental. I will never rent from them again.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I had to drive your truck 1500 miles with no air conditioning! Can never get thru to anyone at the uhaul phone number

Mike S. 
Rating:
1.0

I tried to check my truck in with the cashier at the register and he was preoccupied, stoned out of his mind, staring at change in his hands. I finally got his attention and all he could say was "what?" I spent 2 days trying to avoid a late charge, which I did in the end, thanks to the AFM. The AFM was very helpful, but the AFM shouldn't have had to go out to correct their mess. I will never return a vehicle here again and I will advise my customers to steer clear of this location. What a tremendous lapse in professionalism.

CONSTANCE F. 
Rating:
2.0

A scary part of town

Theresa Y. 
Rating:
2.0

The van had shake, ash and tobacco all over the passenger seat. Not that the neighbors are your fault, but I was hit up for money three times while trying to get into the van. Your night manager who I picked up the van from was great… considering the customers who he was dealing with while I was in line.

Thomas D. 
Rating:
1.0

The representative was late. I was over charged for gas. The van was not cleaned. He suggested I leave without a receipt and I had to push back. This was an unpleasant experience. None of the other 2 facilities I visited had any vehicles available.

Brenda G. 
Rating:
1.0

The person who handles Uhauls here didn't come until 10 when I was scheduled to pick up my rental at 9. Added stress to my moving experience and frustrating because if I had known he wouldn't be in until 10 I would've gone at 10 instead of waiting.

Meredith S. 
Rating:
1.0

Gentlemen that rented me The Dolly was very unprofessional and kept saying and kept saying that I needed to have it back in the morning to see you at this morning to see add another customer that needed to use it when I told him that I would have it for the full 20 bought him that I would have it for the full 24 hours and then he went on to call and then he went on to call me 3 separate times in the middle of the day asking when it would be back

ANDREW V. 
Rating:
1.0

Customer did not leave a comment.

VALISA B. 
Rating:
1.0

This location felt unsafe. The equipment appeared to be used the night before as a location for homeless to sleep in. The dealer kicked a bunch of garments and trash out of the trailer but not everything. When we got hole we found drug paraphernalia in the trailer. Not also wreaked of cigarettes (several butts in the trailer). We had to thoroughly clean and disinfect the trailer to be comfortable using it. I have registered this as a complaint twice and have not heard back with any apologies from corporate to date. I was routed to this location for the trailer 45 minutes from my home (not the selected location).

Richard M. 
Rating:
1.0

I was chaged for two rental periods. He claims I came back five minutes late. I was suppose to pick the truck up at 9am he did not show up until 9:45 Am. I took the truck at 9:59 am and returned it before 4 pm but the receipt he email to me shows 4:04 pm. Stay away from this rental location. , .

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Just have a more earlier pick up time available or late night availability

RAYMOND R. 
Rating:
3.0

Truck cab was clean however the box had packing peanuts in the back which we cleaned out prior to returning,

dino V. 
Rating:
1.0

When I picked up my vehicle (10 minutes late due to the fact the uhaul rep wasn't in!! he was late), the vehicle had needles, trash and a condom inside! Absolutely disgusting especially during a time were covid is high. He didn't even check the van before giving it to me and all he could do is waive $10 for me. Pure bs. Customer service was horrible!

Ronnie L. 
Rating:
5.0

Customer did not leave a comment.

Ethel W. 
Rating:
1.0

Pay attention, so the reservations are taken correctly. Fix the trucks, so they can take gas, run properly and not cut off. Take the correct gas amount instead of pretending there is more than there is in order to make more money. Have the 3rd parts workers have some semblance of an idea as to what the heck is going on. Clean the truck; it's a pandemic for Christ's sake! Make sure people are there to answer phones at the help desk. Don't tell people to go online for help if no one is available to help; a 57 minute wait before I hung up is ridiculous. And finally get people like Wali, Jessie, and the regional director out so that people can actually get good help and service. DO NOT NOT NOTTTTTTTT get a truck from this location!

MELANEY S. 
Rating:
3.0

None at this moment.

MARIA O. 
Rating:
5.0

Guy at front desk very helpful as always . Thank You

Raymond R. 
Rating:
5.0

Great service, fast & friendly.

Jashveer S. 
Rating:
1.0

Uhaul switched the pickup location the day before which was no convenient for us. The New Castle location is in a drug infested neighborhood. There were no blankets as reserved and the Uhaul guy Wally was late. It was a 10am pickup and someone had been waiting since 8:30 for him. The trailer was clean. My girlfriend witnessed 3 drug deals while we waited for Wally to show up. We were not offered a jack to lift the trailer and had to do it manually. The experience there was unacceptable.

JEFFREYALLEN B. 
Rating:
3.0

Customer did not leave a comment.

Herberth E. 
Rating:
5.0

Customer did not leave a comment.

Earl L. 
Rating:
2.0

1. This location did not have furniture pads for my rental. It took them about 15 minutes to figure this out. I had already checked in on-line, phoned to confirm the day before, and again about 2 hours before pick-up. I was not charged for pads, which was ok, but I still needed pads. I called the national U-Haul number, and was placed on hold for 20 minutes, and finally gave up. 2. Eventually I was able to locate UHaul rental pads on my own from another UHaul location that was clean and pleasant.

Rajeev G. 
Rating:
3.0

The location area is not the safest but the service was great! I hope I don't get surprise charges! So far under $100.00 insurance included plus $15 for gas wasn't bad! Dolly $10.

Nikia M. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

Burn it to the ground. There was trash everywhere. Drug deals going on in the parking lot. Homeless person living in the ditch behind the trailer. No one wearing masks. Super sketchy.

Michael F. 
Rating:
2.0

This was the 3rd location I had to hunt down for the rental. Rental wasn't there at one the second shop was closed. The 3rd didn't show me how to set up dolly properly for a safe carry

GARRET H. 
Rating:
1.0

None of lights worked had to retire harness in order to use trailer. It was the only one so didn't have a choice, . There was drug deals going on right out front of store. Had to keep watching my back. Took over 11/2 hours to pick it up once I reached store and I was the only U-Haul customer.

John H. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
1.0

There were people doing drugs behind/inside the trailer when we pulled up to the site. This place was in the "badlands" (behind a gas station/mart) and my wife was concerned that we were going to get robbed. No a U-Haul site, as expected. They asked for my credit card and I told them "NO" it was prepaid. You should fire them.

TOM B. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Luana S. 
Rating:
2.0

I have no problem with this particular location. But I didn't have a pleasant experience overall.At first I had booked a 20'truck to pick up at 8:30 am on 29th. The system let me book it. I planned accordingly because I needed to travel to jersey. I booked helping hand at 9 and there in jersey 3. I got a message just right one day before my booking confirmed to pick up at 10 am. I called. They said they can't really do anything. After several times they wanted to try doing another reservation but just right after I gave my card details phone disconnected no one called me then. I had been trying to update my reservation online which I couldn't do through phone and was able to do finally and I got to pick up at 8:30 am from another location. but then guess what. After one hour I got a message confirmed at 10:30 am this time and same location I had the booking at very first. I called did live chat they said will call back and they did. I got it updated by them finally from new castle location at 7:30 am. Which I next day went and picked. I got a call at 11 saying I didn't pick up my truck so they might charge I said I did already from new castle location. Guess what. In system looks like I had two booking. How can be two booking with same reference number. You got to update your system or fix some bugs. The uhall app doesn't work at all sometimes even when have full network. The helping hand movers help at 9 o clock one also didn't call me then. Just texted on his way at 10 o clock. Then at 11 cancelled saying he has car issue. Note he didn't call or picked my call. How unprofessional. Job number JB-60b4421a. I also had Pre paid and didn't get any refund yet.

Sabyasachi D. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Trailer lights didn't work still waiting on a manager to call me...

RYAN F. 
Rating:
5.0

The location is in a pretty ghetto spot. The folks that work at the counter are very polite and keep the u hauls in an organized and clean state. Definitely would rent again if I was in the area. Make sure you lock your doors if you plan on leaving your car for any period of time.

Aidan M. 
Rating:
5.0

Helped me hook the trailer to my truck.

William C. 
Rating:
4.0

Distributor was reliable and very accommodating. I can't say that about the dealer who I was first transferred to on DuPont highway. Not even a working telephone number for them.

Carolyn B. 
Rating:
2.0

The location is not in the beat neighborhood and the owners weren't too friendly. They didn't come outside and check the truck out with me. Not like my usual Uhaul rentals

james B. 
Rating:
5.0

Great service

Wilson W. 
Rating:
5.0

Customer did not leave a comment.

jose P. 
Rating:
5.0

Very helpful and attentive. My drop off went smoothly I had no issues.

Tricia B. 
Rating:
4.0

Efficient dispatch, store is cluttered.

Matthew S. 
Rating:
1.0

I was charge for an extra day, when I return the truck the same day at the time the lady who rented to me to told me.

Nadia S. 
Rating:
2.0

Not a good location if you are female or it is after dark!

David W. 
Rating:
2.0

Pick up location was moved and made it farther away to pick up. Store location was run down and shady

George V. 
Rating:
1.0

Disgusting location with many loiterers. Truck was not clean. Truck did not feel well maintained. Will never use uhaul again.

Joseph M. 
Rating:
1.0

The truck had profanity written on it, was not cleaned and the dolly did not work. The area was not nice though the person handling the transaction was very nice.

Rich H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
1.0

The location was full of prostitutes and panhandlers. People trying to pump your gas for money. I made a reservation before picking it up. When I went to get the Uhaul that I reserved I thought a man who also was there to rent one was gonna rob me. Worst experience I have ever had. Oh and then they tried to rip me off by telling me to fill the Uhaul up to a half tank when there was less than a quarter tank when I got it!

Jamilah T. 
Rating:
1.0

Don't send any customers to this site to pick up their truck. It is a mess, unorganized and dangerous location. Glass all over the parking lot and people dealing drugs. Could not have been a worse experience. Take away their license!

Ralph B. 
Rating:
2.0

The area was very sketchy. There were homeless people hanging around the truck when the employee and I went out to get the truck. Also, the gas cap was missing from the truck and the left side mirror was shattered. Truck was clean, employee was helpful.

Jarrod W. 
Rating:
2.0

First of all I chose the original location to pick up the truck so that I could walk to the location from my friend's house where I had to stay for the few days that I was up in Delaware close to my commercial/residential building. I received a call the night before that the truck would not be at this location which made it very difficult to then make arrangements for a ride. I also knew when they gave me the new pick-up location that it was a very rough neighborhood. It is a neighborhood filled with drugs, prostitution, vagrants, etc. I know because I was the former president of the Claymont Business Owners Association and I worked closely with various surrounding neighborhoods in trying to revitalize them. Thank goodness my male friend went with me as I am a middle aged, white female who would have been in a very vulnerable and unsafe situation as many of the loiterers approached us immediately. The man who waited on me, possibly the owner, was very nice and professional. I did not have any issues with him at all. I did however have a problem with the last minute change of pick-up location and the location itself. Thank you for valuing my opinion. I have been renting U-Haul trucks for over 15 years and have mostly had good experiences with your company. Sincerely, Dawn Lamb

Dawn L. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

The lot was filthy, but the guy who helped me was great.

Mark P. 
Rating:
3.0

Everything was ok, except for the simple fact that there was a light out on the trailer dolly and the guys seemed to not know what he was doing with it. I feel like there should have been a discount offered for that inconvenience or given another option. With that light out on the trailer, there was a good chance we could have been pulled over and given a ticket for a taillight being out, so my question is, who would have paid for that ticket and fine?

Yveya T. 
Rating:
5.0

fast and friendly service

Shah G. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
5.0

Hello, I did say yes, but with some concern. There were a lot of ladies of the night and drug activity happening outside of the store. The manager called the police due to the activity. The location is out in the open, so not overly concerned about safety.

Judy L. 
Rating:
3.0

Customer did not leave a comment.

Sheila R. 
Rating:
5.0

The staff was great, I cannot say the same for the person's hanging out in the outside of the store. Lots of unsavory characters.

Loreen N. 
Rating:
2.0

My concerns were not with the truck but rather with the process. I completed everything online, even spoke to a rep from U haul on the phone who told me to do everything online which would speed up the process when checking in and or out. First I was sent to a specific location to pick up a 26' truck. This was suppose to be the only location that had that length of a truck close to my area, even though I drove by numerous places closer to me that had several of these truck sitting. When I checked in: FIRST; the location was in the middle of the ghetto (3006 New Castle Avenue 19720) SECOND; I was approached by a prostitute who offered quit a deal, but this was still a no go for me, and if that was not enough as I took a few steps from her I was offered some drugs. THIRD; As I approached the store to enter there was a male subject asking for money. Once I got into I was overwhelmed by all the bullet proof glass surrounding the workers. After waiting five or so minutes for somebody to help me I was approached by a woman who could barely speak English, but new how to reach and receive my debit card like a champ. SOOOOOO..... this added about a twenty to twenty five minute process to me picking up the t ruck due to her lack of English (even though I filled everything out online like I was told to by the U haul rep). So I finally get on my way. When I returned the truck, ( A day early, with an extra quarter tank of fuel, I was still charged the same price). Again I went through the same process to get into the store, prostitution and drug offers only to wait again. Finally I a male subject helped me ( again who could barely speak English) and checked me out per say. He went outside and verified the truck was returned (I'm assuming) then asked me if the hand cart was in the back. I t old him I never had a hand cart. Then he proceeded to check me out. So after about twenty minutes or so I finally was able to return the truck. Meanwhile Why my ride was waiting in the parking lot with my child in the car he was approached by several people who wanted to sell drugs, or asking money. ( 4 people to be exact ) After that point he drove across the street to sit and wait for me to be checked out. U haul. First; you may want to find safe locations. I'm not going to identify my job for security purposes however I work on the streets within this county. This is one of the most unsafe places one could go. Second; I'm not sure how this company determines where somebody should pick up a truck but there were at least 5 different U haul locations with multiple 26' trucks closer to me then this location was. Third; This ghetto ass area is beyond dangerous to send people. you might want to reconsider this area all together. Fourth: U haul might want to consider people who can speak English (after all we are in America) and who do not reach out and wiggle their fingers to a customer indicating give me your debit card. ( I watched this lady do this on seve

James R. 
Rating:
3.0

The first truck we got smelled like urine and we were quickly given another vehicle. After that great, fast service. Check out and check In smooth.

Christina H. 
Rating:
2.0

The side mirror on the passenger side kept moving which cause me to be blind on that side. I had to pull over and fix the mirror 3 times. The location was not where i had my reservation and they did not have a 10 ft truck which I had requested. I had to drive an extra 15 miles round trip to my daughter school and now I am being charged for extra miles on my trip. I am also being charged 23.85 of fuel cause the fuel is 1/7 lower than what i pick p. I filled the truck to where i got it and its impossible to get it exactly right. I have used U-haul many times and this is the first time I was very disappointed with your service.

Julio R. 
Rating:
1.0

This place SHOULD NOT be in the business of renting U-hauls!!! Not in a neighborhood that I'd wish on anyone, literally almost a gun fight in the parking lot while I was trying to secure my rental. Now stuck dealing with the incorrect rate being charged as I had told the person at the time of the rental. Where's the quality control???? Unbelievable!!

Wayne B. 
Rating:
3.0

Customer did not leave a comment.

Doug S. 
Rating:
1.0

Customer did not leave a comment.

Rodriguez A. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

N/A

david R. 
Rating:
2.0

This is a high crime area. The trucks should be thoroughly cleaned( cab/cargo area). The trucks need to be secured and checked more often for outside damage. The trucks also need to be checked for paraphernalia ( such as needles, pills ect.).

satterfield E. 
Rating:
1.0

No customer likes to clean trash and hypodermic needles out of a vehicle before use. Better use of receipts and mileage records.

price M. 
Rating:
2.0

Next time I would rather go to an official U-Haul certified dealer but not to a third party U-Haul location. they gave me a truck empty tank of gas, unacceptable.

PIERRE RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

jenaen F. 
Rating:
3.0

Customer did not leave a comment.

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
1.0

Customer did not leave a comment.

susan G. 
Rating:
5.0

Customer did not leave a comment.

Queeny R. 
Rating:
4.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Fransisco C. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

The area is a high crime area. The Service Station is "rundown" looking and is scarey to enter. WE had a problem with settlement and had to keep the truck and the attendant called me everyday demanding for me to return the truck when I couldn't.

JAMES Y. 
Rating:
2.0

The truck was a mess inside. The clerk did help sweep it out, but it should not have been given to us this way. Also the pickup location was 15 miles from my house which made me have a mileage overage. Not happy about that.

Patricia H. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
1.0

Bad experience. Ordered a truck. Confirmed a truck. Arrived to pick up truck. No truck. Man behind counter was rude, arrogant and confrontational. Gave us the 800 number and essentially told us it was our problem, deal with it. Will never consider this establishment for any reason.

Herb W. 
Rating:
4.0

Customer did not leave a comment.

Sandra E. G. 
Rating:
2.0

Bad neighborhood.

Troy T. 
No reviews have been submitted for this location.

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