Customer Reviews for Super Memorial Fuel
(U-Haul Neighborhood Dealer)

339 reviews

3006 New Castle Ave   New Castle, DE 19720

(302) 250-4422

Hours

  • Mon–Sun
    9 am–7 pm

Services at this Location:

Contact Us

(302) 250-4422

3006 New Castle Ave
New Castle, DE 19720

Services at this Location:

Hours

  • Mon–Sun
    9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Vaughna M. 
Rating:
1.0

Mileage needs to be accurate and my package came up missing

Angelo D. 
Rating:
1.0

They didn't know where the key was at and they wasted my time totally not cool.

Amira D. 
Rating:
4.0

Excellent customer service...vehicle was clean but the inside of the truck could use a sweep out.

Lovell M. 
Rating:
5.0

Everything was excellent

David B. 
Rating:
5.0

The person who handled me was very helpful.

Ashly T. 
Rating:
1.0

The U-Haul was nasty it had blood all inside the U-Haul it's self didn't drive safe at all

LaMeka B. 
Rating:
1.0

the actual renting of the equipment on the app was fine. the equipment / truck was fine. Now as the location..... hmmmmm. The location was a gas station that stunk to the high heavens. It is a drug infested location. I was offered drugs about 3 times. I seen the owner walking out to attend us and it was like he didn't care or maybe they cut him in to sell drugs there because he really didn't care even after I told em. There were multiple people there selling drugs hounding us to buy drugs even while he was out there. Nothing was done or said to the individuals. When I was a child that area was always a bit bad with all that junk but This was ridiculous. People would wLk up from where I believe the motel is behind the gas station get their drugs right the broad daylight/open air and leave. n it was one after another . no wonder why I saw the owner carrying a side arm on him. The owner seemed nice the person inside who attended us was nice. Everything was up to standards accept the smell inside the gas station n the open air drug market they had going on. E. Hernandez 3023041524

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
3.0

Customer did not leave a comment.

Tashia W. 
Rating:
1.0

Get another better place all together to replace this. Also, make sure the truck is clean before the next customer including headlights, windshield. Mine had trash inside the cabin when I picked it up

Humberto D. 
Rating:
5.0

Customer did not leave a comment.

Daron D. 
Rating:
1.0

Get rid of the Vaguegrints just hanging around the property it makes it very unsafe not only appear unsafe but is unsafe.

LEONORA S. 
Rating:
1.0

Tell the vendor to not be late coming into work I was supposed to pick the truck up at 9 I didn't get the truck until 11 because he came into work late

Antoinette D. 
Rating:
1.0

The employee who helped me was very good and had a positive attitude. The lot is a dump. While hooking up the trailer, 2 drug addicts walked out from behind a shed. A bum was in front of the store begging and hustling for money. How can you possibly allow your brand to be represented at a location like this with no fencing around the lot and despair all around the location.

David S. 
Rating:
3.0

Customer did not leave a comment.

Dalton B. 
Rating:
1.0

the customer service guy was an hour late. the pick up location was absolutely horrible with prostitutes and drug addicts hanging around the parking lot. worst experience with uhaul ever!!!

Memory F. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE Z. 
Rating:
3.0

Customer did not leave a comment.

Vinod R. 
Rating:
2.0

This location was in a pretty bad part of town. They had to lock each truck to prevent people from getting inside. We were asked for money multiple times by the locals during drop off. We couldn't wait to get out of there. The workers were pretty nice though. Didn't have the equipment me had reserved though. Which made everything that much harder! I will rent from a different location if at all possible in the future.

Bethany K. 
Rating:
4.0

Two side light doesn't work but every else was ok

Melwin P. 
Rating:
5.0

Customer did not leave a comment.

LETETIA B. 
Rating:
1.0

Not only did I observe multiple interactions were the clerks displayed racist behavior to their clientele, I was made to believe that the clerks were reverifying my information but were really booking a second reservation that charged my account twice. The original clerks lied multiple times about the reason for the double charge and how to return the keys, and then instead of informing me that he did not have access to the system, he told me he couldn't find my reservation, felt offended because I interrupted him to advise I had been advise that same thing earlier in the day by his coworkers, and refused to provide his name, informed his other coworkers gave theirs, then proceeded to dismiss me. It took until the police arrived for the clerk to advise he didn't actually have access to the system, showing he lied to me originally. The clerk even took his racism even further, surprisingly in front of the police officer, by stating "Look how you look at me, no respect" when he invaded my personal space showing that he thought because of who he is verse who I am, afforded some kind of preferential treatment. The clerk backed off once the police officer told him he was actually being disrespectful but all of this would have been avoided if the clerks charged with running this Uhaul service through the Super Gas on in New Castle, DE would have been truthful from the beginning and i would be curious if Uhaul makes a point of partnering with companies that are racist and require police presence to tell the truth.

Micayla B. 
Rating:
2.0

The environment was just not a good location. Prostitutes and drink asking you for money surrounding your vehicle. I was concerned about safety for sure. Just not a good location to drop off a vehicle that the customer would have to pay for if something happened while dropping off or that the company would if they broke in to it.

Marques E. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Great service overall.

thomas C. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
1.0

Worn out front tire; Obvious issue with wheel alignment; tire had to be replaced before truck could be put into use. Drivers side mirror loose; would not remain in set position. Very difficult to communicate with dealer via telephone; no telephone pick up and no facility for leaving voice mail message. Bad advice on how to secure vehicle on 4 wheel auto transporter.

Ernie S. 
Rating:
4.0

Make sure the truck have gas in it And be a front about pricing

James A. 
Rating:
1.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Keep truck in stock

RAYMOND R. 
Rating:
1.0

We scheduled a 9:30AM pick-up and the specific employee that handles Uhaul rentals at this gas station type shop did not show up until 10:15 or so...we drove an hour with 2 kids and ourselves and were on time for pick-up. Waiting 45 minutes for someone to show up to work so we can continue on with our busy day was a little infuriating to say the least.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

kayla D. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL N. 
Rating:
1.0

I rented the truc for a couple of hours and see a charge for 2 days. I would like to place a complaint for my refund.

CARLIN B. 
Rating:
1.0

Need a brand new location. The truck was dirty, smelled and the moving pads were missing in our order.

Kevin R. 
Rating:
1.0

Location was in a drug infested area. Not safe for anyone to go to on their own free will.

Chris A. 
Rating:
2.0

The gentleman who helped me was pleasant and the guy online registration via email while standing there seemed efficient.

RAYMOND N. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

The hours aren't correct I set an appointment to pick up at 830 they didn't arrive until after 920 used the app to check in to get the vehicle but there was no keys this made me extremely late. Very unprofessional because they aren't onboard with the app it ruined my whole day

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Joshua A. 
Rating:
2.0

I pulled up to load the trailer and a prostitute approached me for a "date" The place is a dirty shit hole

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
2.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

HANY A. 
Rating:
4.0

The pickup location and vehicle were not an issue at all, everything was clean. The u-haul website alert system however is flawed. Our pickup was at 8AM, but the website changed our location pickup time at 7:30AM that same day, which was too short of notice. We were already on our way to the first pickup location. Another issue is that although the location changed (as notified on text message), the pickup location did not change on the uhaul website. This disconnect made it difficult for us to pick up the vehicle since the website only works when you're in the “correct” location.

ZACHARY E. 
Rating:
1.0

When I reserved the auto hauler I intentionally selected the largest U-Haul center in Wilmington, DE. I drove 5 hours from out of town so wanted a great experience. Day of travel I had an email that my pick-up was moved to Super Memorial Fuel. It was a run down convenience store/gas station in a rough section of town. I pulled up and people were leaving the scene. There were only 2 U-Haul trailers behind the building. The workers seemed unfamiliar with the check-in process and even had to run my credit card about 4 times to to complete the reservation. People were waiting behind me to purchase vapes and beer. It worked out in the end and the trailer was fine, but I was very disappointed I was relocated the day of my trip to a satellite/franchise location that I would never have selected.

DAVIDPATRICK B. 
Rating:
1.0

They were unprepared for my arrival, could not find the keys, the equipment I was charged for was not in the truck. In addition to that I had to go to another facility to get a dolIie which added a day and miles to my rental. I will never rent from them again.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

I had to drive your truck 1500 miles with no air conditioning! Can never get thru to anyone at the uhaul phone number

Mike S. 
Rating:
1.0

I tried to check my truck in with the cashier at the register and he was preoccupied, stoned out of his mind, staring at change in his hands. I finally got his attention and all he could say was "what?" I spent 2 days trying to avoid a late charge, which I did in the end, thanks to the AFM. The AFM was very helpful, but the AFM shouldn't have had to go out to correct their mess. I will never return a vehicle here again and I will advise my customers to steer clear of this location. What a tremendous lapse in professionalism.

CONSTANCE F. 
Rating:
2.0

A scary part of town

Theresa Y. 
Rating:
2.0

The van had shake, ash and tobacco all over the passenger seat. Not that the neighbors are your fault, but I was hit up for money three times while trying to get into the van. Your night manager who I picked up the van from was great… considering the customers who he was dealing with while I was in line.

Thomas D. 
Rating:
1.0

The representative was late. I was over charged for gas. The van was not cleaned. He suggested I leave without a receipt and I had to push back. This was an unpleasant experience. None of the other 2 facilities I visited had any vehicles available.

Brenda G. 
Rating:
1.0

The person who handles Uhauls here didn't come until 10 when I was scheduled to pick up my rental at 9. Added stress to my moving experience and frustrating because if I had known he wouldn't be in until 10 I would've gone at 10 instead of waiting.

Meredith S. 
Rating:
1.0

Gentlemen that rented me The Dolly was very unprofessional and kept saying and kept saying that I needed to have it back in the morning to see you at this morning to see add another customer that needed to use it when I told him that I would have it for the full 20 bought him that I would have it for the full 24 hours and then he went on to call and then he went on to call me 3 separate times in the middle of the day asking when it would be back

ANDREW V. 
Rating:
1.0

Customer did not leave a comment.

VALISA B. 
Rating:
1.0

This location felt unsafe. The equipment appeared to be used the night before as a location for homeless to sleep in. The dealer kicked a bunch of garments and trash out of the trailer but not everything. When we got hole we found drug paraphernalia in the trailer. Not also wreaked of cigarettes (several butts in the trailer). We had to thoroughly clean and disinfect the trailer to be comfortable using it. I have registered this as a complaint twice and have not heard back with any apologies from corporate to date. I was routed to this location for the trailer 45 minutes from my home (not the selected location).

Richard M. 
Rating:
1.0

I was chaged for two rental periods. He claims I came back five minutes late. I was suppose to pick the truck up at 9am he did not show up until 9:45 Am. I took the truck at 9:59 am and returned it before 4 pm but the receipt he email to me shows 4:04 pm. Stay away from this rental location. , .

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Just have a more earlier pick up time available or late night availability

RAYMOND R. 
Rating:
3.0

Truck cab was clean however the box had packing peanuts in the back which we cleaned out prior to returning,

dino V. 
Rating:
1.0

When I picked up my vehicle (10 minutes late due to the fact the uhaul rep wasn't in!! he was late), the vehicle had needles, trash and a condom inside! Absolutely disgusting especially during a time were covid is high. He didn't even check the van before giving it to me and all he could do is waive $10 for me. Pure bs. Customer service was horrible!

Ronnie L. 
Rating:
5.0

Customer did not leave a comment.

Ethel W. 
Rating:
1.0

Pay attention, so the reservations are taken correctly. Fix the trucks, so they can take gas, run properly and not cut off. Take the correct gas amount instead of pretending there is more than there is in order to make more money. Have the 3rd parts workers have some semblance of an idea as to what the heck is going on. Clean the truck; it's a pandemic for Christ's sake! Make sure people are there to answer phones at the help desk. Don't tell people to go online for help if no one is available to help; a 57 minute wait before I hung up is ridiculous. And finally get people like Wali, Jessie, and the regional director out so that people can actually get good help and service. DO NOT NOT NOTTTTTTTT get a truck from this location!

MELANEY S. 
Rating:
3.0

None at this moment.

MARIA O. 
Rating:
5.0

Guy at front desk very helpful as always . Thank You

Raymond R. 
Rating:
5.0

Great service, fast & friendly.

Jashveer S. 
Rating:
1.0

Uhaul switched the pickup location the day before which was no convenient for us. The New Castle location is in a drug infested neighborhood. There were no blankets as reserved and the Uhaul guy Wally was late. It was a 10am pickup and someone had been waiting since 8:30 for him. The trailer was clean. My girlfriend witnessed 3 drug deals while we waited for Wally to show up. We were not offered a jack to lift the trailer and had to do it manually. The experience there was unacceptable.

JEFFREYALLEN B. 
Rating:
3.0

Customer did not leave a comment.

Herberth E. 
Rating:
5.0

Customer did not leave a comment.

Earl L. 
Rating:
2.0

1. This location did not have furniture pads for my rental. It took them about 15 minutes to figure this out. I had already checked in on-line, phoned to confirm the day before, and again about 2 hours before pick-up. I was not charged for pads, which was ok, but I still needed pads. I called the national U-Haul number, and was placed on hold for 20 minutes, and finally gave up. 2. Eventually I was able to locate UHaul rental pads on my own from another UHaul location that was clean and pleasant.

Rajeev G. 
Rating:
3.0

The location area is not the safest but the service was great! I hope I don't get surprise charges! So far under $100.00 insurance included plus $15 for gas wasn't bad! Dolly $10.

Nikia M. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

Burn it to the ground. There was trash everywhere. Drug deals going on in the parking lot. Homeless person living in the ditch behind the trailer. No one wearing masks. Super sketchy.

Michael F. 
Rating:
2.0

This was the 3rd location I had to hunt down for the rental. Rental wasn't there at one the second shop was closed. The 3rd didn't show me how to set up dolly properly for a safe carry

GARRET H. 
Rating:
1.0

None of lights worked had to retire harness in order to use trailer. It was the only one so didn't have a choice, . There was drug deals going on right out front of store. Had to keep watching my back. Took over 11/2 hours to pick it up once I reached store and I was the only U-Haul customer.

John H. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
1.0

There were people doing drugs behind/inside the trailer when we pulled up to the site. This place was in the "badlands" (behind a gas station/mart) and my wife was concerned that we were going to get robbed. No a U-Haul site, as expected. They asked for my credit card and I told them "NO" it was prepaid. You should fire them.

TOM B. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Luana S. 
Rating:
2.0

I have no problem with this particular location. But I didn't have a pleasant experience overall.At first I had booked a 20'truck to pick up at 8:30 am on 29th. The system let me book it. I planned accordingly because I needed to travel to jersey. I booked helping hand at 9 and there in jersey 3. I got a message just right one day before my booking confirmed to pick up at 10 am. I called. They said they can't really do anything. After several times they wanted to try doing another reservation but just right after I gave my card details phone disconnected no one called me then. I had been trying to update my reservation online which I couldn't do through phone and was able to do finally and I got to pick up at 8:30 am from another location. but then guess what. After one hour I got a message confirmed at 10:30 am this time and same location I had the booking at very first. I called did live chat they said will call back and they did. I got it updated by them finally from new castle location at 7:30 am. Which I next day went and picked. I got a call at 11 saying I didn't pick up my truck so they might charge I said I did already from new castle location. Guess what. In system looks like I had two booking. How can be two booking with same reference number. You got to update your system or fix some bugs. The uhall app doesn't work at all sometimes even when have full network. The helping hand movers help at 9 o clock one also didn't call me then. Just texted on his way at 10 o clock. Then at 11 cancelled saying he has car issue. Note he didn't call or picked my call. How unprofessional. Job number JB-60b4421a. I also had Pre paid and didn't get any refund yet.

Sabyasachi D. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
3.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Trailer lights didn't work still waiting on a manager to call me...

RYAN F. 
Rating:
5.0

The location is in a pretty ghetto spot. The folks that work at the counter are very polite and keep the u hauls in an organized and clean state. Definitely would rent again if I was in the area. Make sure you lock your doors if you plan on leaving your car for any period of time.

Aidan M. 
Rating:
5.0

Helped me hook the trailer to my truck.

William C. 
Rating:
4.0

Distributor was reliable and very accommodating. I can't say that about the dealer who I was first transferred to on DuPont highway. Not even a working telephone number for them.

Carolyn B. 
Rating:
2.0

The location is not in the beat neighborhood and the owners weren't too friendly. They didn't come outside and check the truck out with me. Not like my usual Uhaul rentals

james B. 
Rating:
5.0

Great service

Wilson W. 
Rating:
5.0

Customer did not leave a comment.

jose P. 
Rating:
5.0

Very helpful and attentive. My drop off went smoothly I had no issues.

Tricia B. 
Rating:
4.0

Efficient dispatch, store is cluttered.

Matthew S. 
Rating:
1.0

I was charge for an extra day, when I return the truck the same day at the time the lady who rented to me to told me.

Nadia S. 
Rating:
2.0

Not a good location if you are female or it is after dark!

David W. 
Rating:
2.0

Pick up location was moved and made it farther away to pick up. Store location was run down and shady

George V. 
Rating:
1.0

Disgusting location with many loiterers. Truck was not clean. Truck did not feel well maintained. Will never use uhaul again.

Joseph M. 
No reviews have been submitted for this location.

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