Customer Reviews for Super Starr Storage
(U-Haul Neighborhood Dealer)

67 reviews

215 N FM 3167   Rio Grande City, TX 78582

(956) 716-8685

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 716-8685

215 N FM 3167
Rio Grande City, TX 78582

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Process was smooth and easy, customer service was polite and u derstanding to my needs and concerns. Great experience over all.

Asa A. 
Rating:
5.0

Nothing, customer service was excellent, helped hook-up the trailer too. Thanx!!

LANA P. 
Rating:
5.0

Customer did not leave a comment.

cesar L. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
3.0

Customer did not leave a comment.

Antonio D. 
Rating:
4.0

The person who attended me was replacing the person in charge, she did no know how to use the system

PEDRO Z. 
Rating:
5.0

Customer did not leave a comment.

RUBEN C. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
3.0

No comment on drop off location as no one was working on Sunday and had to do the self drop off on mobile phone. Which was a breeze.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Josue G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO S. 
Rating:
5.0

Very friendly staff overall a pleasant experience would recommend

AL L. 
Rating:
5.0

Great service clean and fast checkout

CESAR E. 
Rating:
5.0

This location has always had outstanding customer service, I have been using for several years and they continue to be there for their customer.

RICARDO L. 
Rating:
5.0

Veronica was very pleasant and helpful every time I spoke to her on the phone. I moved my mother from Rio Grande City to San Antonio and don't plan to return. But I would recommend to anyone that needs a rental.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Service was excellent do not change a thing.

Osavaldo G. 
Rating:
4.0

Customer did not leave a comment.

SONIA A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

RUBEN C. 
Rating:
4.0

Not applicable none dropped off on Sunday.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
5.0

Customer service was awesome. Way to go Yvonne Ramirez...

Rafael F. 
Rating:
4.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
4.0

You got it down pat.

ENRIQUE G. 
Rating:
4.0

Customer did not leave a comment.

alvero P. 
Rating:
5.0

Customer did not leave a comment.

Alberto M. 
Rating:
3.0

Have the means necessary to be able to refund deposits to the customers at the time of returns.

Joe E. 
Rating:
5.0

Nothing it was perfect

Alex G. 
Rating:
5.0

This location is ALWAYS awesome as far as their service and they go out of their way to please the customer. Great Staff!

RICARDO L. 
Rating:
5.0

The lady at this location was very helpful.

Deborah D. 
Rating:
5.0

Very good to work with. Extremely helpful.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

RICARDO L. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
4.0

El servicio en Super Starr Storage fue muy bueno, pero el servicio de UHaul Corpus Christi muy malo (pésimo). No recibí ninguna llamada para confirmar que todo estaba bien para recoger mi unidad en Shary Road en Mission (preferred pick-up). Al hablar yo a las 5:40 pm, me dijeron que se iban a contactar conmigo directamente de UHaul y lo que recibí fue un mensaje de voz que podía recoger el camión en Río Grande City a casi una hora de Mission. Hablé con Diana de Uhaul en Corpus Christi para quejarme de que tenía que manejar una hora para recoger la unidad y que necesitaba que cambiaran la entrega a un lugar mas cercano. Me prometío un descuento de $200 dólares para ir a recogerlo a esa ubicación y acepte porq la unica otra opción era un camión mas chico y con un remolque, lo cual no acepte. Al recoger el camión, solo me hicieron un descuento de $90 dolares, hablamos con Diana y dijo que era todo lo que podía hacer. Me parece muy poco profesional de UHaul, que no tengan una unidad disponible en un lugar cercano a donde se escogio recoger el equipo y luego que no cumplan lo que prometen. La reservación la hice con 3 semanas de anticipación.

Guillermo F. 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Customer did not leave a comment.

belia C. 
Rating:
5.0

Nothing everything was great.

johnny G. 
Rating:
5.0

Very helpful

Mario S. 
Rating:
3.0

Customer did not leave a comment.

Crystal S. 
Rating:
4.0

Customer did not leave a comment.

Alberto R. 
Rating:
5.0

Customer did not leave a comment.

JUAN H. 
Rating:
5.0

Yvonne went out of her way to help me out and make sure I had everything I needed!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Susie M. 
Rating:
1.0

Uhaul sucks told me i would pick up in a near by location ended uo having to drive 2 hrs to pick up.

SANTO S. 
Rating:
5.0

Amazing costumer service, very friendly agents helped out with every question i had... provided me with all required information went through all details of the rental and insurance and provided me with a list of options to drop of the rental truck

FERNANDO A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL H. 
Rating:
5.0

This location has always been GREAT in all our rentals we have done, they seem to always care about customers needs and work with us. If anything there is to improve is stock of variety of fleet, but even at that, this location finds whatever we need in area.

RICARDO L. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Staff is very helpful and friendly! Great experience overall.

LUIS S. 
Rating:
5.0

I was very pleased with their excellent service.

BRUCE D. 
Rating:
5.0

Great people to deal with

JOSE S. 
Rating:
3.0

Customer did not leave a comment.

marco G. 
Rating:
5.0

The only problem we had was, the trailer would swirve. The truck would only go 55 mph because of the trailer. Nxt time I think I'll rent a moving truck

MARIA R. 
Rating:
5.0

I was extremely disappointed with your prices! Very misleading! For a 17' truck I thought I only needed to pay 29.95 + Ins...but was surprised with the mileage charge of .79. I was merely transporting props for our band show and was saddle with a 250.00 bill. Needless to say I will never use U-haul again, and will not recommend it to anyone! RBarrera

RODOLFO B. 
Rating:
5.0

Mr gilbert at this location was the best person i have ever done bussiness with he was so helpful n even backed up my trailer if only all would be like him thank u sir

MAYANIN M. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
3.0

The location and agent where I picked-up unit was okay (Rio Grande City, TX); however, I received a call late afternoon the day before I was scheduled to pick up truck in Mission, TX and informed that I would have to travel to Rio Grande City, TX from Mission, TX to pick-up truck. In short, I had reserved and expected to pick-up unit in Mission. This is unacceptable and I bitterly complained to U-Haul to no avail. U-Haul made their problem my problem and had to start later in the day than planned, costing me a night in a hotel (2-rooms) for not getting an early start and finishing later in the night, gas money (truck and personal car) to pick up unit in Rio Grande City. Communication channels and accountability are lacking at U-Haul. I was very disappointed and inconvenienced due to U-Haul's last minute notice. U-Haul dropped the ball. How would any customer feel that upon proceeding to pick-up truck that he/she would have to travel 40 miles to pick-up same and that if we didn't like it, it would be taken by another customer.

RUBEN H. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

They are closed for lunch from 12-1:30. An hour and a half seems a little excessive to be closed in the middle of the day.

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN R. 
Rating:
5.0

Another great experience.

LINDA G. 
Rating:
5.0

Great experience.

LINDAQ G. 
Rating:
5.0

The manager was great she even started the truck for me and was very helpful. I hope to use these services again at this location soon..

LINDA M. 
Rating:
5.0

Gilbert and his son were extremely helpful and offered assistance and advice beyond my expectations. Very good experience at SuperStar Storage.

Monica C. 
No reviews have been submitted for this location.

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