Customer did not leave a comment.Daniel L.
Customer Reviews for Superior Auto of Negaunee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time driving a U-Haul truck. Would have appreciated a little guidance and instruction about the vehicle. Had to just figure out everything on my own as I drove across the country.Kenneth C.
keep up the good workJames R.
Very friendly, took care of us right awaygary S.
Just keep up same service I receivedGary K.
Customer did not leave a comment.MARK JOSEPH A.
Customer did not leave a comment.JEFFREY MICHAEL S.
Service (what little there was) was NOT friendly and a little rude.Gary A.
Did an after hours drop so never seen the facility or met the personnel.John W.
Customer did not leave a comment.Alexandria M.
Customer did not leave a comment.Donn K.
Customer did not leave a comment.BRUCE ALAN V.
Dropped off after hoursGARY GENE S.
Customer did not leave a comment.Stacy S.
Very helpful and friendly, and picking up was a very pleasant experience.Kris P.
Customer did not leave a comment.AMBER P.
Customer did not leave a comment.STACI M.
Customer did not leave a comment.Rachael P.
Customer did not leave a comment.Justin J.
It took over 45 minutes to get my trailer rental paperwork, I was doing it on my lunch break because I was going to work past the uhaul closing time. So I was late getting back to work When we started to load the trailer that evening I noticed one of the tires were coming apart. I live 3 miles from the facility so the tire was bad before I picked up The bad part of the tire must have been on the bottom when i picked it up. I tried to call the facility and of course they were closed. I called the national uhaul number and was on for 38 minutes before I spoke to a person to start roadside assistance. The roadside assistance took almost 3 hoursRandal R.
Double billed.Scott W.
Customer did not leave a comment.Erle S.
From making my reservation to pick up and drop off, the process was easy and the employees were kind and helpful.Jonathan M.
Customer did not leave a comment.william S.
Equipment clean & excellent condition. Personnel lied about trailer being prorated if equipment was returned early. Also told me when I made appointment they would take care of any wiring issues but day trailer was picked up I had to take trailer & vehicle to auto repair shop ($85) to have wiring done.Cleo L.
Not happy at all for A 4 hour Rental I was charged almost $80, completely outrageous prices and the service was mediocre at bestCody R.
Customer did not leave a comment.TYLERSCOTT H.
The cab was dirty. Typically when I have rented uhauls you're able to report any vehicle damage prior to leaving. I was given the key and said your all set. Didn't know which truck it was or anything.Jacob C.
Customer did not leave a comment.Christopher H.
i ORIGINALLY HAD RESERVED A TRUCK FOR 9:00 AM AT WHISTLERS TOWING BUT WENT THERE AND NO ONE WAS THERE. THE TRUCK I RESERVED WAS THERE BUT NO PERSONNEL AND NO KEY. I CALLED UHAUL AND WAS REDIRECTED TO SUPERIOR WHICH WAS 7 MILES AWAY,.Russ F.
Customer did not leave a comment.David B.
Perhaps give more notice before relocating the pickup location. I received notice the day before I was supposed to pick it up.Gansen L.
Customer did not leave a comment.Edward M.
I was quoted a local rental fee by employee error, despite the employee and myself both clear on my intentions to take the trailer one way to New Orleans. I was quoted 177$, and when I got to New Orleans was charged 355$. 355$ that was taken out of my account without my consent. It was not the agreed upon price. I still have my contract- unsigned. Not happy overall. The customer service rep in Marquette was friendly and professional, but I was not quoted the correct price and had to pay the fee regardless. When I called to have it fixed in order to be able to return the trailer- the gentleman that helped me remembered me and that I wanted a one way rental- he hung up immediately in order to help resolve my issue which I appreciate. I still ended up having to wait for almost two hours in the parking lot at the st Claude u-haul. It was a hassle and I would have never rented the equipment having known. I understand things happen, I also understand professional courtesy when there is employee error that effects a customer.Taylor F.
I ordered moving blankets and dolly.. my pre pick up said my truck was ready with my equipment in back. I got to my location and nothing was in truck.Brandon M.
I reserved a truck well in advance of me need. I did move it up a day, but you changed my location even though Superior had numerous trucks. By the time I got things squared away I was off to a very late start with a crew waiting. Superior was great, but someone changed my pickup location which messed up my schedule. Thanks, Gary RasmussenGary R.
Customer did not leave a comment.eric S.
Customer did not leave a comment.Ross A.
Customer did not leave a comment.Sophia S.
Customer did not leave a comment.Jarroed P.
Hard to park a trailer where they wanted it.David S.
Customer did not leave a comment.Mike G.
Answer your phoneslaurie H.
Check in was quick and painless finished in 5 minutes or soKurt H.
Thank you for explaining everything and being so patient!john G.
Customer did not leave a comment.Raquel L.
Customer did not leave a comment.CHRIS D.
Steve ROCKS! He takes GREAT care of his customers. Thanks, Steve!!Chuck G.
The guy helped me hook up which was nice but he didn't show me how to use it when i had a car on it such as how to strap anything or use the safety chains.Miles L.
Customer did not leave a comment.Lisa H.
Twice in 3 months had issues with reservation and getting truck. Now charged me for gas. Ridiculous! Your company is not good. Will never use again or recommend.Leo R.
Reservation was cancelled at first requested location. Not by me, just cancelled. Fortunately for us this location had a 26 foot truck we could get. Dolly was old and useless. Overall, not happy at all with Uhaul and this experience. We should either get credited something off our bill or a discount or credit on our next reservation which will be in the next 3 to 4 months. Best regards, Leo RazmusLeo R.
Customer did not leave a comment.Lee B.
I rented uhaul for a day but only needed for a few hrs returned the same day and want offered any sort of credit and I was charged a fuel charge and no explanation on that. I literally went less then 10 miles. Not impressedpatty B.
Superior Auto is a great place to rent a truck or U-Haul trailer they are kind and caring people I recommend them to everyone. Thank you for making me and my families move really easyscott C.