Customer Reviews for Superior Gloss Tyler
(U-Haul Neighborhood Dealer)

185 reviews

2320 W Grande Blvd   Tyler, TX 75703

(903) 253-0119

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 253-0119

2320 W Grande Blvd
Tyler, TX 75703

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep the guy that was there working every open hour because I didn't even have to get out of my truck, he came to me and directed me to where to drop my rental

Mike C. 
Rating:
5.0

Good, Friendly Service

Mike W. 
Rating:
2.0

Customer did not leave a comment.

Randall R. 
Rating:
3.0

I would recommend this location because they had what I needed to rent. Of the 2 previous locations near my home, the one on 110/Loop323 didn't have, not too friendly, the 1 on Loop 323 near Henderson Hwy had equipment but was closed on Saturday morning, website showed it was open. Cannot call either of these. All calls go to vm, calls never returned. All this in saying I could have saved time & mileage (@$1.09/mi.) if U-Haul communication was correct.

James H. 
Rating:
3.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Kristi L. 
Rating:
5.0

There were cigarette ashes in the cup holders.

Kevni C. 
Rating:
3.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

CARTEZ C. 
Rating:
5.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

Customer did not leave a comment.

Lavena H. 
Rating:
3.0

Customer did not leave a comment.

Erica S. 
Rating:
3.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Evelyn E. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Owner/operator of this location is very good. Use him every time I need a U-Haul.

Loren S. 
Rating:
5.0

Have them in the office during the hours they are open. I liked how efficient they were and nice that they are. Just if you are open 8-5 then be there. We shouldn't have to call you to come to the office because we had an appointment. And you hadn't even left your house.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

Vickie G. 
Rating:
5.0

Customer did not leave a comment.

dorthy R. 
Rating:
5.0

Excellent service. The owners are very nice and friendly. I will definitely rent here again. Great atmosphere.

Towanno S. 
Rating:
5.0

Everything was professionally perfect!

Edsel M. 
Rating:
5.0

Those guys do a great job!!

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Meredith D. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Chet C. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Dallas M. 
Rating:
1.0

Customer did not leave a comment.

Shaun S. 
Rating:
1.0

Customer did not leave a comment.

Ariel M. 
Rating:
5.0

Helpful and knowledgeable.

Jahayla J. 
Rating:
5.0

An email that informs me that the return process was completed. Then when I went back into the app to see if the process was complete, the reservation disappeared. I could not even find it in the history. So, I have no idea if it was a true success or not. Though, I have yet as of this submission to receive any call from the local Uhaul dealer.

Rick W. 
Rating:
2.0

The location opened late and closed early. They did not provide good service. The van was fine nothing special but worked.

Steve O. 
Rating:
5.0

To have the equipment in the truck on weekends too, so customers do not have to drive around town to pick up equipment. Other than that, the customer service was really good! Good people in all areas, especially the lady in LA who walked me through the process of weekend pickup, and paying with my debit card, as I was unable to get the app to work on my phone, and my pc would not accept the app. Thank you for being so kind and patient with me!!!

Janet F. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Joshua I. 
Rating:
5.0

Customer did not leave a comment.

mike L. 
Rating:
1.0

I made my reservation online with a pick-up time of 12:30. When I arrived, no one was there even though their time of business was advertised as 8-5. He finally showed up at 1:00 and told me that it was not his problem because he doesn't make any money from the uhaul rentals. Get your act together or uhaul will become the next distant memory.

David P. 
Rating:
1.0

This was the worst experience I have had in a long time as a customer. The place was closed even though it was supposed to be open. After arguing on the phone with customer service and her telling me I was late when I wasn't, she did something on her end to make the rental go through. She ended up calming down. But lit I to me at first accusing me of being the problem. Then when I went to get the keys, they were not in the box. Thankfully someone arrived that could open all the boxes. We found the keys in the return box. The truck was supposed to have a furniture dolly and blankets. But they were not there. I was instructed to go to another location to get those. It wasn't worth my time because I had already wasted an hour trying to pick up the truck.

paul R. 
Rating:
4.0

The Owner was very helpful. Thank you.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Very helpful and very informative and very professional….

RUBEN V. 
Rating:
5.0

Friendly return and quick.

Benjamin V. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo S. 
Rating:
5.0

No improvements needed for this location. Excellent customer service. All questions answered thoroughly. The unit was clean and fueled. The truck was in good working condition. No hassle truck rental.

Yolanda M. 
Rating:
1.0

Worst overall experience from beginning to the end. Talked to Uhaul locations. All were terrible service. Took 3 hours to pick up truck. If Uhaul had any competition you would be put out of business. 0 stars out of 10

Ronny O. 
Rating:
5.0

Customer did not leave a comment.

Alberto T. 
Rating:
5.0

Ensure cargo area is swept before next customer.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Stormy H. 
Rating:
5.0

Very good service at a reasonable price.

Mike P. 
Rating:
4.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Great customer service!

Tim M. 
Rating:
5.0

very professional

nadeem F. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
4.0

Customer did not leave a comment.

Cindy S. 
Rating:
4.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

No hassle going to this location. Getting the uhaul was quick and simple.

Damarion A. 
Rating:
5.0

Everything was great and this was my first time using this location. Everyone was friendly and service was excellent

chavella L. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Great experience with my rental process going quickly and smoothly

Scott R. 
Rating:
5.0

Everything went very smoothly, from the time we picked it up in Tyler Tx to when we dropped it off in Forney Tx. Great experience

Steven S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
3.0

Clean inside of truck

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Brien M. 
Rating:
5.0

Customer did not leave a comment.

Anastacio E. 
Rating:
3.0

The return was on Sunday afternoon, September 25 by my son in law. No personel was present to receive. I have not heard from UHaul since, except for your requests for review.

Doris C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Only issue here, when I picked up truck in Albuquerque it had 1/4 tank of gas I returned it with a1/4 according to the gauge (I can submit a time stamped photo) yet I got charged for more gas and fuel service. U-Haul not on my call list anymore not will any ofy 62 employees use U-Haul again. I'll pay them the difference to use anymore else

Barry J. 
Rating:
1.0

Charged me 3x for the Uhaul and haven't given me any answers. Transferred me in the middle of a conversation with support to an automated system.

Jordan D. 
Rating:
5.0

Nothing it went great

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Lara A. 
Rating:
5.0

Customer did not leave a comment.

Jakaylon J. 
Rating:
5.0

Customer did not leave a comment.

TIM J. 
Rating:
5.0

The truck was unlocked already. The lock on the back was bent and unusable. The green plastic lock for the dolly was not there, so it would appear that the renter used the dolly when they didn't. Right rear tire has a chunk taken out it, no mention of tire condition on check out. It needs to be a section all by itself. The engine on the one I rented, sounds terrible. Needs a tune up. The clip on the drivers side visor is missing.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

rory G. 
Rating:
5.0

Good experience. Mr. Lee is wonderful to work with.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Quentin P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

I filled the tank of the truck a little past what it was when I picked it up, but the receipt I received said that they had to fill it with 3 gallons, so they charged me for the gas even though I filled it up.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

No complaints I have been very well treated at all locations I have ever been..

virginia F. 
Rating:
3.0

We booked through the app for mobile pickup. We got there and the app said we had to go inside to get the keys. The doors were locked and no one was there. We had to wait for them to run to Home Depot. If I booked for mobile pick up, why wasn't the key in a pickup spot for us. And with my booking saying a specific time, why was the business closed? Will not recommend this dealer.

Michael H. 
Rating:
5.0

Lee is a star. I went to drop off the trailer per the email but was not sure since the email said ‘truck'. As I was leaving, Lee was driving by and came back to help and checked me in late on a Sunday evening. Like I said a star, a Dallas Cowboys star. See the helmet. I will see him again on future visits.

John L. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Process was easy. Had a little trouble getting the phone to recognize I was at the location so luckily they were still there. Wonderful people that run the business that we rented from. Very helpful so all in all it was a great experience

Jodi M. 
Rating:
4.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Luann C. 
Rating:
5.0

The gentleman at counter was very nice and made the transaction easy.

dave D. 
Rating:
1.0

Provide me with the equipment I was charged for and a truck that does not have a check engine light on.

Arin R. 
Rating:
1.0

Order 2 Dollys and they were not available. It took a long time to get our equipment and truck. Nothing was ready on our arrival.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Shielda D. 
Rating:
3.0

Fix the gas guage so I don't put an extra $30 every time I return a truck. You can't see how much you put in until you drive it. Gets me everytime!! If that is how extra money is made, shame on you U-Haul!

Rebecca V. 
Rating:
5.0

Customer did not leave a comment.

ROSHINA N. 
No reviews have been submitted for this location.

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