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MARCEL F
Customer Reviews for Superior Gloss Tyler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great guy, helped me back in and did the hard parts for me. I just showed up and was done
Christian FThe two guys that helped us where great and very friendly!!
MARK HThe truck was dirty on the outside - but inside was clean - transaction was easy
RAMONA CI requested an appliance dolly. It was not provided. I was charged $10 anyway.
SATOYA DThe appliance dolly I rented worked fine and did the work I needed but the strap was torn in half and could have broken easily while I was using it. We got there on a Friday during the day and no one was there and the place was locked. We were about to drive away when someone came up. We returned it in Sunday and they were closed.
Edward GThe person who helped us went above and beyond helping us get the equipment we needed. Thank you.
Susan PVery easy to work with
DAVID JNot all of the equipment I rented was in the truck ( no furniture dolly). Two of the moving blankets were wet, and I was charged twice.
Tammie IExtremely friendly and helpful people! We will definitely recommend them to anyone needing rental trucks or trailers!
ROBERT SIt was good, vehicle was clean and online instructions were clear.
Alisha GI can tell you that I will always go to this location going forward because your "corporate" hub, Rose City Uhaul is GARBAGE! They have ZERO customer service, only ONE person working the counter on a Saturday morning. I hope this review goes ALL THE WAY TO THE TOP of the food chain. I booked a 20' ft. truck for Saturday morning, received my confirmation FROM UHAUL but when I showed up to pick it up, they couldn't find the reservation, no trucks available and the guy in front of me in line needed a dolly but was told "we don't have one available" while all of us in line to pick up our trucks were looking at TWO OF THEM in the store used for rental. GARBAGE! I'll never EVER use them again, and I'm making sure to tell EVERY SINGLE person I know about it too so THEY don't make the same mistake we did. Do better "Rose City"! You're losing customers hand over fist-and without us, you have NOTHING! Superior Gloss 100% came to our rescue and I'll never use another location but Superior Gloss! Thank you for being our heroes that day and helping us in our time of need. You are the rock stars!
LISA MEverything was clean except for the ramp where I found a used needle on it. And there wasn’t a dolly in the truck so I had to drive back up there later and get it. The dolly wasn’t fully that locations fault since I had to transfer my order from another location last second since they didn’t have truck ready when they were supposed to.
Kaetlin SI was charged for a dolly that was not in my rental.
IVORY SThis owner/operator was super helpful and professional. Very easy to get in and out.
MARK GGreat experience
BRIAN Ptruck was awful service was ok
HELEN BThe tire was very risky conditions explote in the first 2 miles and Caused more than 4 hours of delay I lost my warehouse reservation. For the storage
Enrique EWe used the truck for only two days and dropped off at the location recommended but since we returned it too early we requested for early drop off compensation since we didn’t keep the truck for 5 days The service person didn’t advise us what to do regarding compensation? Expected him to give better support
JACOB LI would absolutely HIGHLY recommend Superior Gloss Tyler! Lee and his staff were courteous and professional, to the max!
John UDrop off was straight and simple no problem and very nice and polite
ELTON TThey did a great job
Gene BTruck was in mechanically horrible condition.
Sabrina DOne light on the trailer had to be replaced. Had to take trailer to another site to have it replaced.
glenn mI was bitten by spiders that were all in the truck. There were cigarettes and trash in the cab of the truck.
Tandaylaya HTHE guy is great
David WHello, There was no one at that location when i picked up the vehicle and they was no one when i drop off the vehicle. they don't care. i had 2 more U-haul rental customers looking to find someone to help them. But no one was contactable. secoundly, my ATT cellphone data doesn't work properly to pick up online.
Hiiren LMy rental vehicle was on time and the movers. Great customer service Definitely would use them again. Thank you so much
Ricardo PBe available by the phone number given by 1-800-go u-haul. If it had not been for the operator giving me the owner's cell number, I would not have been able to arrange for the truck.
gloria bNo improvement needed.
Karen HAs soon as I brought the van home oil change light came on
Terrence SThe owner that handled check in was the best!!! Made sure we had what we needed.
Debra BThe location doesn't match up with the uhaul app at all. This cause us to reschedule during office hours but still no one was there. Spent an hour with customer service troubleshooting the app which would error Everytime I tried to use GPS to prove I was at the right location. The next day I did speak to a local worker who was very kind and helpful. Once I had him things got easy. But there was nothing to indicate to me that I didn't need to use the app. That I should call him instead. I also thought I had to check in with the app. But I just left it for the guy. It was old school honor system and simple. But there was no way for me to know that in advance. Also the was old food inside the cup holders and the truck smelled like a zoo. Also customer service never told me I didn't need the app and kept me troubleshooting for an hour until finally rescheduling me for the next day. There is a huge disconnect between uhaul customer service, the website/app and the actual location.
Sean DPlace was not open at 2PM on a Monday as advertised. Thank God the app is great and can check in trucks, but I picked this location so I didn't have to rely on the App.
Joseph CSuperior Gloss Tyler is an excellent location to rent your next UHaul. They are very courteous and helpful. The UHaul website did not work for pick up or drop off, so that was annoying. My suggestion is since the website doesn't work, plan your pick up and drop off during the locations hours of operation.
Joseph CMake sure equipment is clean
Richard CKeep the guy that was there working every open hour because I didn’t even have to get out of my truck, he came to me and directed me to where to drop my rental
Mike CGood, Friendly Service
Mike WI would recommend this location because they had what I needed to rent. Of the 2 previous locations near my home, the one on 110/Loop323 didn't have, not too friendly, the 1 on Loop 323 near Henderson Hwy had equipment but was closed on Saturday morning, website showed it was open. Cannot call either of these. All calls go to vm, calls never returned. All this in saying I could have saved time & mileage (@$1.09/mi.) if U-Haul communication was correct.
James HThere were cigarette ashes in the cup holders.
Kevni COwner/operator of this location is very good. Use him every time I need a U-Haul.
Loren SHave them in the office during the hours they are open. I liked how efficient they were and nice that they are. Just if you are open 8-5 then be there. We shouldn't have to call you to come to the office because we had an appointment. And you hadn't even left your house.
Deanna AExcellent service. The owners are very nice and friendly. I will definitely rent here again. Great atmosphere.
Towanno SEverything was professionally perfect!
Edsel MThose guys do a great job!!
KEVIN THelpful and knowledgeable.
Jahayla JAn email that informs me that the return process was completed. Then when I went back into the app to see if the process was complete, the reservation disappeared. I could not even find it in the history. So, I have no idea if it was a true success or not. Though, I have yet as of this submission to receive any call from the local Uhaul dealer.
Rick WThe location opened late and closed early. They did not provide good service. The van was fine nothing special but worked.
Steve OTo have the equipment in the truck on weekends too, so customers do not have to drive around town to pick up equipment. Other than that, the customer service was really good! Good people in all areas, especially the lady in LA who walked me through the process of weekend pickup, and paying with my debit card, as I was unable to get the app to work on my phone, and my pc would not accept the app. Thank you for being so kind and patient with me!!!
Janet F