Truck was clean and ran well.
Skyler Q
Customer Reviews for Superior Storage of MN
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The dolly in the 20ft truck was great but the 6 blankets were not in the bag behind the dolly.
Alistair WFantastic customer service, keep up the great work.
MARTIN AAdditional charges a few days later with zero explanation or invoice
Joshua CThis unit was really helpful Dropped it of on a Sunday Lady said where to park it and they had cameras to watch it. This unit was very helpful checking it in.
Michael MBe in person at the store
Jon BThe trailer was never looked at. Was sent away with a bald tire and two others that had yellow marks on them noting defects. Had to have roadside assistance come to my home prior to even loading to replace tire. Should have been caught if unit was inspected.
Billy SHave the equipment available (appliance dolly).
Matthew SNobody there after hours drop off.
ALISTAIR WKelly was very helpful in getting me hooked up and on the road.
William JGreat customer service. Kelly was pleasant to deal with.
Thomas Klimited parking
JEFFREY FKelly Was AMAZING! Efficient and I formative! Will use in the future! Thank you!
Ben JLimited parking. No lights at all.
SALVADOR GGreat customer service. Good fair price.
Albert SNo improvements needed.
Mike RThank you for everything!
JASON WEasy process because of the woman that works there! She was very helpful and made it very easy! The St Michael location is the best!
Jill SInstructions on where the trailer should be left could not be followed because there was an over abundance of rental trucks stored at this location. In addition, there was no cell service in the area so I could not upload post rental photos of the trailer to the Uhaul app.
Otto Esmall parking area
JAMIE HGreat friendly customer service. I called to rent and it was a really smooth transaction. Highly recommend!
Donna SReally easy drop-off location. Easy drop box location.
Scott RSuper easy check-in and drop-off, helpful friendly staff, equipment in good condition.
Alan JKelly was great to work with!!!
Brian TRe-build the app & website. It was completely non-functional on-site. I couldn't check out when I got there, and I couldn't complete the return process either. The location and vehicle were just fine, but the app and website did not work when i got there.
Keith GIt was a slick process, but the UHaul app ruins the experience. Very slow and glitchy, kicked me out during checkout. Fix the app and this would be 5 stars.
Brendan SThe place was closed so I returned the trailer on my own with no problem.
Theodore LIt took me over an hour to try to pick up the U-Haul going on-line. I tried calling the number on the door when I initially got there when they opened, but I had to leave a message because no one answered. After over an hour of trying to pick up the truck on-line, my husband called the number and got someone to help up. This was very stressful and inconvenient!
Carrie mThe entire process was very slick, did the entire thing through the app and had no issues at all. Truck was very clean, no problems, well maintained. Would highly recommend.
BRADLEY MI had extreme trouble using the app to pick the truck up, took over 45 minutes. Also I had ordered 2 dollies for the move and neither were in the trunk which made my move much harder.
Joyce SAll went well. The only reason the location was not rated excellent is because it's a little "tight" to maneuver in the driveways (there is no "parking lot", per se, just roads to access the storage units at the site.
Charles HHard to find a spot to park the truck when we returned it.
Wendy WMaybe it's just my app, but I was unable to get it to work on my phone for mobile pickup. I ended up waiting until the employees showed up at 9am in order to even pick up my 26' truck. I had it until 5pm and even brought it back early, but someone had parked a small 15' truck right up at the beginning of the parking. Being a very large truck, the 26' had absolutely no way to navigate anywhere to park, and the dumb 15' truck driver took the only available place to park a 26'. I ended up leaving it somewhere toward the front of the lot, making sure no entrances were blocked. With a minimally navigable location, I don't think the parking situation is very well thought out and someone should designate the first 50-75' of parking space for the largest trucks ONLY, as the other ones can pretty easily parallel park.
Mikhail UU-Haul rep was very accommodating to a slight time change, and was ready and waiting with the equipment when I got there. Could not have made it easier.
Keith UCustomer service! there is no actual people there, when you pick up you have to call a number, even though you have a set pickup time and if they don't answer you have to sit and wait. same with drop-off and we had issues at drop-off and pickup. at pickup once i finally got my key, the truck was completely dead - i had to keep calling the number to get back through to get into a new truck. If there were actual people on site they would hopefully be checking trucks before they sent them out to people. Dropoff instructions were unclear - when we arrived to drop off there were so many other trailers/trucks parked there i had nowhere to park, and nobody was there to help - called the numbers 4-5 times and nobody answered. once i got a working truck it was fine, but the communication and unclear instructions made it super difficult.
Kirsten HPick up process is not convenient.
Asha BKelly was great to work with and very helpful. Thanks
Mark DThe app got stuck when checking out the truck and returning it. Yet, both times Kelly was SO helpful and calm and courteous. Thank you very much again Kelly!!
Stephen BThanks!
Jason MThe trailer appeared to be swept when I picked up enclosed trailer but when I unloaded boxes at destination I had to get on my knees to pull them out and got black oil or tar on my pant knees. My wife tried to soak and wash out but they are ruined. I would suggest that they wash floor if black before I picked up. Anyway other than that it was great experience and safe travels. Thank you.
Matthew MNo one was present at drop off. I can not rate personnel at this time
Thomas BThe staff at Superior Storage was great - only issue I had with 26' was figuring out how to park it upon return, as the lot was a little tight in some places (I'm not an experienced truck driver).
Kevin MVery friendly, informative and helpful. Pleasant rental experience all around.
STEVE LNothing everything was great.
aleksandr mI would recommend the storage facility not only for the facility itself but the staff may this stand out. They are so helpful and pleasant.
JOHN M | Overall ExperienceThe office was NEVER open and phone calls were returned slowly. We put our check in the drop box every month & mgmt e-mailed every month that they did not receive the check when it was still in the box. The management sold us a defective lock then insisted on charging us to cut it off. The doors have no weather seals so our belongings got damaged. No one informed us of the 2' set back req'd. The tar in front of the door is higher than the locker floor so the water runs in. No gutters/downspouts or security fence. After we contractually vacated they sent us a late fee notice the 1st of the next month!! THE PLACE SUCKS
Paul L | Overall ExperienceThe unit was clean and convenient to use. The price was fair and owners very easy to work with.
Catherine C | Overall ExperienceKelly is wonderful! She’s extremely understanding and flexible when it comes to life and things happening unexpectedly. I’ve been extremely happy with their service 😊
Sally T | Overall ExperienceWe rented a 10x10 unit for 8 months. It was very adequate space for our needs. We put most of our things up off the ground on pallets provided by Superior. Facility was easily accessible for us and we experienced no security issues during our rental time. Our rental duration allowed for a free months rental as a bonus which was nice! We would use this storage facility again and highly recommend .We used the on site u haul also.
Steven L | Overall Experiencewe have never needed storage till now. We tried in Buffalo and the guy at Buffalo storage was nuts and we were about to call the police on him,, This all to ask on storage. when we went there.. We are seniors and never treated like that...So we had to find this place and it was perfect using both rentals.. Thank you for helping us out.... no name please......
Linda K | Overall ExperienceWorking with Kelly at Superior Storage was a wonderful experience, full of personal service at any hour of the day. I even had her cell phone number, which came in handy one night at 11p when I was struggling with the lock. She even offered to drive over an assist. No national chain would do that! Signing up and moving in was easy. Moving out was even easier. I highly recommend Superior Storage in St. Michael!!
Eric B | Overall ExperienceNo problems, everything was great
Dennis T | Overall ExperienceVery helpful, accommodating and friendly.
Jennifer N | Overall ExperienceThey had a storage space and a truck available always.
Abby M | Overall ExperienceThere was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .
ARLESHA B | Overall ExperienceThis was the best storage company I’ve ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.
JOSHUA K | Overall ExperienceDifficult to drive to back with truck and trailer. Staff was amazing in accommodating easier access
Luke O | Overall ExperienceGreat, brand new storage and nice staff. Forced me to write this review to get my booking fee refunded otherwise they would have the top score review.
Privacy R | First Impressions