Customer Reviews for Superior Storage of MN
(U-Haul Neighborhood Dealer)

Rating:

4.0

It would have been nice to use the U-haul facility in Buffalo, MN. This site was 20 minutes away. It was nice to have 24-hour drop-off.

Rating:

5.0

Kelly and the whole staff are absolutely the best I have ever rented a trailer from. So professional, helpful and immediately available in time of need. She should get five stars every time. She in her quick actions to help Me made me a U-Haul renter for life.

Rating:

4.0

The U-Haul app was a little hard to navigate. In all it was a good experience.

Rating:

5.0

Very clean truck and easy use.

Rating:

5.0

Truck was clean and ran well.

Rating:

4.0

The dolly in the 20ft truck was great but the 6 blankets were not in the bag behind the dolly.

Rating:

5.0

Fantastic customer service, keep up the great work.

Rating:

2.0

Additional charges a few days later with zero explanation or invoice

Rating:

5.0

This unit was really helpful Dropped it of on a Sunday Lady said where to park it and they had cameras to watch it. This unit was very helpful checking it in.

Rating:

2.0

Be in person at the store

Rating:

2.0

The trailer was never looked at. Was sent away with a bald tire and two others that had yellow marks on them noting defects. Had to have roadside assistance come to my home prior to even loading to replace tire. Should have been caught if unit was inspected.

Rating:

4.0

Have the equipment available (appliance dolly).

Rating:

4.0

Nobody there after hours drop off.

Rating:

5.0

Kelly was very helpful in getting me hooked up and on the road.

Rating:

5.0

Great customer service. Kelly was pleasant to deal with.

Rating:

3.0

limited parking

Rating:

5.0

Kelly Was AMAZING! Efficient and I formative! Will use in the future! Thank you!

Rating:

3.0

Limited parking. No lights at all.

Rating:

4.0

Great customer service. Good fair price.

Rating:

4.0

No improvements needed.

Rating:

5.0

Thank you for everything!

Rating:

5.0

Easy process because of the woman that works there! She was very helpful and made it very easy! The St Michael location is the best!

Rating:

2.0

Instructions on where the trailer should be left could not be followed because there was an over abundance of rental trucks stored at this location. In addition, there was no cell service in the area so I could not upload post rental photos of the trailer to the Uhaul app.

Rating:

4.0

small parking area

Rating:

5.0

Great friendly customer service. I called to rent and it was a really smooth transaction. Highly recommend!

Rating:

5.0

Really easy drop-off location. Easy drop box location.

Rating:

5.0

Super easy check-in and drop-off, helpful friendly staff, equipment in good condition.

Rating:

5.0

Kelly was great to work with!!!

Rating:

5.0

Re-build the app & website. It was completely non-functional on-site. I couldn't check out when I got there, and I couldn't complete the return process either. The location and vehicle were just fine, but the app and website did not work when i got there.

Rating:

3.0

It was a slick process, but the UHaul app ruins the experience. Very slow and glitchy, kicked me out during checkout. Fix the app and this would be 5 stars.

Rating:

5.0

The place was closed so I returned the trailer on my own with no problem.

Rating:

5.0

It took me over an hour to try to pick up the U-Haul going on-line. I tried calling the number on the door when I initially got there when they opened, but I had to leave a message because no one answered. After over an hour of trying to pick up the truck on-line, my husband called the number and got someone to help up. This was very stressful and inconvenient!

Rating:

5.0

The entire process was very slick, did the entire thing through the app and had no issues at all. Truck was very clean, no problems, well maintained. Would highly recommend.

Rating:

2.0

I had extreme trouble using the app to pick the truck up, took over 45 minutes. Also I had ordered 2 dollies for the move and neither were in the trunk which made my move much harder.

Rating:

4.0

All went well. The only reason the location was not rated excellent is because it's a little "tight" to maneuver in the driveways (there is no "parking lot", per se, just roads to access the storage units at the site.

Rating:

4.0

Hard to find a spot to park the truck when we returned it.

Rating:

3.0

Maybe it's just my app, but I was unable to get it to work on my phone for mobile pickup. I ended up waiting until the employees showed up at 9am in order to even pick up my 26' truck. I had it until 5pm and even brought it back early, but someone had parked a small 15' truck right up at the beginning of the parking. Being a very large truck, the 26' had absolutely no way to navigate anywhere to park, and the dumb 15' truck driver took the only available place to park a 26'. I ended up leaving it somewhere toward the front of the lot, making sure no entrances were blocked. With a minimally navigable location, I don't think the parking situation is very well thought out and someone should designate the first 50-75' of parking space for the largest trucks ONLY, as the other ones can pretty easily parallel park.

Rating:

5.0

U-Haul rep was very accommodating to a slight time change, and was ready and waiting with the equipment when I got there. Could not have made it easier.

Rating:

2.0

Customer service! there is no actual people there, when you pick up you have to call a number, even though you have a set pickup time and if they don't answer you have to sit and wait. same with drop-off and we had issues at drop-off and pickup. at pickup once i finally got my key, the truck was completely dead - i had to keep calling the number to get back through to get into a new truck. If there were actual people on site they would hopefully be checking trucks before they sent them out to people. Dropoff instructions were unclear - when we arrived to drop off there were so many other trailers/trucks parked there i had nowhere to park, and nobody was there to help - called the numbers 4-5 times and nobody answered. once i got a working truck it was fine, but the communication and unclear instructions made it super difficult.

Rating:

3.0

Pick up process is not convenient.

Rating:

5.0

Kelly was great to work with and very helpful. Thanks

Rating:

5.0

The app got stuck when checking out the truck and returning it. Yet, both times Kelly was SO helpful and calm and courteous. Thank you very much again Kelly!!

Rating:

5.0

Thanks!

Rating:

3.0

The trailer appeared to be swept when I picked up enclosed trailer but when I unloaded boxes at destination I had to get on my knees to pull them out and got black oil or tar on my pant knees. My wife tried to soak and wash out but they are ruined. I would suggest that they wash floor if black before I picked up. Anyway other than that it was great experience and safe travels. Thank you.

Rating:

5.0

I would recommend the storage facility not only for the facility itself but the staff may this stand out. They are so helpful and pleasant.

Rating:

5.0

The office was NEVER open and phone calls were returned slowly. We put our check in the drop box every month & mgmt e-mailed every month that they did not receive the check when it was still in the box. The management sold us a defective lock then insisted on charging us to cut it off. The doors have no weather seals so our belongings got damaged. No one informed us of the 2' set back req'd. The tar in front of the door is higher than the locker floor so the water runs in. No gutters/downspouts or security fence. After we contractually vacated they sent us a late fee notice the 1st of the next month!! THE PLACE SUCKS

Rating:

5.0

The unit was clean and convenient to use. The price was fair and owners very easy to work with.

Rating:

5.0

Kelly is wonderful! She’s extremely understanding and flexible when it comes to life and things happening unexpectedly. I’ve been extremely happy with their service 😊

Rating:

5.0

We rented a 10x10 unit for 8 months. It was very adequate space for our needs. We put most of our things up off the ground on pallets provided by Superior. Facility was easily accessible for us and we experienced no security issues during our rental time. Our rental duration allowed for a free months rental as a bonus which was nice! We would use this storage facility again and highly recommend .We used the on site u haul also.

Rating:

5.0

we have never needed storage till now. We tried in Buffalo and the guy at Buffalo storage was nuts and we were about to call the police on him,, This all to ask on storage. when we went there.. We are seniors and never treated like that...So we had to find this place and it was perfect using both rentals.. Thank you for helping us out.... no name please......

Rating:

5.0

Working with Kelly at Superior Storage was a wonderful experience, full of personal service at any hour of the day. I even had her cell phone number, which came in handy one night at 11p when I was struggling with the lock. She even offered to drive over an assist. No national chain would do that! Signing up and moving in was easy. Moving out was even easier. I highly recommend Superior Storage in St. Michael!!

Rating:

5.0

No problems, everything was great

Rating:

5.0

Very helpful, accommodating and friendly.

Rating:

5.0

They had a storage space and a truck available always.

Rating:

1.0

There was no space to move my truck or vehicle around they have poor shingles on the roof that causes the storage too late my things were damaged in there and they did not respect that .

Rating:

5.0

This was the best storage company I’ve ever used. Luckily they currently have a new additions going up since there is always a waiting list. I would highly recommend them if you have storage needs.

Rating:

4.0

Difficult to drive to back with truck and trailer. Staff was amazing in accommodating easier access