I had to unhitch my trailer and put it away myself weaving through other vehicles. No one came from inside to help even though they said someone was coming. They charged me an extra days rental for being late, which I understand, because I was late. The part that is difficult to deal with was the fact that they charged me an additional eight dollars for additional insurance on a trailer that was no longer in my possession. When I tried to protest this additional fee they kept saying they don't understand and then threaten me with a $50 inconvenience fee! This location started calling me shortly after I picked up my trailer in Kansas City, twice! I had their address and didn't understand why I was getting these calls. It was like they were insisting I return it to them. It has always been my understanding that I could return at any U-Haul location. I told them at that time that I would be late I had an appointment on the other side of Chicago and would not be able to return the trailer on time. I returned the trailer at noon however on the email I got they showed me returning it at 2 PM. I have rented from U-Haul many times trucks, trailers and other various items. I have never been treated this way by any location coast to coast!Kenneth H.
Customer Reviews for Supermercado Las Palmas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Leo S.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Darrin R.
Customer did not leave a comment.JASMIN J.
They didn't have the truck that I reserved and made me take a smaller truck. This resulted in not having enough time to move all of my furniture in the time allotted and I had to leave behind half of my things! Extreme unhappy with the service.STARR O.
No signage on street. Equipment located behind grocery store in parking lot. Key pickup is in corner of store. The young lady at that counter is very helpful throughout the process.Shaun M.
Customer did not leave a comment.Robert T.
Very not professional, was told they would email a receipt never got itLAUREN H.
Customer did not leave a comment.ISAAC M.
Customer did not leave a comment.Eva G.
Customer did not leave a comment.carol O.
Customer did not leave a comment.JUAN S.
The truck had over 100,000 miles and needed to be updated. Very rough ride. The people were very nice.Cathy M.
Service was outstanding. The truck was available immediately and was in good shape. The Uhaul rep walked me thru using the truck and I was on my way in minutes.PATRICIA S.
Customer did not leave a comment.John W.
Customer did not leave a comment.Kendra K.
Thank you so much for taking the time to get the trailer lights working!LINDEN G.
My experience with thus location was awesome. The attendant was very nice and explained everything about the rental. I will recommend this location to everyone.GEORGE O.
This is the best place to rent. I've gone to several others and this was the cleanest most well maintained U-Haul I've ever rented ever. I always expect some level of mediocrity but didn't get that here. They deserve an award.Jeremy B.
I had to use my own muscle to lift the trailer up off the ground to get it on the hitch coupling on the ball. There was no jack/crank to assist. So when I returned the trailer later that evening the only way I could unhitch was by having to clear out my entire trunk to get to my spare tire and use that jack to raise up the trailer (took me almost an hour). If I was an old or weak person there is no way I would have been able to do this... it could have caused serious injury to someone. I do not feel I should have to pay for the rental... it was an awful experience and I will not be returning to this location for my next uhaul needs.Ryan S.
Customer Service was Awesome. Everything matched up from Beginning to End. I would Highly Recommend Your Company over any one Else. ThanksLONNIE W.
Customer did not leave a comment.VINCENT M.
Customer did not leave a comment.KAREN C.
Customer did not leave a comment.Gianna T.
The trucks cab was clean. However. It reaked of body odor. Smelled very bad.MICHAEL L.
Customer service was great!!Gloria H.
Excellent Service.KELLY K.
Customer did not leave a comment.ZORAN U.
Customer did not leave a comment.JAMES A.
Cleaning the equipmentSamson G.
When a customer makes a reservation, and you say it's at a different location, but then you change your mind again & save the reservation at a different location- tell the customer. And don't just cover the mileage (& barely cover the gas) when it's not even the customers fault that they now have to drive over 50 miles total just to pick up their truck from a completely new location & waste so much more time- for a problem that was because of u-haul's problem. Don't make the customer call customer service & be on hold for 1.5 hour before they can finally get a hold of someone who can compensate the customer somehow (which should have initially been done)!JESSIE R.
Very professional he help me so much to looking one truck more close of my city thanks to help meGilberto L.
Customer did not leave a comment.MELISSA C.
Customer did not leave a comment.JUDITH G.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.JUVENAL L.
Customer did not leave a comment.Martin M.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.JO V.
Customer did not leave a comment.Arlen L.
Customer did not leave a comment.Sara C.
Have more rental places open later on SaturdaySTEVEN E.
Customer did not leave a comment.LADON L.
Customer did not leave a comment.DARIUS G.
The specific truck I rented ran a little rough (17 foot). It was very clean and customer service was just fine. Very affordable rates.JACOB D.
Customer did not leave a comment.SHERI H.
Customer did not leave a comment.JASMINE C.
Customer did not leave a comment.TABIAS M.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.GEORGE M.
Customer did not leave a comment.Caitlin R.
Customer did not leave a comment.Lorie L.
The van needed a good cleaning. It was somewhat filthy. Also, at both pickup and drop off, I had a fairly long wait before they got to me. I'm not impatient but I noticed there always only seemed to be one person who knew how to do this.DANIEL K.
Customer did not leave a comment.CARLOS V.
Dropping off truck was easier, I was able to speak to a real person & ask questions without attitude.Vicenta B.
Once again staff was top notchJohn A.
She is very friendly, and helpfulBALY H.
This was a great location. Unfortunately we had to come to pick up a dolly here because the original place we picked up the U-haul truck at did not have the appliance dolly available. They even gave us a little U-haul cardboard truck. Great location ðŸ‘CESAR B.
Customer did not leave a comment.JANINE P.
Nothing service was excellent great customer serviceRENEE M.
Very friendly everytime professional peopleGILBERTO L.
Seguire dando El mismo servicio .JOSE L.
Customer did not leave a comment.JOHN S.
I had no idea where to go to return the truck at the locationAdam M.
Customer did not leave a comment.CHYBRENNA M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.ROBERT K.
Customer did not leave a comment.Jeffrey K.
You have to fix the equipment before you rent it. The excaust was so loud everybody was looking at me. Thank god I didn't get the ticket. Are you kidding me?AURELIJUS L.
Customer did not leave a comment.JANE B.
Customer did not leave a comment.ELIZABETH C.
Customer did not leave a comment.ROBERT S.
Very nice place. Everything went perfectly.PHILLIP S.
Customer did not leave a comment.BARBARA J.
I was quite impressed at the location I received the truck everything went well and I thank you for your service nothing needs to be improvedDENISE B.
Everything ok no complain the lady very friendlyGILBERTO L.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.JUSTIN F.