Was given a vehicle that would shut off on road randomly.
JESSE C
Customer Reviews for Supermercado Las Palmas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The brake its almost going and I put more gasoline and they anyways charge me I did not finished yesterday and I had the truck until today and was expensive for me.
MARIA JThis was in Joliet, not the location that i requested in Romeoville. No one but one kid could speak English. They answered the phone in Spanish. Language was a barrier. They closed at 3pm??? If you cant keep 9-5 or longer hours, you shouldn't be able to run a U-haul center. The other store was open till 7pm. I was uncomfortable in the Hispanic grocery store and what if the kid wasn't there to translate???? Very poor location.
WENDI MWhen I reserved the truck, it was changed to another location and I didn’t know until I tried to get into the truck and found out I was at the wrong place. The store who managed it was awesome. But the process was below average. I was in a hurry and I had to take pictures of the truck, okay fine. Then I had to do it again when I dropped it off, okay fine. But where the truck was parked was in a parking lot and there were other cars (the original place I reserved it had much more space) so it didn’t like some of the pictures but there’s nothing I could do about that. I can’t tell the store next door to move all the cars out of the way so I can take this stupid picture. The app was being extremely slow… it was a process I was not expecting. Especially in a rush. And again I’m mostly annoyed at the location being moved further from where I wanted it so I had to pay for those miles.
JONATHAN WHave the brakes and transmission serviced
RUSSELL ATruck’s Check engine light was on when picked up Muddy truck fenders and tires when picked up Friendly staff at las Palmas, however.
BRIAN GOffer the customer a frozen coconut ice cream bar 🍸 😋
OTIS JNo
FREDDIE CEverything was great!!!
GENARO LThanks
Nora WVery good organization
ADEDOYIN TNothing
THOMAS PTold me U-Haul was 29.99 when I returned it it came to 168 and some change prices are not accurate at all
Marcus HHorrible I went to paying for a van to having to get a truck and paying more money
Dianna Mwonderful people give extra attention
PARAMJIT NConvenient location for us and the service is always excellent.
TERESA LPutting a little oil on the Doorlatch would help on the u-haul truck, l was using the door was very to close. Otherwise everything else was Excellent !! Thanks for your Service.
DELOIS CEverything satisfied
EDWARD DThey didn't speak any English at all which made it very difficult. The dropoff location is a grocery store and when I called they said they were closed and they didn't understand me.
CYNTHIA PGreat staff
EUGENE MDrivers seat is damaged. Leans far to the left
Amanda LThe lady was very clear when she talk about the service she answered all my questions definitely I recommend the location
JUAN GThe parking lot is a little tricky. We weren’t sure where the dealership was but found it inside the grocery store; usual I suppose. The ladies were very nice and helpful. It took less than 5 minutes to drop off.
DAVID ZDropped off after hours. No contact with staff or inside the building. Parking lot was a bit cramped in dropping off the trailer.
ERIC HThey guys in the back were racist, soon as we entered they was keep coming from the back looking at me and my partner, they were going back to the kitchen area making monkey noises constantly than when I asked the girls If that’s normal they said no so they knew what they was doing
Kaylah SI was really satisfied with the service I received. Everything was top notched, I would use this service again, and recommend this to anyone who would need this service. Thank you, God Bless.
J PI had no issues with the location.
JENNIFER LKEEP DOING WHAT YOUR DOING
WILLIAM BI was after hours, so I had no interaction with personnel. But the drop-off went smoothly, and the place was clean and easy to access.
Patrick TNice
Evodio VVery professional staff fast and friendly service . Very convenient location . Plenty of room . And every thing you could think of to move with . I could go on and on about this experience but have to unpack! Thanks u haul ozark Missouri! Great job .
Randy GThe staff was excellent and even attached the trailer to our vehicle. The information given us was helpful, in that, explanations were given on trailer usage, function, and return procedure. Easy in and out rental. I will definitely use them again.
Ed GThey told me to leave it and they would check in tomorrow, so I did the self check in. This place is problematic if you don’t speak Spanish
Robert JTrue professionals with the extra touch of taking care of the customer!!! This location makes all other locations look like rookies - I’ve rented over 30 trailers from U-Haul and this experience is the best out of all of them! I will be back!! Thank you for caring and doing what is right for the customer!
Jeff PExcellent service 🤗
ANNA MTruck was not that clean. Was not filthy but did not look very clean. The back of it smelled like something spilled in it. I had to lay sheets down to put my stuff down. Just thought I would let you know.
DAVE CThe woman who helped us was very friendly & helpful. She answered any questions we had. I would recommend this location.
Brenda MThe Staff at Las palmas were very helpful I will definitely be back there when ever I need Uhal’s. Services thanks
Jesus HGreat people who made it easy unlike the marathon location in Joliet who made it impossible. Super thankful for the team at Supermercado Las Palmas!!
Jaimie JThe staff went beyond to make sure we were all safe hooking up our trailer and went over all the safety features.
Mary GI was charged 40 extra dollars. This makes no sense as I rented the uhaul for 24 hours, not miles. I also left extra gas in and this did not matter.
Sara WGreat customer service. she was very nice and explained everything very well.
Ashley DKeep up the amazing work!
Chase DVery pleasant to deal with unfortunately I did have 1 issue I reserved an appliance dolly and they didn’t have one , so it made it a challenge to complete my task, however we managed. But good customer service overall
Jesus HThe car transport had a flat tire and they had not air compressor. I had to try to pump it up with my car emergency. Truck engine lite was on and it resulted in a very scary drive ( no power). I also had to drive 2 hours out of my normal way to rent the truck when there were trucks closer to me and at that fox valley location I ask for. I know becuuase I drove by it on my way out of towm
Paul JI did find some missing anchor hooks inside the trailer I rented which made securing items challenging.
Mark SGreat people
Ryan DService rep was fantastic
EUGENE M