Customer Reviews for Surface Prep Supply
(U-Haul Neighborhood Dealer)

91 reviews

2 US Hwy 17 92 N   Haines City, FL 33844

(863) 852-1629

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(863) 852-1629

2 US Hwy 17 92 N
Haines City, FL 33844

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rafael L. 
Rating:
5.0

Customer did not leave a comment.

HOLLIE W. 
Rating:
5.0

The address if you search for it in google or use your gps is very complicated, it will send you to another place!

Alirio V. 
Rating:
5.0

Excellent services.

Alcides V. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great team preparing our rental equipment making checkout a breeze...

KEN B. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

Customer did not leave a comment.

GARRY W. 
Rating:
4.0

Customer did not leave a comment.

Val G. 
Rating:
5.0

Customer did not leave a comment.

ALLAN G. 
Rating:
5.0

Customer did not leave a comment.

RICKIE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

RADAMES R. 
Rating:
5.0

Great customer service!

Tara Z. 
Rating:
5.0

Customer did not leave a comment.

AGNES R. 
Rating:
3.0

Should inspect the vehicle gas & meters. Gas was on 1/4 when cranked but went down to empty when start driving.

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

Jezenia A. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
3.0

did not receive the Dolly but still was charge for it, location has poor cell phone signal, very frustrating trying to obtain and return truck

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Scot C. 
Rating:
1.0

There was no Dolly and only a 1/4 tank of gas. Cost me more time buying a dolly to do the job. Then charged again on top of the original quote. Never again.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl K. 
Rating:
5.0

Get newer trucks

ricardo G. 
Rating:
1.0

Truck was in terrible condition. I ordered a dolly, an appliance dolly, a utility cart and 6 dozen furniture protectors. None of the equipment was in my truck when I picked it up not was the equipment even available for my move. No one even attempted to contact me and tell me this information or offer a solution. This caused massive delays and resulted in me having to rent the truck for an additional 24 hours because the lack of the proper tools severely hampered my move. Extremely disappointing experience with this location and Uhaul in general.

Ben M. 
Rating:
5.0

Thank u for smooth experience

Brian V. 
Rating:
5.0

Very friendly people I will definitely be coming back

John G. 
Rating:
1.0

Before charging an unauthorized after hours fee, inform the person to make sure the funds are available. Dishonest.

EMMANUEL O. 
Rating:
5.0

N/a

Karla B. 
Rating:
3.0

Customer did not leave a comment.

Zinnia M. 
Rating:
3.0

This placed charged me 21 dollars for no reason. It was a 24 hour drop off. I will be calling you to find out why.

Alberto V. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

The truck needs some serious work. The inside was an absolute mess. The inside of the cab had sand and debris. The door panel and front dash on the passenger side was coming apart. The back of the truck was not cleaned out prior to our use. The side of the truck on the passenger side was severely damaged. I would definitely not recommend this location for rental.

Donald F. 
Rating:
5.0

Keep up he good work

Francis H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Better communication and customer friendly

albert B. 
Rating:
5.0

The location and customer care were excellent, however the service from uhaul was not acceptable. I was over changed without being contacted. I had to be making calls to get clarification in order for issue to be resolved. Still awaiting refund.

Donna E. 
Rating:
1.0

Customer did not leave a comment.

MICHAEL DAVID C. 
Rating:
5.0

All The time they are excelente I going to keep rent here

Luis Angel P. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo G. 
Rating:
2.0

Prior to sending a car trailer that is going from Florida to New York it should have been inspected for safe tires. As a result of U-Hauls negligence we had a tire blow out on the car trailer. When the U-Haul Road side service company got to us they said they had to change all the tires because they were unsafe to travel on. A VERY BAD EXPERIENCE

Alphonse M. 
Rating:
1.0

The hose to the radiator came off the radiator while I was driving. The truck was overheating and I pulled over on the side of the main road. I lost all of the coolant to the truck. I called this location and they gave told me to call another number for roadside service and they gave me the wrong number. Once I got the correct number for roadside service I was on hold for over 30 minutes. I eventually unloaded my car from the trailer I was towing and drove my car to the nearest auto shop and bought 2 gallons of coolant for the uhaul truck. I reattached the hose to the radiator and put the coolant in. Made it to my destination without it overheating. Will NEVER rent from this location again!

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Nelson I. 
Rating:
4.0

Please text a better address for this location to future UHaul users.

Shari S. 
Rating:
5.0

Were very accommodating and easy to deal with.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Very nice and helpful people.

Edward F. 
Rating:
5.0

Had a new trailer it was perfect

John Y. 
Rating:
4.0

Make reservations a little less time consuming

GERALD W. 
Rating:
3.0

Customer did not leave a comment.

Ralph P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
1.0

Horrible customer service I was sent to no where

evelyn T. 
Rating:
5.0

Thanks

Gloria H. 
Rating:
3.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Jan V. 
Rating:
5.0

Easy breezy! Thanks for making the "chore" of moving easier. Surprisingly, our final "pile of stuff" filled a 15' truck!

Joseph M. 
Rating:
5.0

Just treat them like me. Very Happy

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

They don't have minivan, Only truck

Victor Y. 
Rating:
5.0

A little better communication on the return time because I received a text that said 9:25 am and on the contract it said 10:14 am and I received the text at 8:42 am which made me rush thinking i was late which i was not as per the contract! Other than that it was perfect!

Angelo R. 
Rating:
5.0

They were Great!

Micheal P. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

This is a 24-hour drop-off site, which is a real plus. I dropped the trailer off after-hours on the day it was due back. Unfortunately, I didn't read the fine print on the contract, which said that I needed to report the return with my cell phone. I called the site the next morning immediately after they opened to verify the return. Sadly, they still charged me $20 for an extra day, even though the trailer was on their property when they opened in the morning. This felt to me like a cheap shot and shameless money-grab. Lesson: read the fine print on your contract!

Robert B. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

App does not work correctly

Kenneth F. 
Rating:
5.0

Uhaul's online system was having issues and it took an hour to pickup a trailer I had already done express check-in on. Was very frustrating for me and the guy who was trying to make everything work.

Cindy S. 
Rating:
5.0

Best place to rent a truck costumer service experience excellent

Anthony M. 
Rating:
4.0

Nice and friendly people. Thanks all for your help.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Moses O. 
Rating:
3.0

Trailer was not hooked to truck, gas was half a tank, inside truck was dirty.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Customer did not leave a comment.

Sujan T. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

Customer did not leave a comment.

Kirk L. 
Rating:
1.0

The truck had sheets from the last person who used it. They didn't do a walk through of the truck before renting it to me.

Alexandra B. 
Rating:
3.0

They couldnt find the keys when I came to pick it up because they where still in the drop box from the prior renter. It hadn't even been cleaned someone spilled a pop in the cup holder that ran into the holder and onto the floor, it was all gummy.

Dewey M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
3.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

I did express checking the day before, and when I got to the location I waited for over an hour, the guy had to do everything over again more than once, he kept saying he didn't know what was going on. They didn't have one of the equipment I requested, even though I called the day before twice to confirmed, and I made the reservation a week in advanced.

Yusniel C. 
Rating:
4.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Nothing, real good understanding people, and the 24hr drop off is fantastic.

Rodney F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

They are doing it all They are fast , effectively, courtesy, friendly,

catharina T. 
Rating:
5.0

I would suggest better maintaining your vehicles for your customers I believe next time I leave to go with Penske or Budget.

Mark D. 
Rating:
5.0

The pick up went smoothly. The parking lot was large and unobstructed. The box truck performed well over the road.

anthony P. 
Rating:
4.0

Customer did not leave a comment.

Tomas A. 
No reviews have been submitted for this location.

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