This location had great service 1
KENYADA T
Customer Reviews for Surplus Funds Agency LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tanya was very sweet and helpful. I enjoyed meeting her.
Carol RThe lady that helped me she was real nice, great customer service.
JAMEKIA FDrop-off location was a pain in the butt
paul fI had some problems with the air working while i had the rental. There were times the air wasnt blowing.
Michael HCustomer service was great and stress free.
Bobby MNothing
Annie WI did not take the truck off the lot because a dolly was not on the truck when I got there to get it
Michael HDid not include the appliance Dolly or furniture pads I requested and never responded to my questions and concerns about it. Returned the truck and told them it was useless without the dolly and still got charged. Will never use this location again. Wasted my one off day with the runaround nonsense. Avoid.
Paul AMake online renting and checking in easier to navigate
Jason DI was very pleased with the service, but I requested a van and got a truck. It worked out but was less mobile
Derrick TIt was relatively smooth experience to use the mobile app. I used mobile pick-up and drop-off. Representatives were very helpful both by phone and live chat. My only gripe was that the Dashboard of the app would randomly draw black page and I would have to restart the process of checking-in and mobile return. Hopefully, this could be fixed with a future app update.
Yuanyuan SFind a better way for customers to receive the key and also giving the customers equipment when asked and paid for
JaBria SWaaaay too many hoops to jump through to rent a u haul!!! You need a real live, flesh & blood human being to handle renting a vehicle. The dolly I requested was NOT there… The back of the van was NOT locked… We will NOT do business with u haul again…
Betty WThis was the absolute worst. We were scheduled to pick up our truck at 8 and when we got there business was closed. This location was literally the worst part of town. Long story short, took us TWO hours to get the truck. I have filed a complaint with UHaul. Holding for a refund. It was the worst.
PAIGE C