Customer Reviews for Surry General Store LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Surry General Store LLC

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ISAAC R. on

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Return agent called after we dropped off the vehicle to claim we had caused a ding in the driver side door. We caused no such damage, nor was a customary walk-around check performed at either pick up or drop off location. While we did purchase insurance, and would gladly accept responsibility had we caused any damage, to be accused of such after the fact left a seriously bad impression. Won't be dealing with the Surry rental location again, and will seek other options in the future.

Sean G. on

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Pete and Pam great to work with...will definitely rent from them again and tell my friends.

Jordan C. on

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RICHARD B. on

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Jeannine H. on

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Jill A. on

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Thanks so much

Annemarie M. on

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Daniel M. on

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The truck was in good shape. The owner Pete was a nice guy. But I was overcharged for the rental. I called to have it fixed but it has been over 24 hours and I haven't received an email that it has been fixed and money returned. Also, when I first showed up to rent the truck, Pete just assumed that I wanted extra insurance and billed me for it and then had to cancel the bill when I said I didn't want it anymore. He had to call a supervisor or help desk to do that which took more time. The experience was not as seamless as I am used to with other Uhaul dealers.

steve b. on

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Uhaul messed up our truck location and we ended up having to drive an extra 16 miles, costing us time and money. When I tried to get mileage compensation the manager said via email that he couldn't locate our order. Not renting from uhaul again.

LAURA S. on

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Very helpful and always accommodating.

Dick L. on

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john o. on

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Lou L. on

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ann T. on

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Pete was so friendly and helpful. After returning from my very long drive it was great to have such a welcoming place to return my uhaul.