Both tires were worn and blew out. Someone should have noticed the worn tires. I would like to be credited some percentage of my fees due to the two delays I experienced. I had to get two hotels due to the delays in my travel. One of which caused me to encounter a snow storm.Dennis B.
Customer Reviews for Surry General Store
(U-Haul Neighborhood Dealer)
Surry, ME 04684
Services at this Location:
- Mon-Fri: 7 am - 4 pm
- Sat: 7 am - 3 pm
- Sun: 9 am - 12 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.Nick T.
Customer did not leave a comment.STEVEN S.
The first moving company that was recommended to us by Uhaul did not show up with the container, even though we had connected prior to the date by phone, and would not call me back. I then reached out to Surry General Store, and Pete was amazing! He came to the rescue at the last minute and delivered the container the same day, and saved me from having to rebook my flight home. Bill JenkinsWilliam J.
This was the only place locally to rent a van to pick up some furniture so I fully appreciated the availability. I wish I had been asked to upload pics of my license and me ahead of time as I thought my phone battery was going to die during the check in process! I also didn't know where to leave the key at the end, but I left in the truck and called the next day, and the guy was really nice about it. Thanks for making this available anytime!Polly W.
clean the dashboard and steering wheel - make sure the vehicle is performing correctly (it wasn't)Ralph M.
Customer did not leave a comment.STEPHEN L.
Customer did not leave a comment.CARL W.
Customer did not leave a comment.EDWARD K.
Customer did not leave a comment.ELIZABETH N.
Customer did not leave a comment.Bridget G.
Customer did not leave a comment.RICHARD M.
I order a10" truck but got a 15' and was charged more. The people are great it's the managements decision to be above the client. The pass experience has made me wonder if I reserve a truck will I get it. I always have a plan B when I use U Haul.OMAR G.
Nothing!! The whole experience was awesome!! Thank you to everyone at U-haul, and to Jill who delivered our u-boxes and came back after them after we emptied them. Jill is awesome!!! Really takes pride in her work. Bruce & LindaBruce M.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Arthur M.
Customer did not leave a comment.jeffrey L.
Pete at the store, and the helpers he arranged for were terrific! Friendly, helpful and supremely competent. We highly recommend.ALEXANDRA P.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Russel B.
Make sure vehicles have windshield washer fluidGregory L.
Pete and his staff went over and above to help us with an extremely challenging move that lasted 4 months. I simply can't thank him enough. Sincerely, Lisa B.Colin M.
all very well handledBarry C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.David S.
Improve customer service training, online reservations are not correctâ€¦.we asked for Auburn location and weren't told Oxford until day before pick up!!!! Better maintenance on the trucks! The side mirrors were loose & wouldn't stay in one place, kept moving every time we took a turnâ€¦.never will use UHAUL again!!!!walter M.
The service on both ends of our move was great. Our container did disappear for several days showed up with everything intacted. I promptly received a refund for the 7 lost days. I would definitely use UHaul again.Lynne W.
Very good service. Helpful staff. Easy pickup and delivery!Geoffrey H.
Nothing to do with pick-up location which was great, but overall experience was terrible. Reservations were made far in advance and truck provided was not what we ordered and much bigger. We had no choice but to accept it as we had flown to the location to pick up my elderly mother and drive her to our home within a set timeframe. While the UHaul representative said the larger truck was an â€œupgrade at no costâ€, it was not what we wanted, reserved and was more than we should have been driving. This forced truck put our family in danger and was unacceptable. I know Uhauls rentals are popular and in high demand, but this lack of safety made the experience harrowing and it is unlikely we will rent from Uhaul ever again.Alexander H.
Customer did not leave a comment.Melody K.
The folks at Surry General Store were very easy to work with and made the process quick and easy.Mike S.
Customer did not leave a comment.Bayard B.
I reserved a truck several weeks in advance, the day before my move I was notified this truck was not available and the nearest one was almost an hour out of the way for us to go pick up. I was not offered any help to bring the truck to the original location I had reserved it for, and nothing was taken off my bill for the inconvenience. I did not feel this was good customer service.Russell P.
Customer did not leave a comment.Michele C.
He was very helpfulRobert B.
Quicker in and out--particularly for something as simple as a trailer. Better signage about where to return items Ability to get information without feeling like one is interrupting the customer who is taking forever at the counterThomas M.
Customer did not leave a comment.Geoffrey H.
Customer did not leave a comment.DIANA J.
Pete and Surry General Store are excellent! I had a much better experience on the back end of this move than I did on the front end in Indianapolis.Michele C.
Customer did not leave a comment.Sophie D.
not one thing...all went very well.JAMES H.
Customer did not leave a comment.Jane M.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.JANET D.
Customer did not leave a comment.Linda V.
Surry General store us the best for uhaul and lots of other needs. The owners are great folks and very helpful.KERRY H.
Wonderful owners you are fortunate to have themChristopher T.
Customer did not leave a comment.TIMOTHY R.
This location really ought to have a completely new system because what could have been a 5 minute transaction turned into a 25 minute transaction. The guy had to use his phone, to make everything happen. Won't be going through that spot again.JAMIN K.
Customer did not leave a comment.Dana M.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.JASON B.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.George P.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.Charles R.
I would like to complement U-Haul on its pricing and billing. It is so nice to see that when you offer a daily rate, the actual bill is the number of days times that rate, with no hidden add-on items. While this should always be the case, it rarely is. Thanks for being an honest company!Lawrence L.
Customer did not leave a comment.DONALD H.
Customer did not leave a comment.GAIL R.
In and out in about 30 seconds. It's not supposed to be this easy. Great experience!WESLEY H.
Place was busy and understaffed.James L.
Easy as pie and quick pick up and drop off. Email communication was great. Wouldn't recommend anything to improve at this time!HARRY V.
Customer did not leave a comment.Leslie D.
Customer did not leave a comment.Douglas H.
Customer service at this location was excellent.Mark S.
Customer did not leave a comment.Samuel S.
Customer did not leave a comment.Victor M.
Customer did not leave a comment.BRIAN S.
Thank you Surry General Store for making our return super easy and even funny. We appreciate your store and service.Courtney O.
Customer did not leave a comment.Becky J.
Customer did not leave a comment.SCOT B.
This has been the absolute worst experience! Not only was Pete, the owner of the Surry Maine location, horrible - so was Ray of the Brunswick location who was called to provide â€œcustomer serviceâ€. Both men were completely rude, condescending and I believe both were sexist. My Uhaul box was not delivered, as contracted, and both men made it seem as if it was my fault even though I did everything correctly on my end and had documentation of both. My uhaul box was to be delivered but due to an error in the system, I had to drive 1.5 hours to the Surry location in pouring rain, unload my box into a uhaul truck, drive it 2 hours to the contracted delivery address - and then Pete insisted I return the truck that day... it was an additional 12 hours of moving when I thought all bases were covered. I would appreciate a call from someone in the corporate office - as I have major complaints about both Pete/Surry ME and Ray/Brunswick ME. I have never been treated so badly - and there was zero customer service. I do NOT recommend this service or this locationAbigail R.
The Uhaul manager at the Surry general store stated I should say something about this double amount bill.Ron W.
Our box was in bad shape from the beginning and the destination Uhaul place said they would destroy it, not use it again. We were also overcharged at arrival but the matter was resolved.KAREN D.
Customer did not leave a comment.Neal K.
Rental location could have stated specifically exactly what the total charge was. It was not clear where to find the total charge for the rental unit in the on-line contract.Victoria D.
Nothing it all went very wellEVELYN K.
The gentleman that sold it to me did not tell me how much he was charging my card for. Signed me up for 24/7 truck share and never said anything about it or how to use it. When I got the truck the cup holders were full of sugar yet charged me a cleaning fee. Will never get anything from this location again.DONNA JANE N.
Customer did not leave a comment.Teresa H.
I've known Pete and Pam for years and he did not disappoint me when I needed help renting a van. He did go above and beyond. That's why we'll always be friends. Thank you Pete and PamGARY K.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.MARIAN B.
Customer did not leave a comment.Sandra R.
Customer did not leave a comment.Jeff K.
Customer did not leave a comment.david K.
Customer did not leave a comment.JEFFREY S.
Customer did not leave a comment.Bob R.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.shane L.
Customer did not leave a comment.Christopher C.
Could not have been easierJEFFREY S.
Great experience. Very friendly and competent staff came to wrap our breakables and load the container for us. Timely drop off on the delivery end. Good notifications by email. Very smooth process. Would use uhaul for this service again. I would recommend them in a heartbeat!Debra B.
Customer did not leave a comment.Bruce C.
It took us two hours to get the key to a truck that we had reserved and paid for. The owner was in the hospital and the co-owner had no idea of what to do. The website gave us a number to the co-owner as a reference. She tried calling the district guy who was out doing other errands.Daniel R.
The website was problematic for the user. The location owner was a terrific help at completing the transaction.WILLIAM A.
We rented a uhaul at the Surry General Store for a 1 day rental. At this point in time, we have been charged 730.74 for this one day rental. We have reached out to the Store more than once with no response back. We will be contacting our attorney first thing in the morning!Corey B.
There is no need for improvement at this location. Already as good as it can get, thank you.Adam G.