Customer Reviews for Surry General Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Surry General Store

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MARIAN B.
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Sandra R.
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Jeff K.
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david K.
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JEFFREY S.
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Bob R.
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Scott R.
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shane L.
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Christopher C.
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JEFFREY S.
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Could not have been easier

Debra B.
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Great experience. Very friendly and competent staff came to wrap our breakables and load the container for us. Timely drop off on the delivery end. Good notifications by email. Very smooth process. Would use uhaul for this service again. I would recommend them in a heartbeat!

Bruce C.
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Customer did not leave a comment.

Daniel R.
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It took us two hours to get the key to a truck that we had reserved and paid for. The owner was in the hospital and the co-owner had no idea of what to do. The website gave us a number to the co-owner as a reference. She tried calling the district guy who was out doing other errands.

WILLIAM A.
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The website was problematic for the user. The location owner was a terrific help at completing the transaction.

Corey B.
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We rented a uhaul at the Surry General Store for a 1 day rental. At this point in time, we have been charged 730.74 for this one day rental. We have reached out to the Store more than once with no response back. We will be contacting our attorney first thing in the morning!

Adam G.
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There is no need for improvement at this location. Already as good as it can get, thank you.

William S.
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The online check in is horrible. We were at the location, and because it was a small town there was no cell service. Whenever we got through to the next page it said we weren't there. I cannot stand using uhaul.

Larry F.
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Customer did not leave a comment.

Callie F.
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No one was there to help and I had to flag a random guy to help me .not sure how you expect us females to get that darn hitch off without a jack

Greg C.
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Arrive early and spend some time in the General Store! They have a wide and eclectic inventory!

KELLI T.
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Customer did not leave a comment.

Charles B.
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Make the checkin software more robust in order to speed up the process... this was the only hiccup... the dealer had to enter the info manually since the scanning software was not working.

Charles H.
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Upon return it was a little confusing where to park

Michael V.
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The website was not at all a good experience which was not this dealerships issue, but that piece was completely messed up. This location tried hard to make up for that inconvience.

Jeremy S.
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Great to rent from

Brett H.
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Pete and his wife were very friendly and helpful during the entire process. I would recommend this location to everyone.

beth R.
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Matthew O.
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Frank P.
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Pete was the best. Very helpful in advising the best way to get all of our containers unloaded within the restrictions of our area. We would definitely use his services again.

Frank P.
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Pete from Surrey General Store was such a humongous help. He set up everything and while very busy, delivered on time and was a great help in advising best ways to get unloaded within the restrictions of our area. We would use Pete again and can't recommend him enough.

Albert S.
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The owner, although on site and witnessed my return with it a spoken word. Maybe that's normal for a New Jersey transplant. It certainly is not the Maine way!

Doug M.
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Really nice people. Good location. Reliable service.

Jeffrey G.
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Person who greeted me was extremely judgmental for no apparent reason and presented an extremely hostile attitude.

Susan C.
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Karrie P.
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Kody B.
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Very expensive lots of hidden expenses

Baron C.
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Everyone went above and beyond to help us! Thank you all!

Robin H.
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From the beginning it was a real pleasure working with Pete at Surry General store. Every detail exceeded my expectations and I would strongly recommend UHAUL at Surry to my moving friends. Bob

Eric G.
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The storekeeper is very friendly and helpful

John S.
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Robert H.
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anita K.
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Pete at Surry General Store is awesome! He's a one-of-a-kind gem! A true gentleman with a heart of gold. He goes above and beyond to help you with whatever you need to make your move go smoothly. I highly recommend Surry General Store if you're looking to move and need U-Haul services.

anita K.
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Anne D.
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Michael C.
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CHRISTOPHER A.
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All went well.

Susan M.
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jim G.
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Nancy C.
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Richard S.
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Best place ever...

jarrad V.
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The nicest and best service

phillip M.
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the service was excellent.

Robert W.
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Ken W.
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Peter D.
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Pete is so helpful and accommodating. I was able to pick up the truck on Sunday morning!

Marc J.
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Great service. Great uhaul dealer. This is by far the best dealer I have ever worked with. Thank you.

Derick G.
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The place was closed, but online return went well.

Nancy C.
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Will use them again for sure

Catherine B.
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Gentlemen was great as always.

Robert W.
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Very knowledgeable and helpful customer service!

zach H.
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I returned on a Sunday and the business is closed which is fine. I disconnected the trailer and all went well until i tried to do an after-hour return via the uhaul website which sucked. After calling uhaul and being transferred to 3 different people i was told basically to figure it out on my own. After sitting in my truck for 30 minutes creating an account and refreshing and restarting the website multiple times I finally got it done and over with. Hopefully i never have to rent a trailer again...

James B.
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The Surry franchise was helpful, flexible, responsive. An asset to your brand. The Moving Help provider in Wisconsin was also flexible...

Paulina C.
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Charged us a $20 after hours drop-off fee when the website says 24 hour drop off with no mention of a fee. Also charged us a $100 cleaning fee when we had swept out our truck. I will never use UHaul again.

David P.
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Donald P.
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dana M.
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Peter was extraordinarily helpful

Eugene W.
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Robert L.
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Rick H.
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Alexandra K.
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Have used company many times and will continue to do so.

philip D.
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JAMES D.
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John R.
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Lynda M.
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aaron C.
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I have rented at this location twice in the last 24 months. Both times I had to wait an hour or more because "the online software had issues". Regardless of the source of the problem (the computer operator, the software, the connection, whatever) I will not rent from this location again. The price and vehicle was great each time. The repeat of waiting an hour or more on this "second chance with U-Haul" made the experience one that I do not wish to repeat.

Mike M.
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MARK A.
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Stephen R.
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Carolyn V.
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You are doing just fine. Thank you!

Robert J.
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Wim S.
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Iiro H.
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This location is great. U-haul website not so much. This location can assure me that I will have the truck I want when I want it. I wish the U-haul website could also give me such confidence. Moving can be stressful enough as is, without having to worry about where/what kind of truck one might get. Not the first time this uncertainty has happened with U-haul. Will probably try Penske next time to see if they can guarantee a truck/time/location.

Andrew C.
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john H.
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Scott W.
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Tyler B.
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Terry B.
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Lois K.
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Everyone was very helpful and accommodating.

Alexandra K.
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Hugh N.
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Nothing. These people are great and the location served a large area. There was just enough milage allowed to make it. If I had to make a side trip for gas or a partial pickup, I would have been over the allowed milage.

morris L.
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It was perfect. I have used U-Haul over the years and it's always been good service and clean trailers.

kelly F.
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Nothing

fred C.
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Customer did not leave a comment.

marie G.
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Rob M.
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The location was excellent. The reservation was changed to a location out of the way for me by someone other than location. The original location and I straightened it out.

Jacob D.
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Bonnie H.
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Bruce F.
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I think the shipping cost could be lowered for better customer satisfaction.

Dean S.
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becky W.
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As always, Excellent customer service

Alfred S. | Overall Experience |
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N/A

Katherine T. | Overall Experience |
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We had a great experience at the Surry General Store. Good communication, easy to work with, flexible.

Grace J. | Overall Experience |
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Very helpful customer service!

No reviews have been submitted for this location.

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