Customer Reviews for Sutro Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sutro Self Storage

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chaz R. on

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I returned the truck after everyone was gone.

cory W. on

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Doris is awesome !

Ron M. on

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Mark C. on

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Angelique B. on

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Update your computers so your system doesn't mess up the customers information. I gave a cash deposit and because of your system I have to wait 48 hours for my card to receive the payment. You don't wait for payment, why should a customer wait for a refund.

charles W. on

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U-haul needs to pay attention to what the customer has rented. I get a phone call on Monday, from u-haul, saying I have to move the truck and trailer because that location didn't take trailers. This isn't a mistake the customer should fix. I was told to take it there, I did, now it is out of my hands. I ended up NOT moving the truck.

Jack R. on

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Drucilla G. on

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Carol L. on

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Service was great and representative was very pleasant. I’d use this location again.

john S. on

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Kathy W. on

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Brandon P. on

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Dorris is amazing and a lifesaver. I would add additional stars for her if I could. She assisted me at every step of the way and went out of her way to assist me.

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The lady working was so nice, she was so nice and was pleasant to talk with. We went to this location even though it was further from our house because we looked at reviews from the closer location saying DO NOT GO and I'm glad we didn't. Wonderful service!

Frederick K. on

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MICHAEL W. on

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Staff was helpful and very accommodating. Will be back next time I need to rent a truck!.

Lisa O. on

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Linda B. on

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Great air conditioning in truck

Elizabeth W. on

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Great lady who helped us.

LOGAN B. on

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The people here are very friendly and knowledgeable. They take the time to carefully explain procedures and requirements and willing to help with any issues that may come up. The overall condition is clean and safe. I'm very satisfied and will use this location again. Thanks.

Donald H. on

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Make sure terrible are maintained and reservations are available where scheduled.

DAVID C. on

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patrick H. on

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Have truck washed and cleaned.

ANTHONY H. on

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Nothing Doris was wonderful!!!!

Jera S. on

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Jerry L. on

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all went smooth except the pick up time on said 9 AM and a later text said 10AM.

Cary D. on

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excellent fast and efficient

Dave H. on

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David G. on

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Dallas M. on

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Myah Y. on

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Good service And a very nice owner !

Mike H. on

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John R. on

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David S. on

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Annette P. on

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Everyone associated with Sutro Self Storage have been wonderful to work with. Thank you to all the ladies who assisted my husband and I on our recent move!

John R. on

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Gary R. on

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Robin S. on

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Amazing experience! I would recommend to others :) Thanks, Robin

Barnie E. on

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Chris R. on

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Doris at Sutro Self Storage was very friendly and helped make our moving experience much easier.

TIMOTHY L. on

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The lady was the nicest person ever very good customer service and she was always a peach!:) I will always use this place in the future. Thank you for your help!!

KRIS H. on

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Loved Doris.

John W. on

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Outstanding support and very helpful

TIMOTHY L. on

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Your customer service was excellent. You were a very nice lady and very polite. Thankyou for the exceptional service will definitely do business with you again..

TODD C. on

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the clerk is the only person at this site and was very polite and courtesy. I would recommend her to any of my neighbors that have need of moving equipment.

DAVID W. on

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Doris was great. We went to her again because of our previous experience with her - even though there was a closer location. Dave W.

JARED R. on

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The lady at the front desk is super sweet and was very helpful. I loved her customer service she rocked it in my eyes i would recommend this place to anyone just because i was treated like a friend and another person

MARIE B. on

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JOHN C. on

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LAURA S. on

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DIANE G. on

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Tooo much dust/dirt in units

JOHN A. on

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DOUGLAS B. on

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Could not ask for a better person to work with.

MICHELLE H. on

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Doris was amazing!! So sweet and very helpful. I will work with her again.

PAMELA W. on

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I was treated very nicely. The Woman there was very personable and friendly. She very pleasant.

JAMIE G. on

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Bryan P. on

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Michael S. on

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John A. on

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Excellent service and very proficient --agent had everything ready--very smooth

MICHAEL S. on

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Doris did an amazing job helping me with the truck return and the storage unit provided.

ALMA M. on

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Greg C. on

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I used the vehicle on a Friday and was charged the weekend rate I believe I was over charged for the use of this vehicle I may never rent from Uhaul again.

jody B. on

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Michael C. on

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CEDRIC W. on

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WILLIAM H. on

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Susan C. on

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I should have worked with Doris at the Sutro location from the beginning of my moving experience. I think your 800-uhaul was a joke and it just made me more upset everytime I tried to call them. They not only lost my reservation which I made 6 wks in advance, they had me going to Sacramento and back to Nevada when all I wanted from the beginning was a local rental. Thank goodness for Doris. She took matters into her own hands and finally did the booking. My confirmation number from the U-Haul in Carson was never on her screen. I think the kid in Carson screwed up and was upset with me because I didn't want to rent from him. Did he loose a commission??? That is probably why my confirmation was never found. I will never do business with U-Haul again and believe me, my friends and family know what my feelings are with this matter. I will tell them to go see Doris at the Sutro location and not deal with the dummies anywhere else especially the 800 number.

JOHN R. on

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DAVID W. on

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Doris was very friendly and helpful and even came in early to accomodate us.

MICHAEL W. on

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BRADLEY L. on

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MARISOL G. on

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JOANN F. on

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Excellent experience with the office person at this location. Very friendly, clean atmosphere. Would highly recommend this location to a friend.

WAYNE V. on

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Robert F. on

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Great experience. Very friendly and professional staff.

Tiffany T. on

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LORI V. on

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David S. on

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Doris is wonderful! We would definitely recommend AND use the Dayton Sutro U-haul again and again.

Pam E. on

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Would recommend to all friends and family.

GARY B. on

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MICHELE O. on

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VERY NICE AND FRIENDLY OWNERS

MARKA T. on

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Clay G. on

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ABSOLUTELY NOTHING. I WAS MORE THAN SATISFIED WITH MY RENTAL. KEEP UP THE GOOD WORK. C.G. DAYTON, NV.

RICK W. on

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Stop nickel and diming the public. $19.99 a day/ plus .85c per mile. What a joke. I went 20 miles and it cost memore in miles than the rental. $1.00 for pollution tax. What a joke. I will definitely look for Ryder next time . Sorry Annoyed patron

ALICE B. on

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the lady was so nice we would go back to her thank u

ELIZABETH P. on

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We dropped off the uhaul after hours, but it was convenient and easy!

SHANE A. on

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The service and equipment were excellent. The people are outstanding. Thank you for this opportunity to give feedback.

KRISTY R. on

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Doris and Ken are fantastic ! They had the trailer ready to go when we got there to pick it up. We had a storage unit at their place for a couple of years...and when we got the word that we would be moving, they couldn't have been more accommodating. We would proudly recommend their facility and them to anyone. Five stars, guys !!! From Kris and Kim

MANUEL S. on

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BRADLY B. on

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I originally was going to drop the truck off in Carson city but I did not care for the hot springs spas place or their staff

GALE R. on

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No one on duty to disconnect the trailor and I had to do it myself. That is not acceptable to myself as a customer. The rest of the service was done well.

MARY ANN M. on

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The agents at this location were wonderful, extremely friendly and accomodating. We have been to the location less than a mile down the rd, to the west and they had been unhelpful. Will always use Sutro Storage from now on for our uhaul needs.

THERESA T. on

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KEN D. on

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Ken D. on

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LAURA B. on

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Paid way too much money for a truck that was in poor shape with safety issues. "Comfort ride" is false advertisement for your trucks. When taking a truck long distance, your people should at least make sure that the brakes are working properly, the windsheild wipers are in good condition and the heater fan works for people who have to drive through 7 degree weather over mountain passes! Spent way too much money to have to suffer with a rig like that. On the flip side, the folks that we picked up the truck from provided good customer service and the man that we dropped the truck to was very apologetic and sympathetic for our discomfort. We gave the truck back with more gas than when we got it and gave it back early too. Next time, I will definately be checking into the other companies. I have two more sisters left to move home to Oregon and will not spend that kind of money for less than excellent trucks.

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