Customer Reviews for Swansea Parts Co
(U-Haul Neighborhood Dealer)

Rating:

4.0

This was not the location we selected for the pick up. We drove by several U-Haul facilities to get to this one. It was much less convenient. I understand logistics, but there's got to be a better way.

Rating:

1.0

Fuck your service.. you ripped us off on the mileage..

Rating:

3.0

Over charged

Rating:

3.0

They were closed when we dropped it off so we never really spoke with anybody just did with what the 1-800 number of people said do drop the key

Rating:

5.0

Continue offering great service and selection as you do everyday.

Rating:

1.0

First I got over charged by 20 dollars. Then I was told that I returned it late and got charged another 20 dollars. When called about the issue I was told I would receive a refund and never received a refund. I have called a few times and this still has not gotten taken care of . I am a loyal u-haul customer but after this I don't think I can use this service again and I will spread the word on social media about this as well.

Rating:

5.0

Very good service love it 😀

Rating:

5.0

The uhaul leaked in the back and some of my stuff got wet And the person the used it before me left it on empty The truck drove and sounded like it hasn't been serviced in a long time

Rating:

3.0

Make sure gas is in the truck

Rating:

5.0

I did not have any issues with the uhaul pickup at Swansea parts co. However, I was supposed to pick up the truck at B&E Trucks LLC, 2018 Charleston Hwy, Cayce, SC 29033. I didn’t receive a confirmation call the night before. I called the store with no answer and then spoke to 2 uhaul agents who checked my reservation and assured me there was a truck ready for me to pickup at the location at 8am. There was not a truck for me and I never received a call from the location informing me they did not have a truck.

Rating:

1.0

Was charge for extra mileage when I had to go a hr to get it and had to drive a hr back. When return the lot did not have space to turn truck around so we had to drive around the block which cause use to go over.

Rating:

5.0

Service was good

Rating:

2.0

Cashier was tweaking. Hate to see it. He changed my drop off location even though I told him I wanted to drop off in Rock Hill. Was very unhappy to have to drive to Charlotte instead.

Rating:

5.0

Allen was very helpful at all times. I would highly recommend using this location!

Rating:

5.0

I originally did an online order for another location. They gave my truck away. I was called an texted a new location. When I called to confirm they had no order for me. Another text came with another location. I called to confirm they also had an issue, but they were willing to try and help. When I got to the location the online pickup would not work. The man ended canceling the order and entered another like I just walked in. I will never use any part of the online system again. It was a very frustrating experience. I would definitely use the Swansea parts co location again. They were very helpful and that was much appreciated.

Rating:

5.0

Nothing

Rating:

2.0

No one answered the phone I had to drop it off Sunday around 10 am called number several times so I drop off and took pictures for proof of delivery but didn't get a receipt

Rating:

1.0

Inform employees NOT to respond, when asked a ? about the almost flat tire... "It's not my responsibility. Call 1-800-UHaul." Rude!!!! (after filling this tire with 40 lbs of air.) Steering and transmission in very poor condition...dangerous, in fact. We abandoned this truck, for safety reasons.

Rating:

1.0

The guy was rude did not offer to hook up the trailer or anything.

Rating:

3.0

No explanation of the equipment and do's or don'ts. The left side brake/running light was disconnected and not working. No inspection process prior to leaving the location.

Rating:

5.0

I would come back there again they were very helpful and very nice

Rating:

1.0

I would not go back to this place.

Rating:

5.0

Please have dogs behind counter and not accessible to customers especially if they have children with them. Everyone is not comfortable being around dogs. It was quit uncomfortable being in there with the dogs and you don’t know their behavior. I just stayed calm and was very eager to get done and leave.

Rating:

3.0

The tow dolly that I used had a right tail light missing. If I had not been on a time crunch to leave and had to call ahead for this to even be available I would not have used this dolly. According to the employees at the Reno NV location this piece of equipment had to be taken out of circulation. It was very concerning that one location sent this equipment across the country with a missing tail light and the other wouldn't use it for anything going forward. I would like to be at least partially reimbursed for this given the risk involved in using this dolly.

Rating:

1.0

Owner was rude said he couldn't rent me a truck didn't know how. Is have to wait.i ask how long he said he didn't know. Was very ugly. The truck would stay in reverse half of the time it would pop back into park or numtrel.

Rating:

1.0

The representative in the S.C. U-Haul location was rude and hung up on me today. I tried to explain to Mr. Archer that we reserved a tow dolly for one-way and the fee should have been $44.95 (plus tax) but we were charged $79.00. Our understanding is that we would be refunded the difference. This was a really bad experience and Mr. Archer was unprofessional for hanging up on a customer. We should be refunded. Please contact Tonia Poole at (678) 697-5536.

Rating:

5.0

Excellent customer service!

Rating:

3.0

Utilize the speedy check-in. I used the service, but had to check on again when I arrived at the facility. This was very inconvient and frustrating.

Rating:

3.0

U-haul contract location; crude/inapproprite language used by agents and other persons not customers. Did not get discount for not having requested size truck available.

Rating:

5.0

Don't change a thing. Easy rental and friendly staff. Very clean and comfortable vehicle. Was ready on time and had no issues. Much appreciated and will use again if needed. Thanks

Rating:

4.0

Everything perfect!

Rating:

1.0

Get your staff up out of their chairs to properly check in a customer then somehow lure them out side to show the customer where to park the trailer insteadvof sitting on their behinds watching TV.

Rating:

5.0

Very nice and agreeable staff. They were not expecting our truck to arrive, but they were more than accommodating. Very pleased with their care and concern for my moving experience.

Rating:

3.0

Dropped off after hours. Can't really comment.

Rating:

1.0

My service with Uhal was completely horrible!!! Every single store gave me a different estimate on the same exact store. The conversations were recorded and I would like for someone to go back and listen to the immediately! I was over charged and I am furious! This was my first time with Uhal and I doubt I will ever use Uhal again or even recommend to my peers! I would appreciate it if someone would give me a call so that we could discuss the matter!

Rating:

1.0

The pickup point. Was dirty,clerk was smirky,incompetent. Another person had to finish it

Rating:

3.0

Very friendly

Rating:

5.0

Great experience. Simple and quick at this location. I will use it again if I need a truck.

Rating:

4.0

Truck had a low radiator fluid dash light on. All fluid levels fine. No problems.

Rating:

3.0

The first guy seemed airheaded but when we came to pick the 2 guys who helped us were nice & helpful. When making a reservation for the truck, it took forever to explain we wanted a 17 ft truck not a trailer. They were having printer problems but that was the only negative on pick up day.

Rating:

4.0

None

Rating:

2.0

Could not see out of the windshield- dirty- told unhaul rep where I returned it.

Rating:

3.0

Speak to the customer when they return a vehicle.

Rating:

4.0

They seemed OK to me.

Rating:

5.0

We were scheduled to pick up the vehicle originally in West Columbia. When we got to this location we were told we had been called and told it was transferred. We were told they called at 9AM the day prior, during which I was in a meeting. I received no call, additionally, the owner of this site was less than helpful. Fortunately the individual in Swansea was extremely kind.