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Nick H
Customer Reviews for Sweet Onion Towing & Lockout LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great. No issues at all.
JAMES PI didn’t check the mileage on the truck and it must have been off. I was charged for almost 100 miles and only drove about 15 miles. What a rip off. Very disappointed with U-Haul.
David HOwner was so nicè!! Helped get the tow dolly hooked up correctly and working properly!! Highly recommend sweet onion towing and lockout!
Daniel WI had originally rented from Deans and while waiting to pick up the truck. I was informed it was actually at another location at Sweet Onion, wasn't to bad since they are located close to one another. It would have helped to be notified sooner of the switch. Johnny was very helpful. Appreciate the opportunity to use your services.
JAMES JNothing
Marcie SHad overall great customer service, were very helpful and organized. Thank you for a good u-haul renting experience.
Christine MI was very pleased and customer service was very good. This was my first time renting a U Haul (15’ truck), details were so well explained until it resolved all my fears. “Very good”
ERSIE DMake sure the customer receive paperwork showing the gas needle because we had to put more gas than what we started out with. We took a picture on our phone but what good is that if we didn’t receive anything from uhaul showing the same thing.
JASPER TThe gentleman that owns the facility was Very kind and went out of his way to ensure I got what I needed.
Ralph MI rented a car carrier. As it turned out, one tire only had 9 lb pressure. I wish I had thought to check the pressure prior to leaving or the agent had (Couldn't tell it was low as it was parked in grass). But thanks to Javier at U haul service, he had someone here within an hour to replace the tire. And he followed up all the way from beginning to end. Now that is excellent service.
James BJohnny is dedicated to service and is very accommodating.
JEFFERY DExcellent service provided by Sweet Onion Towing and Lockout LLC. Service manager met me onsite and provided wonderful support. Ease of drop off could not have gone smoother. Thanks for your assistance.
Mark LJohnny was great to work with, I’ll definitely be back for suture rental needs. Thank you.
KYLE CMr Johnny was very helpful from start to finish and always answered the phone when needed. Good communication throughout
RAVON JEverything was perfect easy to use was what it described on the internet and pulls super easy down the road. The man even on a bad day losing someone special he still out work and customers first was upbringing and very helpful. I will be going back here again in the future. Thanks for great customer satisfaction and excellent equipment. Even made male grin when I seen the Idaho plate all the way over here in Georgia thats where I was born and raised
Jaci EVery friendly and helpful. Great service.
Joseph DYou are great just as you are
brenda JSame friendly service
Howard EGreat and Friendly U-Haul dealer. Took time to listen and make sure I had everything I needed in order to have a successful moving experience.
James CThey were closed when we returned the vehicle it was not well marked where to go to drop the keys
Stephanee MNo surprises. Everything was good.
Earl CEvery thing was excellent
Tim SJohnny was such a big help and very pleasant!
Andy CThe customer service experience is something you look forward to while shopping It determines if you do business with this location or company in the future. With that being said, I would definitely use this location again.
Jesse BIrate person living next to the uHaul business approaches our car as we waited and cussed us because he said we parked too close to his house. Mud splattered on fenders. Dirt inside cargo carrier. Barely enough gas to get to a station four miles away. I wouldn't rent it from that location again. Also the business owner was 50 minutes late for our reserved time.
Audrey PIt was fine
TOM K