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Arman D
Customer Reviews for SynHITech Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reza was the best! He was very helpful and humble!
Shariat TWas a little confusing because you couldn’t upload your license ahead of time on the website however, the gentleman at this U-Haul location (Reeza- not sure of spelling) was absolutely fantastic. Would highly recommend business with him.
caryn cVery good experience,👍🏻
Kevin CGood customer service. Highly recommended
Freddie TReza was so friendly and helpful honestly, i definitely recommend this location with no doubt !
Anas MMy experience was fantastic. The guys at this location Reza and Hamid were great. Customer service professional and super great attitude. I will definitely be back.
PHILIPAS GNeed A/C to come out dash vents-not just onto windshield on this truck
Terence CWith this truck the A/C only blows on the windshield, not the vents. If you direct air to the vents you no longer have A/C.
TERENCEJOSEPH CThis truck needs new wiper blades.
TERENCEJOSEPH CNice experience. The guys were very laid back and helpful. The process couldn't have been easier.
PAUL T“The team was incredibly friendly, compassionate, and professional. Their service was truly outstanding! I couldn’t have asked for a better experience. Thank you!”
Academy oI've rented Uhaul's multiple times from different vendors. This time I used the app and everything went quite flawlessly. For sure I will continue to use Uhaul in the future.
Matthew FExcellent service
Mahender pVery good dealer
TERENCEJOSEPH CGood service-nice 'new' truck.
TERENCEJOSEPH CVERY good dealer to work with!
TERENCEJOSEPH CVery good dealer-very helpful+
Terence CVery professional. The equipment maintained in very good condition.
Hong CVery good dealer-very helpful.
TERENCEJOSEPH CJust a drop off box.
Chin-Hu CPerfect service
REN YThank you to the U-Haul dealership for providing me a discount because I returned the truck with a full tank of gas even though I received the truck with gas below the full mark. I appreciate the gesture.
Ernest AOwner/staff was very friendly at the pickup location. Clear instructions and helpful :)
YAT FLocation good but the truck was not good on Gas. Consumers a lot of gas.
VIVEK RVery good dealer to interact with-unlike other u haul dealer nearby the truck was not buried in snow. Everything worked well-very helpful!
TERENCEJOSEPH CReza was very kind, helpful and patient with all the questions I had. I highly recommend this location and will be coming back here again!
Joanne WLocation is great! Staff is friendly and competent. Slight issue with uhaul cargo van had a crack in the windshield and low washer fluid and low tire pressure. Other than that great vehicle, fuel efficient, and drives well. Central location.
Farah KSome garbages in the truck and some cigarettes smoke
CHUN MInformation was clear & service very quick.
Peter HWe weren't informed before renting the truck the per km mileage rates, the invoice was a shocker for us. U-Haul should be more upfront and truthful to the customers about truck rental mileage costs. For a four hour moving the bill was $209.84, which is a rip off.
Shakil AIt was a great easy transaction. Pick up and drop off was very quick. No recommendations for improvements
Ronald Wgood service!
Pei-Han WExcellent service a absolutely polite staff and will use them many times
GARTH MService is great as always. Vehicle had ac for the first engine start. Then the ac stopped giving cold air but instead was WARM. This was a fall afternoon with 20C ambient temperature that is cool when I open the window. But the air from the ac was WARM and not even ambient temperature. I was toasting and soaked when my leg and butt say against the rubber seats and literally saturated my pants and underwear with sweat. I was hauling stuff already and it wasn’t convenient to drive back to exchange the vehicle. So I sucked it up. Terrible ac on TM1311 R. Other vehicle has weak ac also. Have to turn it to max to be any cool. Please check this
Tianhe HNice guy, reza
Malek AHamid did an excllent job arranging all the details for me he was really helpful. Thanks
JONATHAN AI did not get my dolly and funiture pads
Tao Y1. The U-Haul app is the single worst piece of technology I have ever used. Any executive that approved that travesty has 1.Never used it themselves and 2. Knows less than zero about CX/UX. The whole executive team should be fired for launching something that proves you hate customers. 2. The only people who hate customers more than U-Haul is SynHiTech. This “Location” is a lockbox and three phone numbers taped to the window. Your brand is being actively defficated on by your franchise owners. When a person did show up they were belligerent, rude and actively trying to avoid talking to customers who needed help. Delete every piece of data you have related to me. I will buy my own truck before I ever use this garbage company again.
James WAfter hour drop off box is amazing. I would come back again.
Li-hua Y5 strars
bakhitiov TThe manager of the Bentley Street location, Hamid, was very helpful with instructions for the after-hours return. His was not the booking location. That was Masseyfield Gate, but their truck had not been returned on time and so Bentley was arranged as an alternative pickup location. The managers at Masseyfield were helpful in arranging a replacement and walking me through the online pickup process over the phone. All in all, a satisfactory experience notwithstanding the hiccup on the original booking not being available. Well done, all.
George SEasy transaction and friendly service.
Hon YGreat and easy pick up and drop off! Friendly staff!
Angel TThe guy was really nice and helpful
Saad MThank you Hamid for your good service!
Jing MAdd UHaul signage at the front of the building to indicate to pick up/drop off trucks in the back!
Roland HThere were no personnel. This location was not open during the hours posted on the website and on the rental agreement and no notice to me. As a result of no staff at location I was required to return vehicle remotely. Difficult to find and poor/no signage.
Alex FThe self service vehicle pickup was tedious and took a long time to complete. I had to call in as the lock combination code was not provided thru the app checkout. I will never use a non staffed uhaul location.
LUIS S