Customer Reviews for Synergy Self Storage LLC
(U-Haul Neighborhood Dealer)

289 reviews

403 Daniel Webster Hwy Ste 1   Merrimack, NH 03054

(603) 424-1943

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(603) 424-1943

403 Daniel Webster Hwy Ste 1
Merrimack, NH 03054

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Loved taking/submitting my driver's license before picking up the vehicle.

Grace F. 
Rating:
5.0

I have to rent a truck only once a year but have for many years. Best location so far Clean friendly and best of all fast

Jerold S. 
Rating:
3.0

I took photos of mileage indicator AND gas tank. I left it with MoRE gas than I picked it up with. The photos are clear and yet I am being charged for two gallons. Very disappointed with uhaul

Monique P. 
Rating:
5.0

Customer did not leave a comment.

JAMIL S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA A. 
Rating:
5.0

Customer did not leave a comment.

Karin V. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Couldn't have been any easier. Pickup was quick. Truck was clean and new. Drop off was even faster. Thank you

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Amazing customer service from employees!!!! Fast paced in and out!! exceptionally Kind, friendly, and very understanding!! Highly recommend this location!!!!!!.

KASANDRA C. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

This is the second time I have rented from this location and it is always such a quick and efficient process and the employees are always very pleasant and professional. I appreciate having a location of this caliber so close to my home.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Ross W. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle H. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Kevin I. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

I've rented two trucks within the month and the service was excellent both times! Just continue what you are doing.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

JANE S. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

XAVER JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

The location was great. The pre-registration was a little unclear, I had to call the location to find out exactly what I needed to do on arrival -- but the location was great.

BETH K. 
Rating:
5.0

Customer did not leave a comment.

Myles G. 
Rating:
3.0

I entered my info the night before to save time, got the confirm it was all set. The next day, I had to do it all again. Then the approval process took over 10 minutes. The app needs work.

Philip M. 
Rating:
5.0

N/A, so friendly!

Alexandra L. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Your digital experience needs work. I could not return the truck following the link th text gave me. It got stuck because it could not get my location. I had to download you app to get it to work.

Keith W. 
Rating:
4.0

The self check in service is too unorganized time wise. Get in the truck..get out of the truck..take too many pictures (really where I park?). The location service took forever to link. The per mile charge is higher than competition. The cab of the truck was clean when I received..a 5 minute vacuum of the food in the passenger seat would suffice.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Christos S. 
Rating:
5.0

Customer did not leave a comment.

Jami H. 
Rating:
5.0

Please verify that if a customer requested equipment rentals with a truck (such as a dolly) that the items are either provided in the vehicle or provided to the customer. I requested 2 dollys to assist in my move which I assumed were in the truck (as they've been when I've rented from other UHaul locations in the past). I didn't realize until later that my items weren't provided. This issue wasn't corrected when I returned my equipment and I was overcharged by $14. This isn't cool, but not enough for me to lose any sleep over, if you see this and can do something I'd appreciate a refund, if not, whatever.

Joseph L. 
Rating:
1.0

I reserved online and put my driver's license picture in. The attended said she needed the back of liscence too. This was not true as it was "optional" She seemed more interested in reading her book in front of her than helping me. After the paperwork.. she pointed to a snow covered 10 foot box truck on the monitor and handed me the keys. What!? I had to ask for them to clear the truck off and bring it up the hill. This took 15mins. Once I got the truck, I noticed the back door was not properly closed. I noticed a yellow truck light , a warning light of some sort on the way back. Checking out I mentioned to a guy in one of the offices..he said it's nothing..a uhaul thing. I said you don't seem to care that when I saw the light that I was worried and stopped the truck.. he answered again it's not their problem. This was at 930am 12-7-19. Very poor.. I won't be coming back!

Robert C. 
Rating:
5.0

Great customer service

richard L. 
Rating:
4.0

The place needs a more visual sign with the U-haul Logo out front everything is in the back and not helpful if your a first time customer the service was awesome and the staff amazing

Gordon T. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

I'm not sure how you can expect someone to fill up the tank exactly to 3/4 a tank or how you can penalize someone 1.7 gallons for literally a 15 mile trip. All seems rather arbitrary.

Peter P. 
Rating:
5.0

Excellent customer service, really appreciated how friendly and helpful the woman at the desk was.

Noreen F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence V. 
Rating:
1.0

You keep sending emails to the wrong address.

Scott N. 
Rating:
5.0

The staff was very friendly and accommodating. The entire transaction went smoothly.

DAWN W. 
Rating:
2.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Hilary M. 
Rating:
5.0

Good service, fast pickup. friendly people. Way better than the south willow street Manchester experience.

ken K. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

I was guaranteed a 15 foot truck on like with a 50 dollar payback, but was called the day before I had to move and was offers a 10 foot truck. I accepted because I needed to move; however, I ended up needed the truck for another day because of the switch which cost me another 40 in rental, gas, and mileage. So what would have cost me 60 dollars or so ended up 150 ... and no 50 dollar discount????

Zachary M. 
Rating:
5.0

Wonderful Customer Service!

Michael B. 
Rating:
5.0

Very clean and organized. Helpful staff

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

I was originally set to pick up using my mobile phone, because I was going to be getting the van after hours when the location was closed. It's a good thing that I ended up getting there earlier, because this location doesn't actually allow pickup via mobile phone -- all the trucks are behind a locked gate. So, this should be updated when it comes to picking up using the ap. Otherwise somebody might show up at, say, 7 PM thinking they can get their truck and find it not available.

Roy S. 
Rating:
5.0

Staff at location were great. Clean location and fast service. The Auto transport had a bent fender and the wheel scraped all the way from NH to MD. I could not get a replacement due to no availability and time crunch. Before leaving pick up location the lady at the desk said I would get some money back if I returned it early. I returned it the very next day and drop off location denied any credit back to me. Tried calling u-haul and was on wait over 25 mins. Ended up hanging up and writing this review.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
2.0

Truck did not have rear driving lights operable. Caused safety issues while driving at night and pulled over.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

We have rented several times from this location and will continue doing business with the friendly staff and professional facilities and equipment. We have been doing business here for over 6 years now. Outstanding!

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Christos S. 
Rating:
5.0

Reveal ANY extra fees associated with the rental.

Jonathan D. 
Rating:
1.0

staff is shaddy, did not disclose any charges prior then charged a bunch of extra fees that should not have been charged, argued about the delivery drop off time when we specifically talked to a U-haul employee and told them when we needed the truck by, said they were going to bill us an extra day anyway and then they billed my credit card on file when we asked them to bill the credit card we came in with (they said i couldn't change the card on file, but it wouldn't be a problem to pay on a different card) and then they charged the card on file anyway and they also billed the new credit card all these extra fees. Worst customer service of my LIFE! They tell you one thing and then say something completely different after and try saying "fine print" bullcrap! I will give you a bad rating on every single site known to man for your terrible service, shaddy business practices and all around lies through your teeth. Will never recommend to anyone

Gina B. 
Rating:
5.0

Not having a sign outside saying UHaul did throw me off a bit, but address and Synergy designation was of course correct. Courtesy was excellent and pickup was quick.

STEVE G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Easy process and friendly staff

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Christos S. 
Rating:
3.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Staff was friendly and efficient during processing. Process was very easy.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Kimie S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
2.0

the location has no signs or directions to the building that is set back from the road and not visible from the road it is not clearly marked saying this is a U HAUL business.

HELEN T. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Truck was ready when we got there, quick pickup, no hassles. Great location.

Bruce B. 
Rating:
5.0

Staff was very helpful and took care of us even when the auto tow we had is not usually received at this site.

Elizabeth H. 
Rating:
5.0

Easy in easy out>

John A. 
Rating:
5.0

There are no signs indicating that it was a uhaul location.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

The lady at the front desk was very professional and did a great job guiding us through the process. This made your business stand out from some of the others we encountered on the same day.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nothing, great experience and customer service.

Scot L. 
Rating:
5.0

Customer did not leave a comment.

Melissa O. 
Rating:
5.0

Desk person very good, facility beautiful, equipment as expected.

PETER R W. 
Rating:
5.0

Very nice assistant and exceptionally well maintained business area

Alan T. 
Rating:
5.0

Nothing everyone was excellent

Brandie R. 
Rating:
5.0

Everything went very smoothly and by reserving and checking in online we picked up the van in a matter of minutes. The van was clean, and I greatly appreciated the back up camera in the rear view mirror! That was a new feature since the last time I rented a van/truck. Would definitely rent from this location again should the need arise. Thank you!

Jennifer L. 
Rating:
3.0

I am not pleased with how much I was charged for fuel. I took photographs of the gas/odometer before I left and when I returned. I only traveled 35 miles total and was charged $42.50 for this. I was told that I used a quarter of a tank of gas, which my photographs will show is inaccurate. I have filed to contest these charges and am hoping for a partial refund for the gasoline charges.

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Grace F. 
Rating:
5.0

Customer did not leave a comment.

Caroline D. 
Rating:
5.0

Keep up the good work. Let like the convenience, would like to be able to rent a pick up truck there, tho

DANIEL B. 
Rating:
3.0

Representative did not match the décor, he was professional, & dry not good for a front counter person, it was like talking to a wall,..no feed back and I was very upset arriving to this office. I was directed from Northwest off of Amherst Street Nashua, to go here for a 15' after finding out U-Haul texted a land line phone and being told they did not have the 26' truck unless I went to Lowell Mass., to p/up. Synergy representative, although not responsible, could of been more sympathetic,. considering he is representing the U-Haul company at the front desk, and sometimes people who are moving their life are not having a good experience with it....all heck happens no matter how you plan a move he should realize this and be more responsive than a wet dishrag.

Liz L. 
Rating:
5.0

Nothing. Service was excellent.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

We had a problem checking in because the Uhaul mobile app prevented the salesman from doing it for me because I had clicked on the app and started the process, and the app prevented me from checking in because we got stuck on the referral person. The salesman had to cancel the whole thing and start over to complete the process.

Holly M. 
No reviews have been submitted for this location.

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