Customer Reviews for T100 Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

There was hardly any fuel and I let the people know. I actually left it with more fuel and was charged. The truck was filthy and smelled like something died inside. I wanted to throw up when I was loading it. There was blood on the back. I called to let them know i returned the truck on the same day. Very disappointed

Rating:

5.0

Great customer service

Rating:

2.0

Too crowded, the business that is renting haul trucks , is a SUPER BUSY smog shop. I waited 25 minuets just to rent the truck. It had some ones memorial papers in iy from previous rental. I took it to the guy that rented the truck incase the person came back to get it. . Billed both of my cards telling me haul needed a 260. Dollar deposit but billed me 138.00. When we took the truck at 6pm after I extended my rental 2 times. 2 older men wetr waiting for me they said .that I would be contacted today.about my cards both being used. I still haven't heard from Uhaul

Rating:

1.0

will start by stating the rental was not in clean conditions. There was tons of personal items from the owner of the U-Haul in the front seats, along with the horrible experience. We rented to U-Haul, at first all great and nice (I will give them that). Then we get in to leave and the gas is on E ( when the agreement stated a quarter of gas) - fine we will put gas as they said it’s ok to bring it in the same level We arrive to the house to move, slide the door up and to our surprise huge metal posts on the back SO here to go back to the rental location. We told a guy that was there and said oops sorry maybe the owner left them since he does construction and uses the truck for that personal use- proceeds to get them down and off we go again. We use it, upon return we drop off and are told by the owner we will get a receipt in which I question how the mileage will be calculated as I provided an estimated use amount t that should be revised also taking on consideration the mileage I used to come back to get the metal things off the rental - and this is where all hell broke lose. I questioned one of the guys on why I just got a “$25” and wanted a clear amount on receipt and not a credit. Based on our calculations we used 19 miles out of the 40 estimated. The guy then tells me to figure it out with U-Haul and yes I DID question when all the bad experience was due to the owner having personal things which also delayed my moving process. He ignored me and here comes an older guy (which I believe is the owner and would not confirm even after I asked) telling me to stop yelling. I was not yelling and admit I was not happy and had a serious tone just asking for clearness and fairness on my total/receipt. The older guy starts telling me to leave and yelling that I’m being recorded and that would be banned from renting. I did say I would not even rent the piece of crap truck again but didn’t understand why the lack of customer service and rudeness. To finalize I’m getting in my car and the guy yells a racist comment (fucken Mexicans) and takes a photo of my vehicle. This is so sad and frustrating, and discriminatory for an owner of a business would act this way (specially coming from being he spoke Spanish too). I simple wanted clear receipt and charges - is that too much to ask as a customer?

Rating:

4.0

There was no one present, it was after/before hours when dropped off.

Rating:

1.0

The wait time is unmanageable and the lack of staff attending to customers is unacceptable. I was waiting for 30 mins in line while one associate attended to 10 customers.

Rating:

5.0

Frank is very helpful and accomodating.

Rating:

3.0

Expensive but clean.

Rating:

2.0

I didn't choose this place for drop off It was too far away from where I was and chose.

Rating:

5.0

Caesar was a manger of getting a rented 15 ' truck that was not available day of pick up. He went the extra mile to make sure I was able to get a trailer plus10' truck with less costs and stayed communication available the entire project if I needed anything! Moving is stressful & his made it more manageable! AMEN

Rating:

4.0

Nothing

Rating:

5.0

Great service

Rating:

4.0

Parking was almost full

Rating:

5.0

Driveway to parking lot does not have a slope. Must drive off a curb.

Rating:

5.0

Great service and attentive staff.

Rating:

5.0

Rented a 26’ truck and a vehicle carrier for a 350 mile move. Pick up was fast and easy. The truck and carrier were well maintained and clean. The move went as expected with no issues. Thank You!

Rating:

1.0

I really had a bad experience I got to the drop off and they had me drive to across the street were they have trailers and drop off dolly’s they had me waiting for about 40 minutes so I called the number and they made me desconecte the dolly I cut my finger with one off the wires poking out from the safety cable that connects to the hitch so I had to pick it up and park it my self I had to call him back after another 30 minute of him making me wait so he could check me out and he told me just to leave it thear tha they would check me out later for the drop off then I called the number to complain to see if they would give me some sort off credit and they just told me that they had just checked me out at the uhal were I picked it up very exelent service but the drop off location very poor and I still got punched and cup because they don’t do there job I have pictures to prove it

Rating:

3.0

Uhaul need to stop charging for mileage when they ask for clients to drop off vehicles were they need them for their next sales.

Rating:

4.0

I ordered furniture quilts and they were out of quilts when I showed up to pick up my reserved vehicle.

Rating:

5.0

Nothing

Rating:

1.0

My experience was horrible. Equipment and service. These guys are crooks with no conscience

Rating:

2.0

It's confusing when an auto shop handles uhauls there needs to be more signs about the auto shop actually being responsible for uhaul and area is very small for handling uhaul trucks and vans like , it's already crowded with car from all the other shops not easy check in or check out cuz there isn't parking available

Rating:

5.0

Great Service. Your Associates are Professional & Courteous. Thank You 😇

Rating:

5.0

excellent Service

Rating:

5.0

It would be helpful to know in advance exactly where to return the rental trailer.

Rating:

2.0

The only thing they did right was they actually had a trailer I could rent. Staff was friendly enough also. Unfortunately I went to the location that I had confirmed and reserved the trailer first, to find that they did not have my reservation and I had to drive across town to get it. The trailer they rented me was dirty with bald tires and did not match the license plate. On my way from San Diego to Sacramento area, the trailer had a tire blowout, and the tire service that came out to help me had to replace all 4 due to how bald they were. I ended up getting the 'Area?' Manager Cesar Hinojosa's number and he said he would "take care of me and make it right", unfortunately since returning the trailer he does not return my calls, and has failed at giving customer service.

Rating:

2.0

I made reservations online and had to wait for the representative to attend me. Took him a while. After I noticed he charged me insurance after I said no. When I returned the truck a person there yelled at me that next time they will not rent to me if I don't get insurance. I explained to him that on the website it wasn't required to get insurance. He kept arguing with me that he will no longer rent to me. Unless I do what he requires. So is the website different then the location? I've never had to argue with someone over this before. Do not go to this location

Rating:

5.0

All went very smoothly. The online check in was great!

Rating:

1.0

Very rude didn’t wanna rent to me because I wasn’t returning it to Chula Vista they didn’t have the right size truck because the transmission was blown the truck was extremely dirty in the cab of the truck and back of the truck.

Rating:

5.0

Customer service was great he came to right away didn't have to wait such a long time very professional got me in in out in like 10 minutes and great and affordable price

Rating:

1.0

They charged me for insurance even though I opted out of my online reservation, and the guy made me sign when I picked up the vehicle without reviewing the contract. He then told me that the receipt would be emailed to me within 20-30 minutes after handing in the keys for the return. When I insisted that he complete the return so I could review the receipt before leaving the property, he got a bit nervous and started to fumble on his words. The total was not adding up, so when the email finally arrived within 2 minutes of him submitting the return, the receipt indicated they had charged me the $15 optional insurance that I specifically opted out of on my initial reservation. After a few minutes back and forth, he issued me a refund for $15 but kept the taxes I paid on those extra fraudulent $15. He then indicated in the return receipt that the refund was for something other than the insurance, possibly to mask the fact that he tried to scam me. I feel this scam has unknowingly been successfully implemented on plenty of people before me. Please help make this right. Doing this is morally and ethically wrong, and it only makes me trust U-HAUL less. Ruins the brand reputation.

Rating:

5.0

Put an air fresher in the cab or air it out between customers.

Rating:

4.0

Have the equipment clean.

Rating:

4.0

Maybe wipe down the dash board and the cup holder area. They were kinda nasty.

Rating:

5.0

Nothing

Rating:

5.0

NICE NEW VAN...

Rating:

4.0

Buen servicio gracias

Rating:

2.0

The truck was dirty in the cab in the box very dirty I can say the truck is a defective and the steering they just let me have the truck as is unsafe with no fuel. Very very poor service. I’m very disappointing from this track today this is not my first Rental with you. I am renting a lot and this is not the quality. I’m normally get very poor service.

Rating:

5.0

You are all doing a great job 👏

Rating:

4.0

The vehicle was dirty broken visors.... and haven't credit back my portion of 70 plus from want i paid. It only came to 66 plus . Charged me 134 plus

Rating:

5.0

This is a spot. Reliable and clean vehicles, great service. Thanks for all your support this marching season! Till next year.

Rating:

5.0

These guys are great very reliable and their trucks are in great condition . We use their trucks for marching band competitions and we can always count on good service

Rating:

5.0

This is my preferred place to rent uhauls. We do this for high school band. Thank you office being so reliable!

Rating:

2.0

this wasn’t the place i chose when reserving the truck, i was called and told to go here, i didn’t complain it’s 5 miles farther as i’m paying for mileage but just dealt with it as it’s too late to change and find a truck, this place has multiple shops, no parking, also an auto shop i was told to wait and watched him working on the car, i finally just viewed the app as i remembered something about drop off, i just took a pic of the fuel, mileage, and the back inside, showing the dolly gave him the keys and just left, not the best of areas

Rating:

5.0

Fast and efficient

Rating:

2.0

Truck was dirty. No utility dolly or furniture dolly. Sent me to another location that also had no dollies when there was a location less than a mile with dollies.

Rating:

1.0

Take care of customers and be helpful without having to let the customer do everything like in my case that I had to disconnect everything by myself.

Rating:

3.0

They need to check the gas gauge better,because I was charged for 1 Gallon of gas,when I clearly filled it back to the full line,where it was when I received it! That's bad customer service if you ask me!!!

Rating:

3.0

First of all, it opened late and several customers were waiting. I originally wanted to rent a truck and as soon as I got there they told me they didn’t have any trucks and if I wanted one I would have to call U-Haul online. This is not okay especially when you hired a person to help.

Rating:

5.0

Thank you!

Rating:

1.0

I call in to rental truck small and dolly we agree quote conversation for small truck and total amount for rent $400 include miles, and the guy there say we are moving not a rental, and so I end up 44ft truck 36ft and tow equipment 8ft this it is outrage I never try in that place or recommend to no one to that place, the place they operator in auto repair and small space.

Rating:

3.0

There is nothing wrong with the location just your website is incorrect when it comes to what cars your trailers will carry I would not recommend using your car hauler trailers for any vehicles with a ground effects kit or lower profile cars my car went onto the trailer fine but the front two lips of the trailer while traveling and the car suspension going up and down caused damage to the front of my car causing the bumpers to come loose in a couple of different spots. Your website says it would haul my 2017 Mustang GT350 but it did not without damages.

Rating:

4.0

I arrived after hours planning to drop the trailer myself. When I arrived a couple employees were still there and they ran across the street to open the gate and let me in. They even assisted in disconnecting the trailer. Great bunch of guys!

Rating:

1.0

I rented a 9x12 trailer. My daughter and I had to connect the trailer ourselves and disconnect it upon return. They then said I was 1 minute late and charged me an entire second day!! I called the local number and nobody answered so I called U Haul corporate and got the extra charge refunded. U Haul should revoke this franchise and I would not even recommend this location to my worst enemy!!

Rating:

5.0

2nd time renter. Will come back for sure.

Rating:

3.0

The auto hauler tires straps were a great concern, one of them was very worn and about 1/3 of it left. The truck was fine, and T100 was doing what he could, single operator with uhaul customers lined up on a Sunday.

Rating:

5.0

Great Truck was inspected and drop off was easy

Rating:

2.0

Don’t add extra charges that are not approved before hand by the customer. Make sure someone is always present during business hours. Sweep out and clean interior if the customer doesn’t clean it prior to the next customer’s use.

Rating:

5.0

Just keep up the good Service

Rating:

4.0

Very small parking lot and the drop off is across the street.

Rating:

5.0

The workers were very cordial and their customer service was Outstanding!!!

Rating:

1.0

Don’t send customers there. No parking, poor signage, didn’t know where the office was, had to drive across a busy four lane street, and we did not feel safe there. We were staying in San Diego with a U-haul a mile away and was told we had to drive to Chula Vista to pick up our equipment.

Rating:

5.0

The gentleman hooked everything up and gave us a once over of the trailer. Really easy process. Super awesome.

Rating:

3.0

I had to travel a greater distance than I wanted to get my vehicle. Then I had to travel back to that same greater distance to return the vehicle. That was not to my liking. But would have to say that the rates are fair and the rental agent was very helpful, friendly, knowledgeable and credible.

Rating:

5.0

Office was closed and owner still accepted the return. Very helpful and friendly

Rating:

5.0

Awesome 👌

Rating:

2.0

Clean the outside of the truck. Clean the inside of the truck. Inside of the truck had ants, and had a very strong smell of marijuana.