Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location never showed up for the pickup of the trailer. Also, the right signal light went out while driving. We left several messages,emails and texts but never heard back from them.
David M
Rating:
5.0
Donnie was great. Attached everything and was extremely nice.
Thomas F
Rating:
5.0
Customer did not leave a comment.
ALEXIS B
Rating:
3.0
Customer did not leave a comment.
DANIEL B
Rating:
5.0
Great service from TLM Towing--Donnie was super friendly and got me on the road quickly. Would definitely recommend TLM Towing and I will be back to TLM for my Uhaul needs. Thanks! Joe
Joseph H
Rating:
5.0
Customer did not leave a comment.
THOMAS P
Rating:
5.0
Customer did not leave a comment.
Joe C
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Only comment was it only had enough gas at pickup for 47 miles
NANCY B
Rating:
3.0
Customer did not leave a comment.
Samuel L
Rating:
4.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
There was no one there. Did return via app.
THOMAS J
Rating:
1.0
Customer did not leave a comment.
DAVID C
Rating:
4.0
Customer did not leave a comment.
JACQUELINE G
Rating:
5.0
Had a few mix-ups with pricing and then where to pick up trailer but TLM sorted everything out and was very professional.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Dan R
Rating:
5.0
Customer did not leave a comment.
Joseph C
Rating:
4.0
Customer did not leave a comment.
John A
Rating:
5.0
Customer did not leave a comment.
Deirdre F
Rating:
5.0
Dropped off equipment during power outage in area with no problem
Joe C
Rating:
5.0
Customer did not leave a comment.
BRIAN R
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
4.0
Customer did not leave a comment.
ERIC C
Rating:
4.0
Did it all online and phone. Simple pickup and drop off, but I'm a regular and know the routine. AA++
ERIC C
Rating:
5.0
Drop off went extremely quick and easy. Would highly recommend to a friend.
FRANK K
Rating:
4.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
KEVIN H
Rating:
5.0
Customer did not leave a comment.
Raymond M
Rating:
4.0
Met with a perfessinal and courteous gentleman sign in and on my way within very few minutes
Johnie W
Rating:
3.0
Read the gas gage correctly when leaving and returning.
George T
Rating:
5.0
Customer did not leave a comment.
Dan R
Rating:
5.0
Local rep, Donnie, is the best. Always responsive and helpful. Highly recommend.
Thomas F
Rating:
5.0
Customer did not leave a comment.
Robert F
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
4.0
Donnie is amazing - great help and very responsive.
Tom F
Rating:
4.0
It was easy because I could undue everyone. However when I arrived no one was around.
Mark H
Rating:
5.0
Customer did not leave a comment.
lynn d
Rating:
4.0
Customer did not leave a comment.
Jerry R
Rating:
5.0
Customer did not leave a comment.
Raymond M
Rating:
5.0
Customer did not leave a comment.
Celia C
Rating:
4.0
the gentleman was right on my order and hitched, safety check and on my way!
Daniel W
Rating:
5.0
Very helpful and attentive..will definately use them again...they were great
harriett b
Rating:
5.0
Simple and slick rental
gary z
Rating:
4.0
Customer did not leave a comment.
Daniel W
Rating:
4.0
One headlight was out, the driver inside door handle was missing.
Daniel R
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
5.0
Customer did not leave a comment.
WHITNEY M
Rating:
5.0
East, fast, and friendly. Definitely my go to place for trailers.
gary z
Rating:
3.0
This location was also a towing company and no staff was there. A sign was on the door with a number to call, I called and was told he was on a call and to just drop off the key.
William S
Rating:
5.0
Customer did not leave a comment.
Thomas F
Rating:
5.0
This location is not going to work well with the Uhaul Check-In App. It was impossible to get a signal and pick up the truck with the auto check-in. There is also no key box to pick up from. If the office wasn't open I would not have had access to the keys.
Larry I
Rating:
5.0
Fast friendly service
gary z
Rating:
5.0
Customer did not leave a comment.
gary z
Rating:
5.0
Customer did not leave a comment.
Leon K
Rating:
4.0
Customer did not leave a comment.
Billy T
Rating:
4.0
Customer did not leave a comment.
Billy T
Rating:
5.0
TLM Automotive is an awesome location for U-haul services. The owner is friendly and customer oriented. I highly recommend TLM Automotive for your truck/trailer rental needs!!!
Brian J
Rating:
5.0
Customer did not leave a comment.
Craig E
Rating:
5.0
Customer did not leave a comment.
Donald D
Rating:
5.0
He came in on his day off to rent me a trailer. That is service right there! Thanks again!
Rankin R
Rating:
5.0
I am sorry I forgot the person's name. Very professional about having to undo the tow dolly which was hitched wrong. Took extra time out of his day. He deserves a bonus.
Carol C
Rating:
5.0
Customer did not leave a comment.
Donald D
Rating:
5.0
Customer did not leave a comment.
Paul F
Rating:
5.0
Customer did not leave a comment.
Julio V
Rating:
5.0
Customer did not leave a comment.
paul w
Rating:
5.0
Customer did not leave a comment.
Donald D
Rating:
4.0
Customer did not leave a comment.
edward P
Rating:
1.0
The owner was not present and the worker was no help. Took days for it to get checked in
greg l
Rating:
5.0
Donnie was very helpful in picking up the truck
Stephen W
Rating:
3.0
Drop off location is a towing/garage, so the person didn't have time for me to complain about the A/C and brake problem.
tony w
Rating:
5.0
The gentleman was extremely pleasant
Roy W
Rating:
5.0
Customer did not leave a comment.
William F
Rating:
5.0
Customer did not leave a comment.
douglas f
Rating:
3.0
Customer did not leave a comment.
Casey B
Rating:
5.0
The folks at TLM are friendly, helpful and extremely customer focused. This is my second time renting from them and the experience was as great as it was the first time.
Lynn M
Rating:
5.0
Customer did not leave a comment.
Robin N
Rating:
3.0
Customer did not leave a comment.
Daniel R
Rating:
5.0
Easy pickup and ready to go as requested.
ROBERT L
Rating:
3.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
3.0
Customer did not leave a comment.
Terry T
Rating:
5.0
Everything went well just keep up the good work.
Toriunno F
Rating:
5.0
Everything were good.
George S
Rating:
5.0
Customer did not leave a comment.
JESSICA F
Rating:
4.0
Everything’s OK
Les B
Rating:
4.0
The pickup was scheduled for 9am. I got there nobody around,I hooked up my trailer, was on my way out when the guy pulled in and checked me out. He was very nice and it all worked out
Cameron V
Rating:
5.0
Customer did not leave a comment.
robert c
Rating:
5.0
Customer did not leave a comment.
Homer G
Rating:
2.0
After hours Drop off procedure not very easy to get done.
Bado L
Rating:
3.0
Customer did not leave a comment.
Betty R
Rating:
3.0
The operator of this facility was very accommodating. He was professional and courteous. The issue was the truck would not start as we were leaving and had to be jumped off. But all ended up well
Brian H
Rating:
5.0
Very nice customer svc.
Rosa M
Rating:
3.0
Customer did not leave a comment.
John T
Rating:
3.0
Customer did not leave a comment.
Thomas P
Rating:
5.0
Customer did not leave a comment.
Charles M
Rating:
5.0
The owner was great, friendly, professional, and efficient.
