Customer Reviews for TM Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy place to drop off the trailer. The lady there was very helpful and friendly. Very smooth transaction.

Rating:

5.0

Very professional and expedient

Rating:

5.0

The employee was really helpful & friendly

Rating:

5.0

Excellent staff. Friendly and efficient.

Rating:

3.0

I rented a dolly but it was not added to the truck. Please send me a reimbursement of $7.00.

Rating:

5.0

👍🏽👍🏽👍🏽👍🏽

Rating:

5.0

The representative at this store went above and beyond.

Rating:

4.0

Excellent customer service. Quick in & out service. Friendly reception.

Rating:

5.0

I was having a challenging day and they went the extra mile to help me solve my problems. Great service.

Rating:

5.0

The lady who helped me assisted me and was nice. She was able to answer my questions.

Rating:

4.0

Need too do a better job at over night drop off…. Drop off over the U-HAUL APP isn’t the best at night… Cellular phone service wasn’t to good took to long to finish night drop off tho the phone service…. But other then that everything else was good…

Rating:

4.0

A little difficult to back a trailer in.

Rating:

4.0

Everything was simple any efficient.

Rating:

5.0

excellent customer services.

Rating:

5.0

I enjoyed the helpful attitude of the person who assisted me. From pointing out the safety systems to ensuring I understood where to return the vehicle at the end of my trip. Kudos!

Rating:

5.0

Great customer service!

Rating:

5.0

Great service, weekend times is the only downfall.. open till 1pm on Saturday and closed on Sunday.. but awesome work from the staff on site, professional, ethic shows quality... Will use over an over

Rating:

3.0

Nice smooth process, fast check in and check out... All charges explained (no hidden fees!!!). A very good experience, would definitely use U-Haul in the future.

Rating:

5.0

The lady was very helpful

Rating:

5.0

Quick easy rental and return, female workers are nice and attentive

Rating:

2.0

Make sure the vehicle is maintenanced before loaning it out. I had to drive 5 of 6 hours without cruise control because the ABS, TCS, and Brake System Check light repeatedly indicated a problem with the brakes. Found out the front right axle was leaking.

Rating:

5.0

I can't think of any way to improve the experience at T-M Storage. Carey, the woman who works at this location is friendly, helpful and knowledgeable! She always goes above and beyond to assist and help customers! Awesome Job!!!

Rating:

5.0

The clerk was very friendly and made sure I was satisfied with the rental.

Rating:

5.0

Amazing staff

Rating:

5.0

Everything went great. So easy.

Rating:

4.0

Glass in parking area from nearby trashy businesses.

Rating:

3.0

easy to use

Rating:

5.0

The clerk was amazing

Rating:

5.0

Everything was great! Down to the customer service and the rental was process was too easy. Thank you!

Rating:

5.0

The young Lady in the office was very effecient and most cordial . I would hire her if she were available. A key emplyee for you !

Rating:

5.0

TM Storage is AWESOME! Carey is friendly, knowledgeable and very helpful!!! Thank you!!!

Rating:

4.0

slightly difficult to find as it's tucked back behind some buildings

Rating:

3.0

give little more mileage on long trips like that. we had to detour off a lot of roads up in New York which random mileage over which I got charged 150 bucks which I don't agree with.. most roads up in New York then now allow U-Haul trailers to go through.. so we did a lot of detouring

Rating:

5.0

Excellent company

Rating:

5.0

T&M Storage is a great U-haul location. The store is immaculately clean and the staff is exceedingly courteous and helpful.

Rating:

5.0

The clerk working at TM uhaul location was very friendly and helpful. She deserves a promotion! Keep up the good work.

Rating:

5.0

Excellent service!

Rating:

5.0

I love dealing with this company they are so helpful and kind.

Rating:

5.0

Very very good customer service and I would gladly give my recommendations to anyone and everyone thank you for working with me and being so understanding. "George"

Rating:

5.0

The customer service alone is a reason to rent from here. Carrie is great. Thank you:)

Rating:

5.0

Nothing. Uhaul provided great customer service.

Rating:

5.0

awesome assistance was provided at drop off. thank you!

Rating:

5.0

Excellent service Fast and friendly

Rating:

5.0

The drop off person in Gallup is always exceptionally professional as I’ve dropped off there twice now. Her place is spotless! She’s an A+ employee!!! Thank you Gilbert Ortega

Rating:

5.0

The person that we turned the truck key was already expecting us and just new me by name. NICE.

Rating:

5.0

Carrie at the uhaul was amazing! She was so busy but took her time with me! The only thing was the condition of the car tow dolly, it needed some extra lubricant to get the ratchet straps to work, but Carrie got it to work, again she was so professional and awesome! Definitely will recommend her to everyone!

Rating:

4.0

Nothing.

Rating:

3.0

Not sure why I’d be scheduled to rerun equipment to a place that wasn’t opened yet, so I had to do everything online and unhook and disconnect the trailer myself. Would of been nice to know this before I arrived so we could be prepared.

Rating:

5.0

I did not have any issues at all.

Rating:

5.0

Thank you no

Rating:

5.0

Great customer service

Rating:

5.0

Thanks for being helpful with U-Haul rental. I appreciate it!

Rating:

1.0

Horrendous experience with car dolly. The dolly was old and not well-maintained. During a stop for gas we noticed a wheel was slightly crooked and the wheel hub was warm to the touch. We were not near a UHaul location so we proceeded to Dodge City, Kansas and stopped at a UHaul dealer/tire store. They could not work on it without UHaul approval so we called in and a serviceman was sent from somewhere else. The wheel hub had to be replaced onsite and it took two hours. When the serviceman was finished, he told us that the wheel still "had some play in it, " and to keep an eye on it and the other three wheels as well. He told us there were no dollies in the area for a swap and to just call UHaul back if we became disabled during the remaining 12 hours of our trip. We had a very nerve-wracking drive in the dark to our next stop. UHaul texted us hours later, (after the serviceman called in his report,) and gave us a location to swap the dolly the next morning. Since we could not afford to waste anymore time, we drove the last leg home. This car dolly should have been properly serviced or retired. It put everyone around us at risk as a wheel could have failed at any time. We paid over $2,000 for a horrible experience which added undue stress. I don't know if it was the location's problem or UHaul Corp., but someone ought to take responsibility and refund the cost of the car dolly rental.

Rating:

5.0

Thank you again for your storage services. Would most definitely reuse again and refer others to store their goods with your company.

Rating:

4.0

I was helped with everything I needed

Rating:

5.0

Thank for a fair and secure business experience.

Rating:

5.0

Easy location to find and great service on returning of the trailer

Rating:

5.0

The lady who helped us was very helpful and nice. I would recommend this storage because of her.

Rating:

5.0

I did not move out of this facility. My travel trailer was stolen out of this facility. Now I have nothing to show for it.

Rating:

5.0

The staff member at T&M Storage is friendly she was super helpful, got me into a unit fast.

Rating:

5.0

I only had the storage overnight. It was too small 5x5 unit I couldn't use it because I had a lot of stuff to store plus some furniture. The cashier couldn't refund my $60, the system would not let her.