Great Experience. i created some problems with my pick up bc i wasn't familiar with the online process, but the owner was very accommodating and did a great job of helping me to remain calm. He must know how stressful moving can be. Many thanks!!!
Janis h
Customer Reviews for TMS Cleaning And Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was good overall, but the owner was rude, racist, condescending, and shady. The place reeked of weed.He won't answer calls on return, the office door kept closed.P athetic response.I have never met any other racist center like this. The owner was so racist towards my white employee, and I am Asian.You must fire his ass.
Riley SWorst customer service. Person left early and I had a delay getting vehicle. I also requested and paid to have a dolly in the truck for my move but that was not in the truck. Although I still got charged for it. I want this to be made right.
Antonio Mgreat service.. staff was excellent// was in and out quick
REGGIE CAwesome customer service!!!
RODRIQUE JShows up to appointment 45 minutes late. Online rental was a joke at best.
Joshua MThey were very helpful. In and out! Easy to return.
Edward RAbove expectations 10/10 would recommend!
BENJAMIN MLower the price
KASTRIOT PIf I didn't go in person to see if the truck was reserved, the guy told him uhaul cancelled it. This man was so nice in person and told me he had never heard that excuse for the cancelation. He happened to have a truck available and rented it to me the day before I was supposed to pick it up. You guys should work on your online system as it is very confusing to people who have tried to reserve a uhaul. It was extremely frustrating to deal with, but I give props to the man that I did get the truck from. He was very understanding of my situation,which my mom just passed away and I couldn't afford to live in Florida anymore and had to go back to New Jersey so I can stay with a friend. I will never recommend uhaul online for anyone.
Kathy POutstanding experience from the Start to Finish. Great Job.
Paolo BI love this location. He is always so friendly, has the trucks we need. Thank you!
MARTIN FThe worst experience ever, I’m doubt to rent a uhaul again in the futere
Matias MIt was an awesome experience
Michael WAwesome team and excellent service!
YAKIR Dhorrible access and directions very unclear where location of truck. Truck was left with 23 miles to empty, not comfortable - you charging by the mile why would tank not have at least 1/2 tank, mobile app is crap - fuzzy upload drivers license when I had already uploaded - took over 40 min to get keys and start
SCOTT KStay away from this particular U-Haul store. They were dishonest with the charges. I denied U-Haul’s insurance but was still charged. When I called to clarify the owner said he didn’t remember and did nothing about it.
Carlos AHidden/unknown charges; i wasn't told there would be extra charges if returning in a different location in the same city.
Wenbin ZGreat guy to deal with.
Yehoshua AAnother tenant in that building scolded me for parking in a certain spot
ADRIENNE DI was grateful to receive very personalized, caring service on a holiday weekend. i would highly recommend this uhaul location to others.
Julietta WCustomer service was perfect
Laurette EShawn was great and made the return process simple.
Diaundrah MVan was dirty with white stains of unknown origin in back. Also, once I got van home and packed it full of my belongings, the van wouldnt start. Battery dead. Uhaul roadside came out an hour later and jumped it, but it threw my entire schedule off. Honestly, I believe I’m owed a refund of some sort.
Henry WNo complaints! All went well.
SHANNON HOwner is very organized and easy to deal with.
Robert NEverything went well! Thank you very much for hard work and dedication
Kim BThe employee assisting us was very unprofessional. He was not available at the time of my appointment nor was he there on my return. I did not feel safe at this location and would not recommend anyone using this location.
Madeline Scould not have been easier and more helpful .. thank you!!!
Michael ON/a
Napoleon HRenting a U-haul, is renting a U-haul. It's a moving truck, I don't expect tranquil music, and wind chimes. However, Shawn is wonderful, he went above and beyond and was such a pleasure... I highly recommend, this business. Once again, Thank you
Jennifer WTo have communication 24/7.
JOHN HGuy was super friendly and helpful. Would highly recommend
RICHARD CThis was a great experience. The person we rented from was very customer service focused and absolutely hilarious! We had a great time chatting with him. The truck was clean and drove great and the price was better than expected. If we ever need another truck to rent, this will be the first place we go! Thank you for everything! -Susan A
Susan AGreat group of guys. Knowledgeable and friendly. Made a stressful time manageable. Can’t say enough about then. Would recommend to friends and will use their services again.
Brian HI had to pay $11 for gas when I drove less than 9 miles total. He said it was on 1/4 tank AFTER I returned it. That truck did NOT use 3.5 gallons of gas to travel 8.4 miles. Oh well......
Chester CShawn was very knowledgeable and helpful with the entire process. Was much easier than I expected. Truck performed perfectly and was very economical on gas. Thanks Shawn for my excellent experience with UHaul.
Chester CExcellent, I loved everything congratulations, good price, excellent truck
Christiano PNa
taquaya r