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DARIN R
Customer Reviews for Tactical Supply & Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Communication was very poor prior to pickup. I was told U-Haul tried to contact me the day prior, but no message was left, so I had no idea who was calling me. My preferred site had trucks in the lot, but I was directed to a location over 30 minutes away, and a much larger truck was the only vehicle available. I did not want or need this large of a truck. Entering the vehicle was extremely difficult and time-consuming since the business was not open and directions for entry were unclear and convoluted.
John BGreat customer service and had me on the road earlier 😁
RAFFE CThe owner was very courteous and helpful in the experience .
DONALD WGreat service
ROBERT HGreat place, Great people!
Archie KStaff was very friendly and helpful. Appreciate a pleasant rental experience with this location.
Robert DAll good
Thomas TWe had a seamless pickup , staff was helpful and professional .
brenda wGet the restrooms in order. Drove 2 1/2 hours to pick up the truck, and no restrooms available when we got there!
Ronald KRented over 100 Penske truck when I had my business. They were very difficult to deal with. This was an easy process and the equipment was great! Thanks
Steven SLeft on Sunday so was closed
Peter SNothing
Paul hInstall a drive way. Would never get in if it was wet. No help to hookup for older people the longer is very heavy. Would never go there again.
Jack TI don’t have any suggestions at this time. The experience was great across each uhaul touch point. We had the opportunity to meet the regional manager at our turn in point. He was welcoming and friendly. I was also able to point out a tie down strap on the car hauler that was significantly worn. I don’t believe the strap would have survived another use.
Bob MVery helpful and giving..I forgot my Pin for my hitch and the cashier offered hers up. I tried it but it was the 5/8” pin and I needed the 1/2” pin. Ran to Harbor freight and when I returned they helped me hook it up safely Thank you
RUBEN DExcellent customer service. Very friendly and professional!
Frankie PThis was the 3rd location I was assigned for drop off. It was inconvenient as it was the furthest from me.
Janice BTactical supply was the best uhaul experience we have ever experienced before, the store is cleaned and organized. The staff is extremely great and helpful, Jessica and Gary went out of their way to help us out and make sure we had the right product for what we needed and they made sure we knew how to use the equipment. Highly recommend for all your uhaul needs.
Gary TThe staff was very helpful and the truck was in very good condition.
Maria GTried to create problems.
Ashley CMove the key box to a better location or a sign pointing to it.
Ray HNothing.
Durwood OI was happy with location and equipment. Requiring people to reserve on line first is not customer friendly. For this reason, I will not rent again from UHaul unless I have no other choice.
Cleve HFriendliest uhaul location and most efficient!
Laura OMight be nice to let people returning equipment that the drop off access point is off the main road.
Kathy AThere was dirt in trailer that the previous renter should have blown out.
David LThe operator was awesome he was friendly and professional, and easy in and out
Michael BGiven great, friendly service in a professional manner.
linda jKeep doing what you are doing. Good job.
Janett EVery friendly
Ann HAmazing customer service. Very nice and an easy transaction. 10/10 would recommend.
Tiffany HService was excellent.
Jose SExcellent
Jeisel CDriver side front tire had an air leak. Had to add air twice during my trip.
CHARLESROBERT LVery pleasant staff, truck had check engine light and abs light. Some to the people I rented it from and they said it's fine, it was serviced a few weeks back. Dont know how they rented it with minimal breaks at speeds above 55
Brian SWas very quick and didn’t have a problem at all to rent the car hauler that I needed when I needed it just for the short period of time that I needed it and the staff was very kind helpful professional and pleasant
dortha sCourteous, well informed customer service. Made our experience painless!
LENNY KGreat Customer Service!
Nelson DThis location has easy access to highway. Agent friendly, knowledgeable & the rate was very reasonable.
CHRIS SI would have liked some kind of credit from company for bringing truck back early and with more gas in it than I needed to. So I could use the credit on my next rental
Gary NTold me to wait to return until all the people left his store which was over 7 before he would come out to help me. I wanted more than 30 mins before I asked in to come in I had my kids and could not wait that long.
Jasline FSlight issue about the gas left, but was resolved quickly.
Michael AYoure customer service on a corporate level is atrocious. You had us drive to tampa from hudson only to be told that there was no uhual. Then to spring hill saying that location had a truck we could use and said you had booked it. It was not there the owner knew nothing about it and it was never booked. After a third time we when to brooksville and finally got a truck. After wasting hours and gas driving around the tampa bay area you have some nerve to charge me anything extra for gas and a clean up fee after you put me hours behind in my move.
Nicholasz O