Customer Reviews for Take 1 Stop and Go
(U-Haul Neighborhood Dealer)

733 reviews

255 Dorothy Jordan Ave   Gallatin, TN 37066

(615) 442-7029

Location Hours

  • Mon: 9:30 am - 3:30 pm
  • Tue-Thur: 8 am - 5 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: 8:00 am - 10:00 am

Services at this Location:

Contact Us

(615) 442-7029

255 Dorothy Jordan Ave
Gallatin, TN 37066

Services at this Location:

Location Hours

  • Mon: 9:30 am - 3:30 pm
  • Tue-Thur: 8 am - 5 pm
  • Fri: 8 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: 8:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Really like the owners/staff. Excellent customer service & just nice, friendly people. Equipment is great each time I rent.

kari M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

I am a Completely Satisfied Customer 💥

A Michael C. 
Rating:
5.0

The man who helped me pick up was a great representative of your organization

DEREK F. 
Rating:
4.0

Very convenient and close. The person that helped me was so helpful and friendly!

Christie T. 
Rating:
4.0

I need to review the movers. They were awful

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Super nice staff

Kari M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
4.0

Customer did not leave a comment.

Bryce A. 
Rating:
5.0

Customer did not leave a comment.

Karmyn S. 
Rating:
4.0

Customer did not leave a comment.

RITA S. 
Rating:
5.0

One of the easiest greatest experiences I've ever had when it comes to renting a vehicle!!! Thank you so much U-Haul you are the best

Donnie S. 
Rating:
5.0

The young lady who waited on me was just excellent & very helpful.

JOSEPH H. 
Rating:
5.0

N/A - They did Great Customer Care!!!!

Anna R. 
Rating:
1.0

terrible, never using uhal again

HAROLD J. 
Rating:
5.0

Very friendly and very helpful. Great people! I will do business with them again when I need a uHaul. Be well, Mark

MARK S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

They are a small and local rental location with extremely helpful and professional staff. Best experience I had with U-Haul ever.

ALLAN C F. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Everything was ready when I got there, and they were very professional.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Great people to work with. Super helpful.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
4.0

Have enough people working when people with reservations are there waiting to pick up their reserved items.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

We came to drop off our trailer and no one was there, during business hours. Thankfully there was a phone number and we were able to get hold of someone and they let us leave the trailer.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

The staff at this location is top notch!!!!

DARREN D. 
Rating:
5.0

very friendly

Rikki K. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Lamont B. 
Rating:
5.0

Customer did not leave a comment.

Lamont B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Customer did not leave a comment.

Jaquerie A. 
Rating:
5.0

Customer did not leave a comment.

Lanee J. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
1.0

Busy on the phone with a friend. Just left me standing while talked on the phone. Pissed me finally walked out. Never again…

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
1.0

Customer did not leave a comment.

Vasile S. 
Rating:
5.0

awesome customer service…

Frederick V. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
1.0

What a terrible experience! It was the worst we've ever had with any rental vehicle and we used to WORK IN THE RENTAL TRUCK BUSINESS! We had a Budget truck booked at a Budget location and called Truck 1 Stop and Go to see if they could match or beat the price because we'd prefer to use a locally owned location. Amy told us not only could she match our price, but if we dropped the truck off a day early we'd save an additional $107. She ended up finding a drop off location an hour further than the one down the street but we went with it because she said we could save another $100 by dropping it there and we had a tight budget since we were moving houses and expenses quickly add up. Because we were in a rush we never read over the contract and just took her for what she quoted us in person. The truck was making noises the whole way to our destination and we were just hoping it would make it. We ended up returning the truck a day early like Amy said and we were charged $300 MORE than what we were quoted BEFORE we were supposed to receive the $107 credit and $100 for dropping at a further location thus making us pay OVER $500 MORE for our rental than expected. The employee that took in the rental said there was no such thing as returning it a day early and getting money back. We asked to keep it then so we could use it to pick up furniture but she had already processed the return and therefore couldn't let us do that either. I called Truck 1 where we got it and spoke to Andrea to explain the situation and what we were told. She said Amy quit the day after we got the rental and her hands were tied since it was a UHaul rental. We were in no way helped by either Truck 1 Stop and Go. WE PAID $400 MORE THAN WE WERE TOLD AND COULDN'T USE THE LAST DAY ON OUR RENTAL! What a shame. So much for using the local guy over the big box guy. Never again!

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

DARLENE C. 
Rating:
3.0

Customer did not leave a comment.

EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

The lady that helped me was very nice and knowledgeable. I had a very good experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

Lamont B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
3.0

Did not open on time

gerald P. 
Rating:
1.0

Our return was not a good experience. The website did not work, we spent an hour trying to make the return, called and was put on hold for 20 minutes before I hung up. Went to an online chat and after a 10 minute wait was told the app worked better than the website. I preceded to download the app and was finally able to make the return and was changed a late fee. It was frustrating to say the least.

Keith H. 
Rating:
5.0

Have coffee and doughnut. Ha ha

PETER P. 
Rating:
5.0

Excellent service at this location - young lady was very considerate & knowledgeable.

Richard H. 
Rating:
3.0

Was disappointed that utility equipment I requested was not there as told. Which made the move much harder. Overall customer service was very decent. The ppl were friendly and informative. Guess it couldn't be there fault if no one returns equipment. Just wish ik much sooner

Makiia M. 
Rating:
5.0

Customer did not leave a comment.

Robyn W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Marci T. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
3.0

Customer did not leave a comment.

Scott J. 
Rating:
2.0

they charged me for gas,,, which i had filled past the guage pickup, and they charged me for another day though i had returned it before 4:15 which was actual time of 3:45 but the woman there said she would park it around back and do the paper work the next day.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Kiera W. 
Rating:
2.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

It was great to small though but it did the job just really glad I found the people at the shop cause my truck was not ready when I got there told me to come back at 8am on the 29th but got it fixed and the guy was super nice

STEPHANIE D. 
Rating:
5.0

Very helpful and considerate employees at this location.

Caleb T. 
Rating:
1.0

Customer did not leave a comment.

JORDAN M. 
Rating:
4.0

Customer did not leave a comment.

Loretta T. 
Rating:
2.0

Your employees adittude really needs inprovement. It took over an hour to get our truck that was confirmed reservation. The truck was dirty and had blankets and other things inside. That ended up being in our way. Will not use this location ever again and will not recommend this location or u haul.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
1.0

I only went 29 miles but I got charged for 100 miles.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
3.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
No reviews have been submitted for this location.

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