Customer Reviews for Take 5 Oil Change
(U-Haul Neighborhood Dealer)

146 reviews

1835 Adelaide St N   London, ON N5X0E3

(519) 951-7156

Location Hours

  • Mon-Fri: 8:30 am - 7:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 10:30 am - 2:30 pm

Services at this Location:

Contact Us

(519) 951-7156

1835 Adelaide St N
London, ON N5X0E3

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 7:30 pm
  • Sat: 8:30 am - 5:30 pm
  • Sun: 10:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Attendant, (appeared to be a mechanic) just asked for the key, and if it was fueled up. I asked if there was any paperwork to sign or a receipt, he said no, just to leave the key. 1 week later we received a phone call from U-haul informing us that the records indicate we still had not returned the truck. It was quickly cleared up however.

STEFANS N. 
Rating:
4.0

I dropped the vehicle off after business hours and there was no key drop box available. I had to return the key the next day.

Rolf S. 
Rating:
5.0

Service was great and the staff were super nice! Very smooth experience!

Lindsay T. 
Rating:
5.0

Customer did not leave a comment.

Hamid F. 
Rating:
3.0

Specifically booked a month in advance and was told a truck would be made available in Strathroy but was told the day before the rental it wasn't possible because I was only going one way. Shouldn't this have been known at the time of booking? Was offered free mileage to bring the truck back but not gas. Would have considered it if gas and mileage back was included. I viewed it as doing a favour for uhaul but it wasn't viewed that way. Also, despite the fact that I did a pre-checkin and paid in advance, it still took 20 minutes to get the truck. Not sure what took so long just to say everything was good to go. Normally we do an inspection with the uhaul rep to agree on any pre-existing damage but the representative just handed me the key and said I could go.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

Mike W. 
Rating:
1.0

I requested a mobile pick up at 7 am. This was confirmed by a u haul agent the day before. Because the location did not prepare their lock box I was not able to receive the keys to my rental until they opened at 8:30 am. This put us way behind schedule, adding a time crunch to our move. Overall a very poor experience. I cannot recommend u haul after this experience.

Sam B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Keep the good work

Anthony I. 
Rating:
3.0

They charge over and it was not cleaned from inside

Dalbir S. 
Rating:
5.0

This location was great to deal with. They were super friendly and ensured I was taken care of. Highly recommend. The only thing I would recommend is the secondary contact number needed to complete the booking. It delayed the process and seemed unnecessary. Other than that, great experience and will use again.

Sean M. 
Rating:
5.0

I got the receipt for $50.32 but $81 were charged on my card.

CHANDRASEKHAR K. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
2.0

You change the schedule at will without asking me. you are always bad.

Won Woo C. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
3.0

Employee was dismissive and distracted at pickup.

Yves P. 
Rating:
3.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
4.0

Customer did not leave a comment.

Denise G. 
Rating:
2.0

Attendant told me to fill up the truck and that I would be reimbursed if the gas level was over what i had picked it up with, upon its return.. That was completely untrue. Congratulations Uhaul you scored a quarter of a tank of gas. store didnt have an appliance dolly as per my contract. I had to incur extra time and mileage to go to another store to get one.as i rented a truck to move a refrigerator.

William T. 
Rating:
1.0

The online checkin was impossible. It took an hour as the website could not “find our location”

David B. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn H. 
Rating:
2.0

Your app is a joke!!!

george K. 
Rating:
3.0

They charged me with equipments and services that I didn't use.

Anderson G. 
Rating:
5.0

Customer did not leave a comment.

parsu J. 
Rating:
1.0

We were kept waiting for over one hour for counter checkout, the person said he was too busy and that we would have to wait He was Very Very RUDE. Called 1-8800-GO-U-HAUL which answer after waiting for 45 minutes but unable to help the same person was also rude to your staff.

Graham B. 
Rating:
5.0

Great service!

Kimberly K. 
Rating:
4.0

I also had to get a tow hitch from the U-Haul on Clarke road. The were unaccessable by phone. I drove to the location to confirm my pickup. They then took 2.5 hours to get me going. I wasn't provided updates through the process. It was unacceptable

Arizona P. 
Rating:
5.0

The crew cabin was maintained well but lacked a bit of cleaning in coffee holders and stuff

Navaid F. 
Rating:
4.0

Service could be better if there were some km that we're not charged.

liliana P. 
Rating:
5.0

Very Happy with the self-check in/out. Very easy and user friendly. I was totally impressed with the level of detail, but most importantly the convenience. Would certainly recommend and use again.

Andres C. 
Rating:
4.0

Customer did not leave a comment.

Ranbir V. 
Rating:
1.0

Bad customer service I was waiting there so get my truck and guy were doing an oil change after waiting for 20 min I walk in he was like 5 min Tht nah a gud service

MANPREETSINGH R. 
Rating:
2.0

I rent a truck and picked on 3:00 pm, after 6 hours, I returned it on 9:00 pm, when the store was closed, so I dropped the key into the ‘key drop' box. On the next day 1 pm, I received the email receipt from UHAUL, I was told I had been changed for TWO DAYS rental because my return time is the next day 1 pm!! I sent a email to UHAUL, but 5 days passed, I did not received any reply, I still waiting and waiting and waiting.......

Qian C. 
Rating:
3.0

No washer fluid, not explained drop off process only simply put keys in box,I asked about covid cleaning and received a snarky answer.

Sven F. 
Rating:
4.0

Customer did not leave a comment.

Qian C. 
Rating:
4.0

Customer did not leave a comment.

NAVJYOT S. 
Rating:
1.0

The blankets I ordered were not there. The customer service guy was really rude! He kept asking for my drivers license when I was not the driver. Kept asking where the driver was and I told him he would be here soon. He walked away from us and did not say thank you for dealing with us. HE JUST WALJED AWAY AND STARTED TO SERVE ANOTHER CUSTOMER. WE WERE NOT AWARE HE EVEN FINISHED WITH US. WE JUST STOOD THERE FOR A COUPLE OF MINUTES UNAWARE OUR TRANSACTION WAS COMPLETED. He had no personality! Not a very nice person or customer oriented.

Jonathan James W. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
1.0

Was overcharged for insurance I declined multiple times (as clearly shown on the booking online). When I questioned the location about the charge they agreed with me that it was incorrect, but that I had to can the general UHaul phone number. Spent well over an hour on hold before I spoke with anyone on the general line, and then when the UHaul rep phoned the location to confirm the billing mistake they apparently lied and said I requested it in person - I did not. I was never asked about insurance in person. Problem still has not been resolved.

Landon Y. 
Rating:
1.0

please do not go to this locaiton! you will save not only your money but also your life, just don't go. I have rented a truck from this location going one way to toronto. First, the back truck is frozen, ask them for help, young guys said just kick on the truck( shocking), and the guy forget to put the dolley into the truck before I pick up the truck. Then the battery is dead, so they have to come over and jump start the truck, I was worried about this then been told the Truck has been inspected by U-haul specialist the day before delivery, it must be someone left the light on and killed the battery. If it ever dead again, I should call U-haul instead talking to them. after the Truck started, the engine light came up, now i'm really worried. the young guy told me nothing will happen just drive. If it broken, just call U-haul and they will come fix it. this truck had 3 dead battery during my trip and the service light came up force me to to drive at max 40km/hr to drop off location and it's shaking the shit out of my life. Luis is a good guy to talk to, at least he cared about relationship , others I dont know.

Jinyang D. 
Rating:
1.0

Customer did not leave a comment.

Joe S. 
Rating:
1.0

Ripped me off by assigning coverage after it was declined repeatedly. U Haul customer service has acknowledged the mistake but has yet to refund. Very upsetting.

Patrick S. 
Rating:
4.0

it took a long time to sign up....also I cannot access the online receipt in order to take a copy for my records

leonard T. 
Rating:
5.0

Customer did not leave a comment.

OZGUR A. 
Rating:
4.0

You charged me for two extra days becuase i returned it where i got it and not in another city where the order said., I would drop off there becuase i would be 30 minutes away from my vehicle. Currently in a dispute with Uhaul head office about this.

Mark H. 
Rating:
5.0

Pick up easy. Very convenient. I would of liked a choice of a van. Still haven't received bill

Rosemary L. 
Rating:
5.0

Customer did not leave a comment.

Jordan W. 
Rating:
4.0

Customer did not leave a comment.

Olivia N. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Convenient location, good guys to deal with.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

jaiwon C. 
Rating:
3.0

Tell your customer that you will charge them for fuel and how to avoid this charge. The trick was given to me with an 1/8th of a tank and I returned it with an 1/8th of a tank and I was charged $61.00.

Marrissa M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer O. 
Rating:
3.0

I did not accept the insurance online, yet I was charged $15 for safe drive, I would appreciate that money back.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Yankson A. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

PAULMF E. 
Rating:
5.0

Customer did not leave a comment.

BOB A. 
Rating:
5.0

Everything went smoothly and the man who helped us was very polite and professional.

Sarah J. 
Rating:
1.0

I asked the two guys to come do the inspection particularly for gas and mileage and damage. They both refused stating it would be done in the morning. I voiced that I was concerned about the gas because I just filled up to the 3/8 mark and also took a picture and didn't want to be charged extra and they said "DON"T WORRY we won't charge you extra". They both seemed too preoccupied with cleaning up so they could close (I was there before 6:30pm). As well I confirmed they would be reporting that I brought it back on time. The guy stated he would close it off before 24 hours was up and I had to remind him that I was returning the vehicle at 6:30 pm when it was required by 9am next day and I didn't want it too be reported late. I could not get a receipt either. Today I am being charged for additional gas when I have a picture proving as well as my son who was with me when I added gas to be at the 3/8ths amount I picked up at. Such poor customer service when they wouldn't even come so if there was a concern I could have gone back to Petro next door and added gas again.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Over charged on the credit card. I need to get back my money .? I contacted the head office. They told me to contact you to settle the account error . Please look into this matter and return the over charged money back. I filled the full glass. Returned the vehicle good shape.

Chacko P. 
Rating:
4.0

Customer did not leave a comment.

PHONG C. 
Rating:
2.0

The trunk of the truck was covered in dust and debris we had to sweep it out so as not to get our belongings filthy. There were damages on the truck that were not logged (or marked by an X) and customers should not be responsible for logging these outstanding damages in your system through pictures when we are already on a time crunch with time limits on rentals.

Sarah R. 
Rating:
5.0

I did not choose SafeMove but you charged me $15 anyway and it's too confusing to know how much fuel to put in the vehicle. I gassed it up before returning but you charged me again for fuel so it's kind of hard to budget with these surprise fees. We won't be renting U-Haul again sorry but I need to know what I'm spending. Especially in these covid times when I've lost my job.

Gail R. 
Rating:
3.0

Make sure the fuel is full when received instead of charging me for a fuel fee when the tank wasn't full when I got it

Alvaro V. 
Rating:
5.0

Damion was a great help.

Chelsea H. 
Rating:
5.0

I would prefer to go with a full tank and return with same

Patrick O. 
Rating:
5.0

Pls continue to provide this pick up/drop off site; VERY convenient for us. So easy. Pro Oil employee was knowledgeable and so prompt and courteous. I definitely can't wait to rent another Uhaul as SO simple and affordable. When you move, it's expensive enough and UHaul elevated some of that stress! Thank you again.

Clara M. 
Rating:
5.0

Customer did not leave a comment.

Mohamad K. 
Rating:
5.0

Customer did not leave a comment.

Mohamad K. 
Rating:
5.0

Customer did not leave a comment.

Mohamad K. 
Rating:
1.0

Thiefs

Jhonnatan C. 
Rating:
5.0

Customer did not leave a comment.

Carla L. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

locate a pickup truck at this location

Thomas K. 
Rating:
3.0

It is so expensive..

Abhishek S. 
Rating:
1.0

They were not helpful and uninformed

Tristen L. 
Rating:
5.0

Customer did not leave a comment.

Giovanni M. 
Rating:
5.0

Everything went great.

Jeffrey C. 
Rating:
3.0

The posted rate of $39.95 sure turned into $88 awful quick. For less than 4 hours and less than 30 km

Randy T. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
1.0

Terrible la gestión me deben dinero desde hace un mes

Johan B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

The guys at the pickup place were so helpful as I had problems with the app, the 1-800 staff were awesome. Truck was in great condition BUT customers are promised the trucks will be disinfected and cleaned in between movers and it was not. The staff at the place said they are not responsible for the U-Haul upkeep. I was very concerned. Thank goodness I had brought my Lysol wipes and disposable gloves because I had to clean the truck. I am older so this was concerning but was in a position that I had no choice because a move had to happen that day.

Diana L. 
Rating:
2.0

Have staff on hand that can assist with the rental at the reserved time. Had to leave and come back as nobody could get the key when I arrived at my pickup time.

clint C. 
Rating:
4.0

Customer did not leave a comment.

SANDRA S. 
Rating:
1.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

susan S. 
Rating:
3.0

The one person who checked me out was very rude.

Jeff C. 
Rating:
1.0

Terrible. The guys at the pick up location and Austin's and August from your customer service were very polite and as helpful as possible , but no one seemed to know what the heck was going on. I tried the online check in and waited a really long time. I had to call customer service and give my phone to the guy at the counter before I could get the key, half an hour after I arrived. When I returned the truck, I was told I wasn't supposed to have taken it and I need to wait to hear from some district manager to clear up my account. Next time, I'll hire a mule train.

Jeffrey S. 
No reviews have been submitted for this location.

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