The drop off went well.
LINDA W
Customer Reviews for Tallahassee Discount Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only person working in this location was not remotely helpful and even spent the majority of our interaction complaining about how she didn't even want to offer U-Haul truck pick-up service. The entire process took almost an hour and was deeply stressful as well as unpleasant.
ALEXANDER WWe have rented U-Haul. Many times before. The app is always glitchy. We always have to contact customer service for help. We just rented a U-Haul twice about three months ago. And yet we’re still getting the extra. Give us your friends phone number so we can contact them, and prove who you are message. . That seems excessive and unnecessary. This location is very junkie and dirty and dark. There’s no signs did not even know. It was a U-Haul rental places. We drove around confused..
Donald WIt was my first time to rent a UHAUL at the United States, as I just moved from Canada. I had many challenges while renting online, and the costumer service representative helped me a lot and stayed with me on the line for more than an hour till I got my rented truck. She made my day and even month. Her name was Candee as I remember. I would like o thank her and her supervisor who change my lemon to lemonade.
Mohamed AVery great attention to the customer!
Richardson BEverything was fine.
John KPlace was closed. Maybe advise during appointment check out that this place will be closed upon returning so that we can have the choice to pick another place.
Jennifer CUhaul sent me to a drop off location that no longer does uhaul service. She stated she has requested many times for her location to be removed but uhaul has not removed it. She did call a manager of some kind and my truck was checked in by that person. She allowed me to leave the truck based on arrangement she made with the person she called. Both were very nice and helpful.
Mona SHad a reservation to pick up at one location and then less than an hour before pickup they changed reservation for pickup at different location. Didn’t see the text message until I was standing in the original location.
Mike MThe lady was very rude. I asked for help she told me no and you need to find another location. And she also said I wish they take these trucks away from this site. Please grant her her wishes she will run people away
Kimberly SVery nice representative. It was rainy but he got the trailer hooked up and we were on our way in no time.
Nancy RPercy Johnson was so nice and helpful when I picked up the truck. He is very patient and very knowledgeable about U-Haul! I will come back again! Thank you!
Nancy MI could not access the U-Haul app on my phone. it kept saying password not verified even though I verified my password multiple times!!!!!!!!! I had to just leave the truck there without closing out with the app. I called 4 different times trying to get help with with the password issue to no AVAIL!!!!!!!!!!!!!!!!
Robert BTruck was very old!! No air conditioning. Drivers side mirror was very shaky arm and hard to see other vehicles because if it. Truck Rattled a lot . When rolling down the window the knob falls out. Said I should get about 10 mpg. Got between 6-7 mpg. Truck was not even close to being full or loaded.
Rodney SI have a reservation in weeks before our move, why did UHaul tell me no trucks were available the day before our move and change pickup locations 3 times.
jon a