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Eric G
Customer Reviews for Tampico Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very friendly and the truck was clean Loved the Customer service
CHARLES VSaul and his team are the best
Scott HExcellent!!!
MICHAEL GQuick and easy check out and return procedures. Truck was exactly what I need for the task at hand.
DAVID MWindshield wipers didn’t work(and it rained during my rental), no AC, the appliance dolly wasn’t available so they gave me utility, vehicle smelled, and worse all the 20ft vehicle wasn’t in service so you gave me a 17ft….oh by the way I have to make an extra trip to fit everything so this added much more time to my one and yet U-Haul still charged me extra miles and full price on the dolly and rental vehicle. This was absolute garbage
STEPHEN DExtremely friendly and professional service. At the last minute I had to postpone my reservation by a day, and they handled it perfectly despite being late notification. This is the *only* Roswell area location I'll use in the future. I didn't ask, but i think it's a tiendita. Bilingual English & Spanish.
JACK BSuper friendly service.
GEORGINA FThank you so much for your help
SAUL EEven though they didn't have all the dolly, they did what they could. Kind and friendly
BRENDA SGreat job, thank you 👍🏾
NATHANIEL LEverything was Excellent!
AUDREY TI forgot her name I think Katy? But she was amazing and so was the whole staff in there. Everyone was so nice to me. It’s my first time at this location and now I’ll be coming here everytime for my projects. Thank you guys
Jessica EFriendly and helpful staff
KENNETH DDO NOT RENT FROM THIS PLACE – HORRIBLE SERVICE & SCAMMERS! Absolutely the worst experience renting a U-Haul. From the very beginning, the staff was rude and disorganized—a complete nightmare to even make a reservation. They mixed up the names and details, and then called threatening to call the police on me, even though we had called the day before to extend the rental by one day and were told it would be $18. Instead, they yelled at me on the phone, accusing me of stealing their trailer and saying they would involve the police. When I told them to check their records, they realized their mistake, but the damage was done. Then, upon returning the trailer, they couldn’t find the reservation AGAIN and suddenly claimed we owed $98—even though we had been told the extra day was only $18. How does that math even make sense?! We originally rented the trailer for two days at $86, so how is one extra day $98?! To make things worse, they completely messed up the reservation and somehow linked it to my account instead of my friend’s, who was the actual renter. They started calling and texting me non-stop, even though I wasn’t the primary renter. And now, despite my friend already paying them, they are charging my account again AND sending me an email threatening to send it to collections! This place is a complete scam, unprofessional, and should be shut down. The staff is rude, they “pretend” they can’t hear you on the phone, and they just keep adding random charges. If you want a stress-free U-Haul rental, go somewhere else.
ALEJANDRO VVery helpful and friendly staff
CHAD BThis UHaul location is my go to location! They are always friendly and always have the equipment I need!
PETER HWindshield wipers did not work. Dealt with rain during my rental and no wipers!
CASEY BI was charged for a dolly that they did NOT put in the truck!
David SI was improperly charged for fuel service. I’m currently pursuing it with U-Haul.
DAVID PThe staff was pleasant. The process was quick. It struck us as odd that, once again, there was no inspection of the truck. We were not asked about the gas...which we refilled to leave a few more miles' worth than where it was when we started.
Susan HThis UHaul center is clean, the UHaul employees are very helpful and friendly and thorough! I would not have to recommend any improvements Fabiana was very knowledgeable and got me in and out of the office and on my way in no time! A+
PETER HThe first truck they assigned to me had a dead battery, but that was quickly remedied and I was put in a van that was fine. The rental went very well except that they charged me for 4 gallons of fuel after only going 9.5 miles during my rental. That's only 2.4 miles per gallon.
DAVID Pexcellent costumer service!
Mohammed DWhy do y’all keep charging my card on file even though I’ve payed the fare.
OKPIDU AThe people who helped us were very friendly and it was so easy to rent what we needed.
KATHERYN WFair price
GREGORY SThe agent was very good
KAMAL BThe truck kept cut off and the oil light keep come on and off
JOSHUA MStaff was very professional, courteous and prompt.
SHAWL LFriendly, great service, fast. All around 5 stars.
GLENN RThis location was more than expected. They had everything possible for my move and even the hard to find Boxes for my tv and wardrobe. The 20 ft van gas full of fuel and ready to go so I did not have to worry about stopping mid move to fill up. I would recommend this location to everyone that has the Opportunity to do so.
DENNIS RWhen I walked in I was greeted and help immediately. All of my questions were answered and the process went quickly. Thank you
ASHLYNN SLove this location. Saul and the girls over there work hard to make it a seamless and stress-free process. Been getting trucks from them for years and would highly recommend.
CASEY KEmployee was friendly, immediately advised that he'd be hooking up the trailer...I've had some employees (at different locations) ask if I wanted help hooking up trailers. I'd definitely select this location again for equipment rentals.
JOSEPH LEverything was Great. ThankYou !
PAMELA RCustomer service is and was excellent. Equipment was clean however the truck I rented had significant body damage that was not noted until I disputed the trucks condition with photos.
ROBERT DExcellenet service. Very friednly and efficient manager.
ROBERTO BStaff was friendly and went through the whole process
KHALINDA YI appreciate the excellent customer service.
brandan cThe vehicle was in terrible condition. Sounded like it has not been serviced for a long time. Water was leaking on my lap from the visor. Vehicle roared like it has exhaust leakage.
ANTHONY OTampico Express was great, highly recommend. Outstanding customer service, thank you !
James BBest service ever.!
Pilar QThis was my easiest U-Haul rental experience ever! Saul took excellent care of me throughout the entire process, and the location storefront had all the extras I needed for my rental. They're open 7 days a week with really long hours of operation too which is a big plus for me! I will be renting from Saul again soon!
Michael SThe owner was so kind, friendly and helpful. Process was fast and we were on our way. Easy place to pickup
Rochelle DBest location in all of Atlanta. Saul, and his team are the best. Highly recommended
Scott HExceptional performance and professional I would highly recommend.
Elizabeth CGreat customer service. Good listeners and communicators.
Thomas ZThe passenger mirror could of been repaired:-/ Other than that everything was fantastic and thank you to Saul! Great assistance!
Tiffany Wfriendly. had me drop and go which sounded convenient. then i found out i was charged for gas even though i filled to the amount i was told from the pick up location
Rich DI used thus location multiple times in preparing for our move. They were extremely helpful and assisted in many ways. I couldn't be more pleased.
Thomas SThis U-haul location has excellent service and a friendly staff. Thumbs up.
William MThe Best Costumer Service.
JOSE CThis location saved the day. Nice people and quick service. They made it so easy! However, I give U-Haul ZERO stars, and the U-Haul center on 92 in Woodstock ONE star! I reserved a 6x12 trailer online 2 days in advance to pick up in Woodstock at noon on Saturday. When I got there they said they didn’t have one. No apology they just acted like it was standard procedure. I had to ask to get help finding a trailer in Roswell. What good is reserving a trailer if they rent it out to any walk-in and don’t hold it or get it for the reservation??!!
Gregory WIncredible staff
danela yIt's just excellent customer service
Donovan GJust keep updated photos of the trucks
bobby aCheck the power supply for USB ports. Both USB ports were dead- probably a blown fuse, but I was down to 1% on my phone and could not charge. Not ideal when you're on the road in an unfamiliar truck and unfamiliar surroundings. There was also broken glass in the floor of truck that was not swept out very well. Other than that, the service was excellent!
Angel SThe guy was super friendly and helpful
Devan CVery small facility with limited parking. People were very helpful and friendly.
Gregory SI've never found myself on the jolly end of having to rent a U-Haul because it meant that I or someone I cared about was moving. Now, here comes along this little store here! They were incredibly friendly & helpful! Next, they went out of their way to make sure we had what we needed, understood all the charges & how it worked, then handed me the key & I drove off with a smile on my face. Thanks Again!
serina nAsked uhaul for assistance with an incorrect drop off location and received no help. I am a customer who rents about 3-4 trucks a week and felt undervalued by uhaul not being able to accommodate my request. I surely will be going to Penske as their trucks are clean and have a better customer support team.
ANDREW LThese guys are so awesome! I was very pleased with my rentals. And that is plural bc I rented from there twice. The first truck, 15 ft. was perfect for the larger items. I went back a couple days later & rented a 10 ft. small truck. Really good prices
serina nBest service in roswell. Much better than virtual locations. Saul and his whole team are great.
Scott H