This was an online rental after office hours. It was extremely difficult to get the lock box open to obtain the truck key (seemed like the mechanism was very stiff). Also the gas gauge was recorded as being at least 1/4 a tank higher than it really was. I didn’t know this until the truck was returned as it didn’t appear visible on the emailed agreement when checking in online (and who could I mention that too anyway). I filled the tank to exactly where it was on picking up the truck but still got charged for 4 gallons on return.
Darryl B
Customer Reviews for Tan Quest By Shannon Rodecap LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person who helped me was beautiful and polite
Wagner DThe woman was great! Super friendly and made the process quick and easy.
Amanda SFantastic customer service
Steven AThe agent there was kind and professional. However, the location is not clearly marked as a u-haul location and the parking is very limited.
WILLIAM AI was charged by UHaul and the Tanning Salon on the same day and no one even bothered to get back me. I should have a refund. Paula Beck
Paula BFantastic customer service and knowledgeable and friendly. A kind word goes a long way, and the agent was more than kind.
Janet S