Customer Reviews for TNG Power Equipment
(U-Haul Neighborhood Dealer)

253 reviews

2100 S Hwy 66   Claremore, OK 74019

(918) 342-2299

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 342-2299

2100 S Hwy 66
Claremore, OK 74019

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The passenger side mirror was not in good order and would not stay in place. I was unable to properly see the traffic in the lane to my right. I had to drive most of the way in the right lane only. If you have ever traveled in Oklahoma, you know that is always the lane that the trucks have torn up. The person in charge was arrogant and did not follow my instructions on which of my cards to charge and insisted on charging me for a trailer that U-Haul asked me to tow to Lindale, Tx for them. I am pissed that U-Haul has yet to reimburse me the $81 I paid to TNG Power Equipment. If the $81 is not refunded to me, I will no longer be a U-Haul customer.

Corey E. 
Rating:
5.0

No improvements needed. The staff were very professional and kind. I would definitely recommend this place.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Newell T. 
Rating:
5.0

Came through when I needed them. Congratulations on the grand baby again.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Vanda B. 
Rating:
5.0

Keep up the good work

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
2.0

Maintaining the equipment I would think should be a priority. When I left the U-Haul parking lot in the pouring rain I noticed the truck steering was pulling to the right very badly. An already unpleasant experience of moving was made even worse by having to fight to keep the vehicle on the road for hours & 100's of miles.

Jerry V. 
Rating:
5.0

I only had trouble with returning my equipment with the online application. I do not, however, know how to fix this issue.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

SAMMY R. 
Rating:
4.0

The trailer for the most part was in good condition. It was not cleaned (probably from the previous renter and looked to have been run into something on both side, but I took pictures before and noted it prior to leaving the lot on the pick up date.

Michael R. 
Rating:
5.0

Staff was very helpful in the stores already clean

Victor J. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Good service and. Very helpful

Dexter S. 
Rating:
4.0

Customer did not leave a comment.

francis N. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Very quick service and a friendly group

JIMMY P. 
Rating:
5.0

There was a door lock/latch missing on our trailer. We had to tie the door shut.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
4.0

I was very upset!!! When I arrived to pick up the truck, I was asked for my credit card info, told there would be a hold on it for an estimated amount. When I said my driver would be paying cash for the actual amount, the man said for him to remind them to remove the hold. So he returned the truck and asked how much it would be. He was told it had already been run through using my credit card. You say, what's the difference, he could just give me the cash, which he did. It mattered a lot to me. I had an $1800 car repair 3 weeks earlier, which I had to put on my credit card. Being 81 years old, on Social Security with limited income, I'm having to pay interest a for few months. So this new $91+ charge, is also costing me interest. Your employee said he couldn't do anything about it without an involved and time consuming process. They should ALWAYS ASK before charging the credit card.

sherrill V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Great customer service would recommend to anyone.

William M. 
Rating:
5.0

Very quick process!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

I would rent the same trailer again - easy pull and easy pickup. Easy return. Helpful staff at this location.

scott C. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Excellent location and helpful staff

Mark D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

CHERI D. 
Rating:
1.0

con artist and rip offs

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Clifton J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

very polite and respectful. quick in and out service.

Bethany P. 
Rating:
5.0

Customer did not leave a comment.

carter M. 
Rating:
5.0

other than the initial process of picking up the truck everything was great. An older man did the initial process to get the trucks and was extremely slow.

Joel H. 
Rating:
5.0

Great store

JOHN J. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Customer did not leave a comment.

theresa C. 
Rating:
5.0

Customer did not leave a comment.

cassandra M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
4.0

Customer did not leave a comment.

Henry C. 
Rating:
3.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Very nice experience.

debbie R. 
Rating:
4.0

Speed up the paper work since I did the express online check in.

Henry C. 
Rating:
3.0

It's not that the equipment was not clean, it did not drive well. At 143,000 miles, it's outlived it's safety margins.

Scott B. 
Rating:
5.0

The mobile phone check in didn't work. Spent 1/2 hour trying to figure out whether I supposed to pick up the Uhaul. Everything went well after that.

Charles R. 
Rating:
1.0

I rent from UHual 10-20 times a year and this is my last time.

Christopher M. 
Rating:
1.0

I dropped the truck off on Sunday, it was gone from their forecourt by Tuesday but I received no notification that they had booked the truck in or closed out the rental. I went to the location on Friday to ask why and they were not able to figure out why they hadn't closed out my reservation but had sent the truck out. They told me to call U Haul to get it resolved. Not at all impressed with this location.

Terri T. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
5.0

I dropped off after they closed so there was no one for me to hand over too.

george T. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

Pick up the dog shit off the floor and better customer service.

Nick H. 
Rating:
3.0

Customer service should try to be friendly.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
2.0

Truck interior can was dirty and smelled. Box was not swept out.

Christy A. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JILL S. 
Rating:
5.0

Got there after they closed but key box was easy to find

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Lance Y. 
Rating:
3.0

But they better have the equipment next time.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Ron A. 
Rating:
3.0

Customer did not leave a comment.

Tamara G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Customer did not leave a comment.

alfonso R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Quick Service at both picking up truck and delivery.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

The people at T&G did a great job, but the U-haul truck I rented was in poor mechanical condition. The truck had 140k miles on the odometer and mechanically showing it. Slack in steering wheel and sever vibration in drive train above 60 mph ( I think the driveshaft was out of balance or worn u-joints). I rent from U-haul about 2 times a year and will test drive my rental next time. I pity the person who rents this unit for a cross country move.

Steve G. 
Rating:
5.0

This business has moved locations and when I tried to pick up my truck with the mobile app it said I was in the wrong location. The address for this business needs updated.

Josh R. 
Rating:
3.0

well when i got the truck it was no where near 3/4 filled on gas which isn't a problem but i was forced to sign a paper saying it had 3/4 of a tank which wasn't accurate.

Alyssa M. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Thank you

richard B. 
Rating:
5.0

nothing

DENNIS B. 
Rating:
2.0

I'm not really upset about the overall experience. Customer service was ok. Nothing excellent or horrible. I just dont understand such high pricing. Today, my boyfriend, brother and I decided to rent a uhaul as we were moving to stillwater. About 80 miles away. We moved to a place with a uhaul place right in front of us. Was just a quick one way. Only used for a few hours. Still cost us $115.00. Now, I know uhaul is a very large company and many consumers use uhaul. It is absolutely ridiculous to charge that much for such a simple move. This is the exact reason, we wont use uhaul for the remainder of our move. We will find other ways to get the rest of our things. A uhaul would be much easier but little old us cant afford to use you people. Thanks

Portia P. 
Rating:
5.0

Customer did not leave a comment.

Sully S. 
Rating:
5.0

Everything was ready and on time. Great experience.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

ann D. 
Rating:
5.0

The employees were friendly. I appreciate how fast they had me taken care of.

Jason C. 
Rating:
3.0

Initially, this location did not honor my reservation. It turned out I really needed the next bigger size anyway. I'm actually thankful the mixup happened.

Susan M. 
Rating:
5.0

Very Friendly, Quick, and Easy!

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

Amber J. 
Rating:
5.0

The guys were very polite and efficient.I would recommend the services.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Tiffi H. 
Rating:
5.0

Great customer service in renting the trailer, in explaining the hookups, and an easy spot to drop off when returning the trailer. Thanks!

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

John T. 
No reviews have been submitted for this location.

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