Very quick service and a friendly groupJIMMY P.
Customer Reviews for T&G Power Equipment Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a door lock/latch missing on our trailer. We had to tie the door shut.Julie H.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Cheryl T.
I was very upset!!! When I arrived to pick up the truck, I was asked for my credit card info, told there would be a hold on it for an estimated amount. When I said my driver would be paying cash for the actual amount, the man said for him to remind them to remove the hold. So he returned the truck and asked how much it would be. He was told it had already been run through using my credit card. You say, what's the difference, he could just give me the cash, which he did. It mattered a lot to me. I had an $1800 car repair 3 weeks earlier, which I had to put on my credit card. Being 81 years old, on Social Security with limited income, I'm having to pay interest a for few months. So this new $91+ charge, is also costing me interest. Your employee said he couldn't do anything about it without an involved and time consuming process. They should ALWAYS ASK before charging the credit card.sherrill V.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Raymond R.
Great customer service would recommend to anyone.William M.
Very quick process!Richard S.
Customer did not leave a comment.Matthew S.
I would rent the same trailer again - easy pull and easy pickup. Easy return. Helpful staff at this location.scott C.
Customer did not leave a comment.Ryan B.
Excellent location and helpful staffMark D.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.CHERI D.
con artist and rip offsThomas W.
Customer did not leave a comment.Clifton J.
Customer did not leave a comment.David B.
Customer did not leave a comment.barbara M.
Customer did not leave a comment.Cheryl T.
very polite and respectful. quick in and out service.Bethany P.
Customer did not leave a comment.carter M.
other than the initial process of picking up the truck everything was great. An older man did the initial process to get the trucks and was extremely slow.Joel H.
Great storeJOHN J.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.theresa C.
Customer did not leave a comment.cassandra M.
Customer did not leave a comment.JOHN J.
Customer did not leave a comment.Henry C.
Customer did not leave a comment.Tony P.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Richard W.
Very nice experience.debbie R.
Speed up the paper work since I did the express online check in.Henry C.
It's not that the equipment was not clean, it did not drive well. At 143,000 miles, it's outlived it's safety margins.Scott B.
The mobile phone check in didn't work. Spent 1/2 hour trying to figure out whether I supposed to pick up the Uhaul. Everything went well after that.Charles R.
I rent from UHual 10-20 times a year and this is my last time.Christopher M.
I dropped the truck off on Sunday, it was gone from their forecourt by Tuesday but I received no notification that they had booked the truck in or closed out the rental. I went to the location on Friday to ask why and they were not able to figure out why they hadn't closed out my reservation but had sent the truck out. They told me to call U Haul to get it resolved. Not at all impressed with this location.Terri T.
Customer did not leave a comment.ROXANNE S.
I dropped off after they closed so there was no one for me to hand over too.george T.
Customer did not leave a comment.James G.
Pick up the dog shit off the floor and better customer service.Nick H.
Customer service should try to be friendly.Amy H.
Customer did not leave a comment.Leslie C.
Truck interior can was dirty and smelled. Box was not swept out.Christy A.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.JILL S.
Got there after they closed but key box was easy to findJOHN J.
Customer did not leave a comment.Lance Y.
But they better have the equipment next time.Ronald A.
Customer did not leave a comment.Ron A.
Customer did not leave a comment.Tamara G.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.alfonso R.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Thomas B.
Quick Service at both picking up truck and delivery.Randall S.
Customer did not leave a comment.JOHN J.
The people at T&G did a great job, but the U-haul truck I rented was in poor mechanical condition. The truck had 140k miles on the odometer and mechanically showing it. Slack in steering wheel and sever vibration in drive train above 60 mph ( I think the driveshaft was out of balance or worn u-joints). I rent from U-haul about 2 times a year and will test drive my rental next time. I pity the person who rents this unit for a cross country move.Steve G.
This business has moved locations and when I tried to pick up my truck with the mobile app it said I was in the wrong location. The address for this business needs updated.Josh R.
well when i got the truck it was no where near 3/4 filled on gas which isn't a problem but i was forced to sign a paper saying it had 3/4 of a tank which wasn't accurate.Alyssa M.
Customer did not leave a comment.Lisa F.
Thank yourichard B.
I'm not really upset about the overall experience. Customer service was ok. Nothing excellent or horrible. I just dont understand such high pricing. Today, my boyfriend, brother and I decided to rent a uhaul as we were moving to stillwater. About 80 miles away. We moved to a place with a uhaul place right in front of us. Was just a quick one way. Only used for a few hours. Still cost us $115.00. Now, I know uhaul is a very large company and many consumers use uhaul. It is absolutely ridiculous to charge that much for such a simple move. This is the exact reason, we wont use uhaul for the remainder of our move. We will find other ways to get the rest of our things. A uhaul would be much easier but little old us cant afford to use you people. ThanksPortia P.
Customer did not leave a comment.Sully S.
Everything was ready and on time. Great experience.Charles R.
Customer did not leave a comment.ann D.
The employees were friendly. I appreciate how fast they had me taken care of.Jason C.
Initially, this location did not honor my reservation. It turned out I really needed the next bigger size anyway. I'm actually thankful the mixup happened.Susan M.
Very Friendly, Quick, and Easy!PAULA C.
Customer did not leave a comment.Amber J.
The guys were very polite and efficient.I would recommend the services.PAMELA C.
Customer did not leave a comment.Tiffi H.
Great customer service in renting the trailer, in explaining the hookups, and an easy spot to drop off when returning the trailer. Thanks!Debra H.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.John T.
Customer did not leave a comment.Sherryl H.
Very friendly service.clyde W.
Customer did not leave a comment.greg P.
Have a rental truck closer to their location. I live in Pryor, wanted to rent in Pryor, but because there was nothing available, it cost me an extra $30.00 in mileage fees just to bring it back!Donna C.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Jason S.
Not super friendlyFRED M.
Friendly people, clean environment, easy in and out.Kenneth M.
Customer did not leave a comment.ODELL L.
Customer did not leave a comment.FRED M.
Reserved vehicle in person and told them it was for two days. Picked up time on contract was correct, return time was not. Was told when I picked it up they had the truck reserved for Saturday morning, which had I need the truck long for my entire time it would not have been there. Called me on Friday to seen when I was returning the truck and I told them I would most likely be done with it that day. I did Return the truck within a 24 hour period and they were going to charge me for two days. Also when picking up the truck he offered the insurance of 14 dollars but did not indicate it was per day.John M.
Customer did not leave a comment.breane W.
Tried to rent on line (?T&G, name used, BUT if in the businesses bld. or if looking at their businesses card it's TNG or DKI???), had no indication reserve took. Decided easier to just call. I called T&G, & Roger Fisher told me he had none, till Monday. So called UHaul, after a 30 min. wait, CS opened my acct. & set rental up with Southside. Afterwards, got an email, I 2 trucks rented. Called an waited ANOTHER 30 min. to remove Southside rental. CS cleared up order, ASK me if I WANTED OPTIONAL INSURANCE or NOT, I DECLINED it. Picked up truck, all okay, but informed that truck had slow front right wheel leak, no problem. Due to heat exhaustion (2 ex large storage units to eliminate an put in back yard.), Sure day had to keep to start n finish 2 ND unit. Mon. morn., finished 2nd, returned for last optional load at farm. Truck filthy, opted to had wash n towel drey inside n out, & top off tank. Got to T&G, waited behind owner, basically stuck behind blabber mouth customer, so went outside & polished on truck, felt like inside biz I was an inconvenience. Finally got serviced, and told UHaul would send a receipt. 3 times I ask for total cost, I had even mentioned my tax exempt, an that I new I messed up & over used my gas goal. Finally I got him to give me a charge, I like to flipped. Milage I did, Ok can bite that. 3 days, that Ok used. HAD he told me I was being charged for 4 DAYS, Ok would have KEPT IT (Would have been a bit ticked off, bit would happy to have had ALL my moving done.). BUT if any thing, he actually made me feel like Ok was keeping him from ??? Then was informed that I'd been charged too for OPTIONAL insurance, WHAT? Was informed it wasn't optional n lil trucks ($40.). So insurance, $40.00 Extra day, $19.95 Tax exempt over charge, $27.84, Environment fee, that's fine. Practically $90.00, that's a BIG impact, when your on SSI.. I'm terribly disappointed. I used Southside, n didn't care for that biz, she wasn't much better, but this 2nd time, second experience, burned me. Called to begin a complaint, ANOTHER 30 min., then my phone died, so I'm guessing after this survey, ANOTHER 30 min. on waitng for a CS rep. AT THIS POINT, I'm exhausted. I had other obligations I needed to get done. Do feel like another UHaul rental, not really.penny C.
They are always great. Very friendly and efficient.Ron A.
Customer did not leave a comment.JOSHUA W.
My original reservation was with Green Country Towing. I arrived at 8:35 and they we're not open for business. I went to T & G and they happily met my needs.Ron A.
Customer did not leave a comment.RAYMOND M.
Don't over charge someone for truck rental. We had for 18hrs less than one 24hr period and got charged $58 when it should have been $29.95. Then they charged us for gas, saying it was HALF! full then we got it it was bwtwwwn 1/8th and 1/4 full so they proceeded to fill truck up at our expense and then charged us for filling it beyond where we got it THEN!charged us an additional $30 For a fill up fee. We should have been billed for a total of about it estimate somewhere between $75-$85. The Final bill we got charged was $173.58 which in our minds is not by anywhere correct.les D.
I also had a good experience at another location, Blue Stream. They actually called other locations to find a smaller truck than they had available.billy W.
Customer did not leave a comment.Donald P.