Super friendly and helpful
mark c
Customer Reviews for T&W Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people, very helpful.
Cody HAll Good.
Tim MGreat people, that went out of their way to help.
ty tI had to drop off on a Saturday when they were closed. The owner saw me and came by to help me move the trailer into place. Very kind since it was his day off.
AMY RBig thanks to Heath for allowing me to drop off on a Saturday!
Matthew SI wish they had larger trucks available, but customer service was superb!
Jim FI gave my self the best service I've ever had
heath sHeith is the Man!
Hank HThe pick up location was fine, but it was 75 miles from where we reserved the truck. We confirmed the reservation the night before pick up but next morning were informed there was no truck available. The reservation system that allows a reservation to be made when there are no trucks available is truly awful. Because of that, I will avoid using U-haul in the future.
Karl EBest service I've ever had
heath sRate was. Early tripe what we paid in March, I was stunned.
ROBIN RTruck was old no AC Not good for the lo g trip. Terribly bad on gas. I mean really bad. Need to put oil. No USB. Radio was bad, very noisy I could not hear my phone ehen rang
Lloyd GNothing wrong with the representative at this location. We reserved a truck 2 weeks in advance. No one contacted us prior to our pickup to alert us that a truck was not made available. Your customer service representative “Maria” and her supervisor were aggravated and unhelpful. We were at fault due to Uhauls inability to provide a truck. My wife and I had to call out of work, reschedule our movers, pay for a second rental car, and pay for the gas to go pick up the truck that was 120miles north. We weren’t compensated for any of this. I should also mention how dirty the truck was as well - sticky cup holders, sunflower seeds and chips on floor, bugs on windshield. I will go out of my way to never use U-Haul again, and will make sure none of my friends or family use your incompetent services again. Train your customer service representatives to do their jobs - alert customers of changes to their reservations, compensate them when they’ve been inconvenienced at no fault of their own, and learn common phone etiquette.
Per KFor such a small town it was very easy to us Uhaul for my move, and the price was very reasonable!
Katherine WFirst of all they didn’t have our reservation ready so I had to spend 27 more dollars on fuel to pick it up from a different location. Then, when I returned it I filled the take up and I still got charged 20$! This is insane. So so so disappointed.
Nathan PEverything was great!! The staff was friendly and even had some tips on where to visit around my new destination.
Nichole FN/A
ERIC SVery friendly great service thank you T @W repair
charlie rCalled and left voicemail during closed hours. Equipment was check-in when they returned.
SHAUN TWent out of the way to make sure I had a rental and my equipment was ready to go
Robert MGreat service
GLENN JVery helpful and friendly
Mary FTruck was almost new. Was exceptionally easy to drive and worked well on hills. More than enough power. Everything worked great
RODNEY BT and W did agrewat job on delivery and assistance good job
jerry cVery nice people. Helped us w other issues
David PMake sure your customer understand how things work and test your work more thoroughly
jerry gI never saw or talked to anyone, just put my key in their slot and it was done. Worked just fine for me!
Mary Qexcellent U-Haul Representation.
daryl dExcellent --No Improvement necessary.
daryl dHeath was amazing to deal with and very accommodating. We've dealt with him on 2 occasions and each time was smooth and pleasant. THANK YOU!
NATALIE PThe only trailer that was available was a car hauling trailer. The three elk that we had that but a lot of road grime and dirt on them so I'm really not too happy about the situation when I go to run a trailer expect have more of a choice. Also the fact that a small enclosed trailer was cheaper then using the car trailer and because of that I feel that I was overcharged therefore I did not have a good experience with you Hall. If there had been another place to rent from I would have gone to them. This experience has left me wondering if I should deal with you all again in the future. It will take a lot more work to clean up the up before I can process to them and my time is worth money! Sincerely Yours Louis Beitl
LOUIS BVery friendly and great service
BILL Svery helpful and a very pleasant person to deal with
MICHAEL CThe best u haul I've been to thank u
BRITTANY BLove u-haul!
STEVE SGreat experience
PETE BThis was a drop of point for me, and they were personable and seemed to know what needed to be done.. Would recommend them for anyone in the area, but then they are also the only uhaul point in the area...
JEAN HIt was great! Would not change a thing.
carol jmy original reservation was in Lewistown, mt. that location refused to go and pickup the truck until 3 days after reservation time because they don't get reimbursed. we had to drive 4 hours to get this vehicle and not to mention the gas we had to pay for in our vehicle and the rental to get back to Lewistown. people beware before you rent from uhaul about what all of their policies are. it does not matter that you have a reservation. we had planned to move my dad back from Montana to mn and had lined up our air reservations and appointments to get back to mn. imagine getting there and finding you have no vehicle then having to spend a day getting the vehicle, we had to be out of the apartment so we had no place to stay since we were behind a day because of this. never again will I use uhaul.
JACKLYN Bthank you
AARON B