Clean the vehicle out, get it fixed so the check engine light isn’t on and fix any water leaks in the back so things don’t get damaged from water like mine did
Joel W
Customer Reviews for Tara Roden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unclear signage for drop off. No person on site.
Sydni BTara and David were excellent to deal with. Uhaul infrastructure was cumbersome. Forced me to install an app to upload photos of my DL. Cumbersome poorly streamlined process that's been updated to be worse than previous experience. Accessing, using, and dropping off the equipment was super simple and convenient and I would recommend this business on that basis. But I will also warn the folks I recommend to be wary of the janky app and web forms that may take several tries and some patience to get working. When working on the user experience, ask the question: how can we reduce the number of broken webpages and apps that the customer needs to interact with to achieve the photos of the DL and equipment, get the signature for the policy document, and get paid? Hint: one well optimised web page would be ideal.
Jasper TThere was nobody there I did the drop off and pictures etc by myself and left it via the honour system Should have someone to double check equipment before a customer leaves it
David Mi don't have a cell phone and did not have a house phone, but tara made sure i got everything finalized great service from her
Brian CNo idea where to put the key
sandara mTara Roden was a great Uhaul representative. She was very accommodating, on time and helped minimize stress during a tough moving challenge. Thank you to Tara.
Trevor EThere is no office at this location just a parking lot and apparently a key drop box nailed to a telephone pole. The building at 2333 Mine Road has a sign stating this is NOT a Uhaul office. Hmm.
john yMy 12,000 leather couch got wet on the bottom and a bit on the sides as it was sitting on the floor having taken the feet off to fit it out the door. Not very impressed with ZERO call back on this. I hope I hear something from Uhaul.
Scot BTara was knowledgeable, friendly & helpful. Great experience. Thank-u !
Kevin JNothing service was amazing and fast
Renee WNothing
Stephen NThe drop off is a parking lot with nothing around. Only because we had been there before we new what to do Be aware when you rent a trailer at the end of the day that is one of your days it’s not a 72 hrs. It cost me an extra day. Also they wouldn’t allow a one way trip to Vancouver Island from Vancouver. So not only did it cost me a extra day of rental it also cost an extra $300 in ferry costs. Was very disappointed with this experience
Mark LTop shelf ..... par none
Nick GLiterally just an empty lot with 2 trucks. Very confusing on how to get into the truck. The lock on the back was nearly rusted shut it took 5 whole mins just to get it to unlatch.
Darren ONA
Jeff LWe needed help in accessing the key to the van when our smart phone access did not work. We got help by phoning the Vancouver office. The person we dealt with was polite, helpful and did not rush us when we needed extra explanation to get the key. It turned out to be a positive experience.
Joan LTerrible location. It’s a parking lot, not even a key drop box. Unable to source local dealer, Then I was charged an extra 4 miles after I left an extra $30 worth of fuel in it? Charges under $10 should be waived. Cheap bastards
Bill HVery easy to deal with and accommodating. Really appreciate this service in the Port McNeill area.
Darcy LVery poor hours and the drop off box was NOT clear and easy to find we were very disappointed in this office at Port mcneill if I had know this in advance I would have just used my truck on multiple trips
Gordon GTara was great she was there ahead of time to meet us and let me choose which truck I could take, dropping it off was painless with the key drop box.
Eric NBetter security at this location. No office present might be why my original truck that I was supposed to pickup was vandalized and I had to take a much larger truck which cost me $200 more in ferry fees and gas. Also, because it was 10’ longer approximately, we could not park it where we wanted to offload which led to a lot of stress.
Francis DThe truck was very good except it leaked badly. In only 50 km of medium rainfall and everything was wet inside. It was not very water resistant (as claimed on the back) let alone waterproof ! The Port McNeill dealership is absolutely first rate. I have had 2 very pleasant experiences with Tera! I had previous U-Haul experience I'd rate acerage to good. This experience, other than the water, was fantastic!
Kerry ATara was really great! Thanks for all your help!
Danny ZTara was very helpful and patient with all our requests. Thanks
Gerald AYou do not care about the next customer, They are in control, and anyway they can get you they will.
david mExcellent and easy. Thank you!
nancy tTara was wonderful. She went above and beyond to help get us on the road. Much appreciated! You might consider having a bit more inventory at that location. We had to take a much larger vehicle than we needed. Certainly glad she had something available for us though as it was a .ast minute rental, late in the day.
Michelle HI ordered a 20 ft moving truck and was given A 26 ft truck because there was no 20 ft ones available. I was told I would be given the 26 ft truck at the same cost as the 20 ft one. I was charged the price of a 26 ft. My son was the driver of the truck and when we picked it up he paid for it online as the Port McNeil office was closed. I was also charged on my Visa for the rental. The truck was not in good mechanical condition. Midway through our trip the engine/break light came on and was making a loud dinging noise. We stopped the driving and tried to call road service. Uhaul was unresponsive. After driving the truck forward and backward the dinging finally stopped and we continued on to finish our trip. We wasted about an hour on hold with U-Haul. The next day I called the office in Mcneil to ask about the charges to my visa and the error in price and was told again to Call U-Haul. So I suppose I will need to sit on hold again for another hour or two before I get this sorted. I would not recommend U-Haul. I suggest that they keep their trucks in better mechanical condition.
Marco BHow about just be there for your customer , perhaps even answer the phone would be good . We followed the YouTube video to a tee . And much after the fact was informed that there is drop box somewhere in the vicinity in which we should have left the keys . Being held on hold for an extended period of time while trying to adhere to a schedule was most frustrating. The location had NO representation whatsoever. Only a “try “ this # … sign on the ONLY DOOR at this address , only to be told we could not be helped until Tuesday the following day .
DEBORAH GThere was damage to the trailer I used. It was usable but it could have been better. Also, the tie-down mechanism was rusty and stiff to use. Both sides need lubrication.
ARTHUR FVery friendly and helpful location
Timothy LTara was very helpful and easy to work with. Thank you!
BRIAN RAwesome, thanks!
Joshua EWe were treated very well. I do not see how the service we received could be improved.
Teri-ann CI was completely happy with Tara and her professionalism.
Kerry AEasy fast. Rented car trailer simple. Please make Tara company president. Thanks
DACEN BTara/uhual staff were not on site, and told me to leave the key under passenger seat because there was no drop box available. Lot was unsecured and easily accessible by road, and truck was damaged after I dropped it off. I'm now having to dispute $700 worth of strange damage claims with the regional manager Teddy D'Fantis, who is extremely unprofessional slippery and not returning any of my attempts to contact him. Tara was also told by Teddy not to meet me regarding the situation, and now I have no choice but to pursue this issue with head office, who will likely refer me back to my area reps, which will lead me to another dead end and I will end up eating the costs of them not running their business in a secure manner.
janell rI was extremely disappointed with the experience. The reservation that was booked 3 weeks in advance was not done correctly and fixed at the time of pick up when i was told it would be done day before. The truck was dirty inside and the furniture blankets that were left in the back of the truck were soaking wet, like they were chucked in there wet right before i got the truck. There was also a leak in the back of truck that caused several boxes to be damaged and minor damage to its contents. A needle was found in the cab of the truck, don't know how long it was there. My uncle was driving and found it. Had he been jabbed with it, could have caused a dangerous health affect on him. I am disgusted by the service and would not recommend getting a truck there as they clearly don't clean and check their vehicles and service is horrible. I would like to be compensated for this horrible experience. I put in a complaint case but was never contacted at all by this person to find out what had happened. It has gone ignored when I was told that a call or email would be done within two business days.
Lisa HI dropped the equipment. And Contact port mcneill . Didnt get anything back.
Jr DMaybe to have a rep meet at the location and ensure all is ok and collect the key? Otherwise was a good experience overall. Thank you
MARK RTo have someone available at the location for customer service would be the best idea
ANGELINA HI found the lock on the tailgate of the truck hard to get off. There was also a extra last minute $30+ charge that was not mentioned. The staff here at the local office were great to deal with. The extra charge and I requested the day before for the 24hr pickup ... then it wasn’t accepted on line and I had to start making phone calls at 6 am to get into the truck. Which put me over an hour behind of schedule right at the start of the day. Which put me in an irate mood driving your truck.
David RIt was indicated to us that we could drop the truck off and put the key in the box.... Ended up calling and asking for particulars. Once we connected, all went well. Really liked the fact that the one way service exists. It saved a lot of grief. Thank you.
Robert WVery helpful with planning and our truck pickup went smooth. No surprises with unexpected last minute charges.
Gary M