Customer Reviews for Tarpon Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was very grateful that the owner helped me to unhook the trailer from my hitch.

Rating:

1.0

truck was very dirty

Rating:

5.0

No additional information at this time.

Rating:

3.0

Convenient location but the staff don't disconnect trailers. He told me to drive it to the back of the place and disconnect it.

Rating:

5.0

The gentleman behind the counter was very helpful and a pleasure to deal with !

Rating:

4.0

Mice ate through some of my boxes. The staff was helpful and available.

Rating:

5.0

This location is bare bones. That’s fine with me! The location is super convenient and reliable. Your man there is excellent. It’s our go too location. Thank you!

Rating:

5.0

James is AWESOME! You have a jewel in him. So very helpful always

Rating:

5.0

Outstanding experience

Rating:

5.0

Very helpful manager, great customer service. Highly recommend.

Rating:

5.0

The gentleman who runs Tarpon Self Storage is the best! Helpful, polite, easy to work with. Highly recommend this location. The equipment, a 5 x 9 motorcycle trailer, was in great shape and gave me no problems at all. Overall, a good experience.

Rating:

5.0

Simple and easy.

Rating:

4.0

Just picked up a trailer for transfer. But lights and trailer in good shape.

Rating:

5.0

I made a reservation for a truck for a one way move to another state a week prior to pick-up. I quickly received a text and email confirmation of the reservation. James at Tarpon Storage indicated he would check on availability over the next week and was knowledgeable and helpful. The Uhaul confirmation stated the requested equipment(truck) was unavailable at the requested location and a Uhaul rep would contact me the day before to verify availability of the equipment, date, and location. This basically stated Uhaul would not confirm the truck, date or location of pickup until the day before. When a customer is coordinating loading, travel, motel reservations and assisting personnel it is very stressful with no assurance the equipment will be available. I checked with James several times that week and even though the requested truck was at the location, he couldn't guarantee someone else would not rent the truck before my requested day. No one contacted me the day before my reservation and there was no change to the notification on the reservation online stating the requested equipment was not available at the requested location. Luckily, the truck was at the requested location on the day requested and James called to confirm on the morning of the reservation and even gave an extra day at no charge . The truck was mechanically fine, clean and the 1400 mile trip uneventful. I appreciate the help from James but Uhaul should have a way of insuring the reserved equipment will be available at a designated time and location instead of leaving the customer wondering if they will get the requested equipment when and where needed.

Rating:

5.0

Don’t judge a book by its cover. This location is not flashy but rather organized and all business. And the gentleman that owns it is so kind and friendly. When in the area, we will always choose Tarpon Storage first!

Rating:

5.0

James always does an excellent job assisting me with trailer rentals.

Rating:

5.0

Excelente

Rating:

5.0

This was the second time I’ve at least storage unit from James, and he has been very helpful both times.

Rating:

5.0

Keep up the good work!

Rating:

5.0

No problems

Rating:

5.0

James is always a pleasure to work with.

Rating:

2.0

Incredibly hard to find or get ahold of.

Rating:

5.0

Easy return and very nice personnel.

Rating:

3.0

Explained fuel situation upon drop off and was still charged for fuel.

Rating:

4.0

Truck rental was ready on very short notice which was appreciated! Thank you.

Rating:

5.0

James was ready for us and the vehicle was clean. There was not wait time on the pickup and we used the drip box the Next morning to return the keys.

Rating:

3.0

Boxes got wet and infested with roaches.

Rating:

5.0

Excellent

Rating:

5.0

No recommendation needed.

Rating:

5.0

Online pick up was great as I picked up the truck on a Sunday, when the location was closed. Drop off was even easier as I simply dropped off the keys and the owner completed everything for me. Will definitely utilize this location again!!!

Rating:

5.0

James is an outstanding manager of this facility. He is efficient, respectful and a good human being. The facility is clean and easy to access. I will use again next year.

Rating:

5.0

Great staff!! They have always been very very helpful and friendly.

Rating:

2.0

The location had no drop box identical to U-Hauls instructions or a sign educating the customer “key drop off”. I had to sit in the parking lot for 10 minutes to get an answer. U-Haul needs to tailor the instructions to the location. Or the locations need consistency across the board.

Rating:

5.0

Excellent customer support & care

Rating:

3.0

the overall uhaul experience needs to be improved. We had booked a 26 footer over a month ago and not having it available simply isn't a solution. We would NEVER recommend Uhaul again to anyone...the agent on the phone didn't care to help and we ended up having to pay someone else to haul items due to uhaul not having the right size truck. Terrible customer service. We received no discount for our issue other than the normal charge of the smaller truck. We'll be telling everyone we know not to rely on uhaul as they don't care if they don't have the right equipment you order when you need it.

Rating:

1.0

Having the equipment I ordered would of been perfect but that didn’t happen… instead, all I got was a truck with no equipment… so much of my furniture is damaged now and it was hell moving furniture into the truck without the equipment I ordered. A very expensive mirror is now broken and dressers along with other furniture is either cracked, scrapped or beyond repair now.. I really needed that equipment and if it couldn’t be done,,, the option to order should have been unavailable. I have so many bruises on my legs,., it ain’t even funny. I don’t believe I should be charged full price and I did not use the dolly for boxes or the blankets… I only picked up the dolly for furniture at the Ed Carey Dr location.

Rating:

5.0

Everything went smooth.

Rating:

3.0

I wouldn’t recommend uhaul to friend. Maybe to an enemy.

Rating:

4.0

The checkout procedure was a bit slower than other UHaul rentals. However, the equipment was almost new and the gentleman was very kind and helpful.

Rating:

5.0

I didn't his name but I'm certain everyone knows his name. The older gentleman who helped me complete my return process was very nice and helpful and even allowed me to wait inside a moment until my taxi arrived to pick me up even though it wasn't for than a moment and completely unnecessary

Rating:

4.0

Had to add air to right tire...otherwise great...

Rating:

5.0

James the manager is extremely helpful, and always available when needed. Great storage facility.

Rating:

1.0

No one was there and we dropped off during business hours. Then you called the day after we dropped and told us to take it somewhere else. To late we dropped the keys in the door of the building.

Rating:

5.0

James was very nice. The storage was dirty & full of Cobb weds especially on the door!!!! Evertytime u opened the door I would get covered in dirt!!!#

Rating:

5.0

Easy pick up and drop off...Great customer service!!!

Rating:

5.0

James was very helpful.

Rating:

4.0

I reserved my truck two weeks in advance and was very disappointed to be handed off to another location and given a truck larger than I wanted I wanted a 20 footer and I was given a 26 it was very difficult for me to manage where I needed to maneuver the truck and park

Rating:

5.0

I like James the manager. Friendly man

Rating:

3.0

Truck is worn down and alarms dtarted goin off about 4 miles from where i picked it up. Tried to get roadside service and got the runaround. Got a call back from roadside and when I answered, I got disconnected because the clerk said she couldn't hear me due to the alarms going off. Overall, got my stuff moved and the truck was returned the same way I got it. Alarms going off and all.

Rating:

5.0

truck leaked got boxes wet...

Rating:

5.0

It was a great experience....

Rating:

5.0

Nice, knowledgeable people. Very helpful. Got the truck I needed when I needed it.

Rating:

5.0

James was very helpful.

Rating:

5.0

Dean works hard for his customers

Rating:

1.0

Extremely disappointed that my reserved trailer was not available at the pick up location we agreed on when booked. Ended up having to drive to a different city to pick it up. Also, back of trailer was full of confetti. Retailer tried to sweep confetti but to not avail. I ended up having to clean it myself prior to returning trailer to a different location on a different day.

Rating:

5.0

No suggestions for improvement. Very easy drop off process, and very friendly and helpful customer service. I appreciate it.

Rating:

2.0

The man at the rental was maskless in the middle of this pandemic, in a small office space that couldn't be 10 by 8 feet. He coughed repeatedly without regard for either my wife or me. If we get Covid, we will be in touch with U-haul about this exposure. Simply unacceptable. Obviously, you don't screen your rental locations. The truck we used was fine, and we have had repeatedly good experiences with U-Haul rentals over the years and will continue to use your services. However, we will pay much close attention to the location from which we rent.

Rating:

5.0

The entire rental experience, including the quality of the truck, was excellent. Reserving the equipment was quick and the online registration was very easy to complete. I will choose Uhaul again as the need arises.

Rating:

5.0

The return process was easy

Rating:

5.0

James is the best.

Rating:

5.0

James was great!

Rating:

1.0

Take your money still after 4 months on leaving.