The uhaul app said I could pick up the keys from the app but then they made me go to the counter. The person at the counter didn't know anything about uhaul and kept taking other customer in front of me. The lock box with the keys was EXTREMELY difficult to open and clse. The app made me take all the puctures twice. close.
theresa f
Customer Reviews for Taxi Town
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No recommendations. Everything was convenient and the app was easy to use to find a pick up and drop off location. Instructions were clear and helpful! Awesome job, U-Haul!
Abdus-Saboor Avery dark parking lot, difficult to see anything without juggling keys, phone, and having to take photos with the same device i am using as a flashlight is near impossible. The lockbox for the key was in such disrepair i couldn't even read the numbers on one of the tumblers (the fourth one in case anyone from there is reading this) and had so much rust/rot whatever that it was hard to even turn the last number, then when i scrapped the gunk off of it enough to be able to read it and lined up the combination, the leaver on the lock was so hard to open I almost gave up. Additionally, The app was not working at all and the website kept crashing. It took us almost an hour to do a contactless pickup. terrible.
Randall WIt was a drop off site. No people were there
LENNY R